Billy Ellis Roofing, LLC.

Initial Business Response /* (1000, 8, 2017/07/07) */
On July 13,the ***'s Mitsubishi Endeavor was towed to Stan's IncUpon our check out and scan test we found the mass air flow sensor was malfunctioning and with a Bore Scope we found carbin and
oil sludge build up in the intakeWe repaired the mass air flow sensor, the air filter and used a seafoam treatment on the intake system(used to break up the build up in the intake)After the repairs were complete, the vehicle was test driven and showed no signs of problemsNo codes returned and the vehicle was turned over to the customerWe advised the ***'s that because of lack of maintenence the Timing belt would need to be replaced and the worn motor mount could be done at the same timeAn appointment was set to have repairs done on September 1, On July 28,the ***'s Mitsubishi Endeavor returned for a runability issueWith a scan test- we found random missfires and leaking valve coversWe informed the ***'s the spark plugs would need to be changed and when this is done the valve cover gaskets should be done at the same time because the intake has to come off to replace the spark plugsCommon cause of intake build up is poor EGR flow or exhaust blow by from bad ringsOnce we removed the intake(at this time a more thorough cleaning was done on the intake)We then changed the spark plugs and valve cover gasketswith all of these things taking plapresumed the vehicle suffered from LACK OF MAINTENENCE On September1,the ***'s brought the Mitsubishi Endeavor to Stan's IncThis was a preset appointment for the timing belt and front motor mountAt this time the timing belt and front motor mount were both replaced using the information from Alldata which outlines the proper tools to be used and procedures to properly perform the repairsAfter the repairs were complete the Endeavor was started with NO evidence of missfires or timing issuesIf a vehicle has the timing off or misaligned-damage or missfire or no start would occurAt this time the vehicle started with no fail, was ran to operating temperature then taken on a test drive and found to be in GOOD running stateThe vehicle was then shut down, scan tested to check for codesNo codes were foundRestarted with NO failAt this time the ***'s were called to pick up their vehicleThey picked up their Mitsubishi Endeavor on September1,with no complaints until December 7,when all of this came to light At this time we at Stan's Incasked to look at the Misubishi Endeavor to find out what failed and was told he took the vehicle to other shops and sold the vehicle for scrapHad we had an opportunity to examine the vehicle to determine failure- Had it been on our behalf we could have had it warrenteed for repairAt this time we contacted our insurance company to submit a claim on his behalf Our Insurance company is Westfield Insurance *** *** Casualty Claim Specialist Office: XXX-XXX-XXXXxXXXXXXX Fax: XXX-XXX-XXXX Mobile: XXX-XXX-XXXX The insurance claim specialist found No evidence of fault on Stan's behalfSo the insurance denied claimWe at Stan's are more than open and transparent to help Mr*** but with no vehicle to examine or repair we were at a standstillIf any more information is needed please contact us at: Stan's *** ***-Owner) *** *** *** *** XXXXX (XXX)-XXX-XXXX Thank-you for your time
Initial Consumer Rebuttal /* (3000, 10, 2017/07/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While some of which Mr*** stated was true, there are many things he states that are at best presumptuousHis first presumption is that I am unaware when it comes to automobile maintenance and repairI am not a licensed Automotive Service Excellence (ASE) licensed professional but I have worked on my own vehicles my whole lifeI have repaired/maintained vehicle most systems from engine, carburetion, fuel injection, exhaust, brake, air conditioning, body work, cooling, electrical, transmission, and suspensionI do not have the time to repair my vehicles so I don't mind paying reliable locally owned repair shopsOne thing Mr*** conveniently left out was after returning to his shop several times and still having problems, I took my vehicle to a different local shop on September 7th ( I believeI have a receipt) and they stated that the engine was in failureI contacted an employee at Stan's about my concerns and told him that I would return when my mechanic looked it over and that was in SeptemberDue to lack of trust in Stan's, I had a ASE certified and Mitsubishi trained technician look at the vehicle and upon disassembling the engine, he found and photographed proof of the timing belt loosening failureMr*** (ASE) stated that with all of his experience and training the obvious fault fails on Stan's poor workAnd when Mr*** quotes Alldata; "which outlines the proper tools to be used and procedures to properly perform the repairs." He doesn't claim that process was followedHe hasn't mentioned the employee that performed the repairs and his credentialsAdditionally, Mr*** had no desire to find fault with Stan's repairs because his company would be liable to pay damagesI have the documentation and photographic evidence and I have tried to avoid litigation so I was going to try and contact the B.B.Bto assist me in convincing Mr*** and Mr*** to do the professional thing by attempting to make this rightWhile Mr*** claims transparency all he has offered is excuses and denial
Taken advantage of,
*** ***
Final Business Response /* (4000, 13, 2017/07/24) */
The facts of the matter are as they standStan's DID NOT have the oppurtunity to try to make amendsBecause Mr*** "scrapped his vehicle"Stan's would have done all we could to make the customer happy had we found fault was from our neglagenceWe then referred this to our insurance company and was found not to be at faultUpon speaking with others in the automotive repair field(A.S.E.and Non A.S.Ecertified) technicians, mechanics, service writers and repairmen all have the same view that this type of damage does not occur months after the repairIf any issue was to reoccur with this type of repair No start or Damage to pistons or valve train would occur immediately upon FIRST start up So in conclusion in light of the information provided and the Lack of physical evidence and with the way this situation unfolded and the way Mr*** disposal of the vehicleI cannot justifiably conclude any fault would be on my behalfThank-you for your time Stan's Inc*** ***-Owner)