Billy Craft Honda

Hello I have reviewed the sales process regarding credit inquires When the customer signs a credit application (we have one on file) they authorize the dealer to submit this information to the lenders (or make inquiries) on behalf of the customer for the purpose of obtaining credit The purpose is to get the best term available for the customer in order to obtain the fiancé necessary for the loan amountOur goal is to limit the number of inquires however in many cases multiple lenders are needed to secure the requested loan amount We are unable reverse any credit inquires that was made back in April Once again the multiple inquires is the only way we can locate the best terms available for the customer I hope this information is helpful Thank you [redacted]

Hello [redacted] I have reviewed customer complaint ID# [redacted] and will send you a copy of the Carfax dated March 26, just days before the vehicle was sold on April 4, with 88,milesI will also send a second Carfax dated February 15, for you to reviewPlease look at July 27, there is activity with 100,miles which states the vehicle was declared a total loss after Billy Craft Honda sold this vehicleI believe this information should address the complaint I will not respond to the customers desired settlement at this time Thank you [redacted] Billy Craft Honda ###-###-####

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I can not find the email with your response to my complaintThis is about a mechanically faulty car that was sold to meThe car fax no longer has the prior wreck to when I purchased the Toyota CamryMy son saw itAnd you didn't respond to my problem with your salesman putting six credit inquiries on my credit fileTwo to *** Bank, Please reply and please correct thisI told your sales clerk I did not have the greatest creditWhy did he pull superior credit sources? I want it on the record you sold us a faulty carI want my credit report fixed at Equixax re the number of inquiries filed
Regards,
*** ***

Hello [redacted]
I have reviewed customer complaint ID# [redacted] and will send you a copy of the Carfax dated March 26, 2013 just days before the vehicle was sold on April 4, 2013 with 88,000 miles. I will also send
a second Carfax dated February 15, 2014 for you to review. Please look at  July...

27, 2013 there is  activity with 100,430 miles which states the  vehicle was declared a total loss after Billy Craft Honda sold this vehicle. I believe
this information should address the complaint.
I will not respond to the customers desired settlement at this time.
Thank  you
[redacted]
Billy Craft Honda
###-###-####

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I understand that I bought the car as is and that I signed the papers. My problem was that the same day I bught it home the transmition light came on.  I called Bill Craft and they say they wanted me to get it looked at. I feel like there was a problem with my car before I bought it. I just had to pay money I didnt have to fix it. I feel like there was something wrong with it before.
Regards,
[redacted]

Hello
I have reviewed the sales process regarding credit inquires.  When the customer signs a credit application (we have one  on file) they authorize the dealer to submit this information to the lenders (or make inquiries) on behalf of the customer for the purpose of obtaining credit.
The purpose is to get the best term available for the customer in order to obtain the fiancé necessary for the loan amount. Our goal is to limit the number of inquires however in many cases multiple  lenders are needed to secure the requested loan amount.
We are unable reverse any credit inquires that was made back  in April 2013.  Once again the multiple inquires is the only way we can locate the best terms available for the customer.
I hope this information is helpful.
Thank  you
[redacted]

Review: I wanted to buy a car. I told the salesman John I had only fair credit. He placed five credit inquiries, two with one loan company, [redacted]. It made a negative mark on my credit "Too many hard inquiries for credit"

Also the car was defective. The ABS was turned off, the anti-lock brakes did not work and when simply avoiding a deer, one of the front wheels folded under the care. My son was lucky to walk away. We realized the car had been a salvage from a total loss. We were not advised about the wreck.Desired Settlement: I want them to contact Equifax to correct my credit report. He should have known not to ask for credit he knew I couldn't be qualified for. Also, I want it on their record that they have sold a very faulty and dangerous car to someone unsuspecting. With the problems it was not just negligent potential manslaughter, it looks like attempted first degree murder. I tried to get the police to investigate.

Business

Response:

Hello [redacted]

I have reviewed customer complaint ID# [redacted] and will send you a copy of the Carfax dated March 26, 2013 just days before the vehicle was sold on April 4, 2013 with 88,000 miles. I will also send

a second Carfax dated February 15, 2014 for you to review. Please look at July 27, 2013 there is activity with 100,430 miles which states the vehicle was declared a total loss after Billy Craft Honda sold this vehicle. I believe

this information should address the complaint.

I will not respond to the customers desired settlement at this time.

Thank you

Billy Craft Honda

###-###-####

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I can not find the email with your response to my complaint. This is about a mechanically faulty car that was sold to me. The car fax no longer has the prior wreck to when I purchased the 2004 Toyota Camry. My son saw it. And you didn't respond to my problem with your salesman putting six credit inquiries on my credit file. Two to [redacted] Bank, Please reply and please correct this. I told your sales clerk I did not have the greatest credit. Why did he pull superior credit sources? I want it on the record you sold us a faulty car. I want my credit report fixed at Equixax re the number of inquiries filed.

Regards,

Business

Response:

Hello

I have reviewed the sales process regarding credit inquires. When the customer signs a credit application (we have one on file) they authorize the dealer to submit this information to the lenders (or make inquiries) on behalf of the customer for the purpose of obtaining credit.

The purpose is to get the best term available for the customer in order to obtain the fiancé necessary for the loan amount. Our goal is to limit the number of inquires however in many cases multiple lenders are needed to secure the requested loan amount.

We are unable reverse any credit inquires that was made back in April 2013. Once again the multiple inquires is the only way we can locate the best terms available for the customer.

I hope this information is helpful.

Thank you

Review: In February 2015 my boyfriend and I went to Billy Craft Honda in [redacted], to purchase a 2007 GMC Acadia. After purchasing the vehicle on my way home the check engine light came on. I called the car dealership and talked to ** about the problem with the car. He (**) then proceeded to tell me that they would take care of the problem, that they were going to make it right, and told me to take it to [redacted] in [redacted] (one of their mechanics and also so I would not have to travel back to [redacted], I live in [redacted]) to have them look at it to see what the problem was. [redacted] ( mechanic from [redacted]) calls and said that the transmission was bad and needed repaired/replaced. I then asked [redacted] if it was to his understanding that Billy Craft was going to pay for the repair/replace and he said yes they were, I said good that is what they keep telling me that they are going to fix it, make it right. My boyfriend, [redacted] ( who I purchased the car with) called and talked to [redacted] to see how the progress was going on the car, [redacted] told him that Billy Craft had decided not to fix it now.? [redacted] did not know why. I called and talked to ** from Billy Craft Honda and they said they decided they were not going to now, that's how we purchased the car.Desired Settlement: I would like Billy Craft Honda to pay for the cost of the replacement of the transmission as they stated they would when contacted about it in February.

Business

Response:

I spoke with [redacted] and this is what I have for you. The Acadia was purchased "as is" with no warranty of any kind. There are 2 separate places where she signed acknowledging that. I will have both documents emailed to you. In the state of Virginia we realize that we can only warranty what we say we will and nothing more. Anything we sell, for the most part, with over 100,000 miles will sold "as is". We are very sad that she had a problem and do our best to ensure these cars are right when they leave here. Please let us know if you need anything further.[redacted]

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I understand that I bought the car as is and that I signed the papers. My problem was that the same day I bught it home the transmition light came on. I called Bill Craft and they say they wanted me to get it looked at. I feel like there was a problem with my car before I bought it. I just had to pay money I didnt have to fix it. I feel like there was something wrong with it before.

Regards,

Review: I have had several problems with the service department of Billy Craft Honda. Rude treatment, less than quality work etc.. I have complained to the corporate headquarters and received a gift card. Even trying to use the gift card I was treated very rudely but was eventually allowed to use it. On 6/21/13 I purchased an oil change and inspection sticker. The vehicle that received the oil change is my secondary vehicle and is not driven much. A couple of weeks after driving the vehicle my change oil indicator light came on and says that my oil was never changed and needs to be. Of course I was furious, but I have calmed down now. My problem is that I feel my oil was never changed at the direction of the manager. This manager has had a very serious problem with me since I first complained about him. This whole problem started last year when I gave negative feedback on a phone survey. The manger called me and expressed strong concern about the feedback. At this point I am not proud of myself. He asked me to not be truthful on the following online survey and he would make everything up to me. I did, I gave untrue positive feedback for this manager. When I went to get my car washed as he promised he wouldn't do it. That's when I complained to corporate. At this point I fear a hostile confrontation from him and I feel helpless. Please help.Desired Settlement: I would like a refund and an apology.

Business

Response:

From: [redacted] Sent: Tuesday, August 06, 2013 7:49 AMTo: [redacted]Subject: complaint #[redacted]Hello [redacted], I have reviewed the complaint from [redacted] case #[redacted]. The vehicle was in for service, oil and filter change / state inspection routine maintenance invoice # [redacted] for the amount of $72.27. I was near the cashier / check out window and did not witness improper customer treatment as the complaint states. There was a problem at first using his gift card from American Honda but was quickly resolved by the customer calling to activate the use of the card. I also witness the completion of the oil change and state inspection service and it was properly completed. In the letter the customer states the oil reminder light came on the dashboard, I am sorry thislight came on and it should have been reset. I would be happy to reset the oil reminder light and recheck all fluids light and tire pressures at no cost in very timely manor. I hope this information helps resolve the customer complaint. Thank you[redacted]Billy Craft HondaService Manager###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.