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Bill's Towing & Recovery

309 Hall St, Bridgeport, Ohio, United States, 43912-1342

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Bill's Towing & Recovery Reviews (%countItem)

Advertising issue as well as service issue. THEY DO NOT HONOR *** FOR ACCIDENTS AS ADVERTISED. LIED TO US AND SAID *** DOES NOT COVER ACCIDENTS. I CALLED *** AN*** DOES COVER ACCIDENTS JUST CONTRACTED FOR A LOWER AMOUNT AND BILLS DONT WANT TO DO IT FOR CONTRACTED AMOUNT. FILING WITH Revdex.com AND FILING COMPLAINT WITH *** LETTING THEM KNOW THAT BILLS TOWING WILL NOT TAKE CARE OF *** CUSTOMERS. I CALLED BILLS TOWING AND THEY LIED AGAGAIN ON PHONE THEN FINALLY CONFRSSED THEY DIDN'T WANT TO DO IT FOR THE CONTRACTED $30. ASKED TO SPEAK TO OWNER AND WHEN I EXPLAINED THAT *** DOES COVER, HE DIDNT CARE EITHER. CHARGED ME A CC FEE BECAUSE WOULDNT TAKE *** CARD. CHARGED $138 TO TOW VEHICLE 3.8 MILES.

Bill's Towing & Recovery Response • Jan 22, 2019

Bill's Towing is only a contractor for ***, and as such, has to abide by the rules set forth by ***. *** has the option to make "exceptions to the rules," which they did in this case by refunded the amount paid. On the other hand, Bill's Towing does not have the option to make such exceptions, and must abide by the guidelines dictated from ***. Any other comments or complaints should be directed to the *** Club concerning their guidelines.

Approximately a month and a half ago I had my car towed into bills Towing the mechanic had previously came to where my car had broke down at originally told me that it was spark plugs so I went and purchase spark plugs so it's been about a month-and-a-half I finally get a call couple days back telling me he was finished with the spark plugs and he was going to test drive it the next day mind you I've called every day almost for the last month-and-a-half could not get the mechanic or the boss to talk to me the guy on the phone tells me that he was going to text Dr the next day okay I called back the next day was told that it was about the following day which was yesterday the 17th or the 16th I'm not even sure what the day is anyway I was told that my engine was blown how do you test drive a car with a blown engine well *** finally calls me today for the reviews that I put on *** told me I need to come and get my car no labor and I need to get it tomorrow or I'm going to be charged $30 a day for storage let him know I'm on ***hecks come out on the 3rd his words were I don't give a f* come get your car I don't know if I have any more character so I'm going to finish now

Bill's Towing & Recovery Response • Jul 26, 2018

In response to a complaint from *** She was a side customer of our mechanic. Her car was towed to our shop for him to work on in his spare time. While her car was here our mechanic pulled his back and was off for 10 days, which she was advised of. After putting spark plugs in her vehicle, which she bought and had in the vehicle, he was able to get the vehicle started. Upon start it was discovered that there was a loud banging coming from the front of the engine. At this time, she was advised that the engine was "Done" as in needed replaced. *** was advised of such and told we don't do internal motor work and her vehicle would have to be taken to another shop of her choice. *** bill included 2.5 hours labor and the tow to our shop. After much complaining on ***, the labor was dropped and only the tow was charged, which I thought was more than fair. Ms. owes $ 75.00 plus tax -$ 80.44. ***ar is still here 2 weeks after notification.Feel free to contact me with any further questions.***Bills Towing & Repair

Customer Response • Jul 27, 2018

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

My car has not been there two weeks. Yes it has been there since I was told my engine was 'done' but they also said after my review that I had to get it out the next day or 30 dollars a day. I'm on ssi and can't afford 30 dollars a day. I was disrespected like never before by the so called mechanic. Just want my car back. And my review of this business was spot on. I'm a 59 yr old *** who was abused by this company. And if course can't get any kind of satisfaction. Their statement is an out and out lie.

Regards

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Address: 309 Hall St, Bridgeport, Ohio, United States, 43912-1342

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+1 (740) 695-5143

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