Bill's Pizza & Pub, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We feel we should not be responsible for any charges for we were never notified the lifts were not going to be picked up when we called them off on 7/16. Like I stated in the complaint if we would have been notified this would have been avoided.  
Regards,
[redacted]

Dear Mr. [redacted], We are sorry to hear that you did not have a great experience using [redacted]. While we look into your rental and call our supplier, I invite you to call Laura in our accounting department at 949-471-6555. This quickest was to resolve this issue is via a phone call. Look...

forward to hearing from you, Your [redacted] Team

At
BigRentz.com, it is our hope that the customer always experiences the best
service possible.  Although we don't necessarily agree with all of Ms.
[redacted]'s statements we have refunded the $580.00 she requested.  We’ve also requested the customer to remove
this complaint as we...

have satisfied what she requested.

Dear Mr. [redacted],      We sincerely apologize that you did not find your rental experience with us to be satisfactory.  Our ultimate goal is the happiness of our customers, but we recognize that occasionally the rental of a piece of large equipment does not go as planned. Upon...

receiving this complaint, we had our Customer Care team review your order and all of its notes, which includes contact with you, our supplier, and any order processes (i.e. confirmation, termination, etc.). Based on this review, this is what we found:      Unfortunately, we cannot refund you for the first day of your rental due to the machine being down. It is typically our practice to offer a partial refund or a down day if a piece of equipment is not functional at some point in a rental, as long as it is due to outside circumstances and not operator error. However, we never received a call on that day about an issue with the articulating boom lift. Furthermore, our supplier had no record of receiving any call or sending a service technician to the site. While we recognize you may have had an issue on the first day with your equipment (reported as a hydraulic leak in later calls), it was not called into us or our supplier until after the fact. You may have had an third party technician service the equipment or may have serviced the equipment yourself, but we expressly request all of our customers do not do this and instead call us to service their equipment due to the fact that the previously listed alternatives are  a liability as well as  processes that we cannot track.      In the case of receiving a refund being issued for the termination of the rental, we do have record of this. A refund request was submitted on behalf of you in the amount of $123.90 on 9/21/2015. Your rental was quoted at being $995 for the week and $2,110 for the month. As you had the rental from the morning 9/8/2015 to the early evening of 9/21/2015, you had this rental in your possession for two weeks. Since you terminated the rental at two weeks instead of the originally requested month, we refunded the difference of what you paid for one month ($2,110)  and the price of the equipment for two weeks ($1,990), resulting in an approximate refund amount of $120. While you requested $500 to be requested, the submitted refund for $123.90 is compatible with this information. As long as there are no fuel charges or damages, you will receive this amount in full.     We hope this summary has been sufficient in alleviating the concerns you had with your rental. However, if you would like to discuss this matter with us further, we would love to hear from you directly. Please feel free to contact us at [email protected] or [redacted]. We thank you again for your business and hope we can work with you again in the future.Thank you,BigRentz

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Your account of the circumstances is completely false. I find
it hard to understand why our company would call to check on a credit limit
when all of our rentals are prepaid with a credit card. So there is no reason
for us to call for a credit limit inquiry. In regards to an email sent to me
7/17 there is no such email, I am always able to be reached. Like I have
mentioned before if we would have been notified like other suppliers do that
the lifts would not be picked up when they were called off we would have been
put them away. This confirms are lack of trust and confidence with Bigrentz and
confirms why we are no longer conducting business with a company like this.
Regards,
[redacted]