Billy Austins Real Leather Reviews (2)
Billy Austins Real Leather Rating
Description: Leather Clothing - Retail, Online Retailer, Jeans
Address: 13800 Parkcenter Ln #303, Tustin, California, United States, 92782
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Hello. This is in reference to complaint #[redacted]. Thank you for your help. The company, Billy Austins, issued my refund. I am so glad to know that your service is quite successful. Much Appreciated, [redacted]
Review: I ordered a black leather jacket from Billy Austin's on 23 Dec 13. I received it several weeks later, but the size small that I ordered was too little for my husband. Their return/exchange policy is that you have to return with 10 days of receiving product. First you have to send them an email letting them know you want to return the product, then they will email you back instructions on returning it. I called and left 2 messages with the 10 days. I have also called several more times after 10 days and no one will answer the phone or return my calls. I have also emailed them several times and still I get no return emails or calls. All I needed was return for a larger size. I have let them know that I have been trying to call and email them, but I get no response at all. Since I have been trying to contact them, I have found where there are also several other people that are having the same problem. I would apprecate any help that you can give me. Thanks, [redacted]Desired Settlement: Need a size men's medium in the same jacket.