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Bill's Plumbing & Heating, Inc.

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Reviews Bill's Plumbing & Heating, Inc.

Bill's Plumbing & Heating, Inc. Reviews (1)

Mrs. [redacted] called on Tuesday February 23 and a mechanic was sent out. She was complaining about no hot water in the shower. The first day we were there we did not replace the mixing valve as she claims. Rather we serviced her shower valve and she got more hot water from it. It still wasn't enough...

hot water she she was told by the mechanic that mixing valve on the boiler would need to be replaced and we would have to return on another day as it was a part we didn't stock in the truck. The next day she was called and we asked if it was a good time to come out and she said yes. We replaced the mixing valve that day and didn't here from her until she got the bill in the mail. We did go back to adjust the shower head for her (she was not billed for this). She started claiming that we were not there on two separate occasions to fix the shower, but we were. I don't know what else to say about this. I remember calling her. The mechanic that did the work remembers being there twice. I have my own paperwork showing we were there twice. When I spoke to her on the phone after she received the bill she had to look at her calendar to see if we could possibly have been there. Obviously she doesn't remember us being there twice or even the order the work was done. She was billed for 2.5 hours of work and decided she only felt like paying for 1.125 hours of our time. There is no possible way we could have done the work she has admitted to doing in that amount of time.

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Address: 122 Lynn Fells Pkwy, Saugus, Massachusetts, United States, 01906-4145

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