Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [The business's response is unacceptable and they've made no attempt to remedy the situationTheir reply is not an accurate picture of the events as they unfolded nor what I was told by their customer service reps - [redacted] , [redacted] and [redacted] (who I believe is the owner or manager)I have documented proof by the way of emailsFurther, the merchant contacted me on my mobile on 9/and gave me another new story as to why they couldn't fulfill my order claiming their "distributor" couldn't get any of the shower systemsThis is the first I heard this claimMore importantly, this is patently false! As I laid out in my complaint I contacted Grohe North America directly and they confirmed through email that they had of the shower systems coming in at the end of Aug, first week in Sept - which coincidentally lines up with what I was told the first time by the merchant with a week wait timeThe merchant could have filled my order bc the manufacturer had shower systems coming in and were available to be soldEach time the merchant gave me an excuses & story - or better said, lied - about why they couldn't fill my order I proved their claims to be falseMoreover, I proved they could have lived up to their obligation to send me the shower systemI've included the email from the customer service rep at Grohe (manufacturer)The fact is that they were advertising an item for $(Plumbtile is International Bath & Tile) that is significantly less than anywhere else I could find the item on the web – by thousands of dollarsI've enclosed the Google shopping screen shotOne can only speculate as to why they would advertise this item at this price point on their site, but strikes me as a text book bait and switch and to get people to their website with the hopes of buying something elseI'm not interested in communicating with the merchant unless they plan to provide me with a Grohe shower system/or comparable replacementI'm happy to provide all of the email exchanges I had with [redacted] and ***Please advise the appropriate venue and time to do so Revdex.comRespectfully submitted, ] Regards, [redacted]
Revdex.comWe appreciate Mr [redacted] furnishing us with a screen shot of the Grohe product he wished to purchase from us Clearly it is a data entry flaw Plumbtile has the item listed as $and our closest competitor has it listed at $and $With over sku's on our site unfortunately infrequently there maybe a data problem, which we correctly immediately Our manufacturers would NEVER permit the type of "bait and switch" strategy that Mr [redacted] is suggesting Representing over vendors and brands Plumbtile,com is 100% compliant with industry standards so as to not jeopardize our Industry relationships, ensuring the fairest and best pricing available to our valued customers.Despite the price discrepancy, we are unable to get the product from Grohe at this time Were we able to secure the product our price would be $and we would be glad to offer it to Mr [redacted] .Please note Mr [redacted] 's charge card was never chargedOnce again we apologize for the error on our site, the product since no longer available for us to distribute has been removed from the site and we trust Mr [redacted] has found it elsewhere
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [The business's response is unacceptable and they've made no attempt to remedy the situationTheir reply is not an accurate picture of the events as they unfolded nor what I was told by their customer service reps - [redacted] , [redacted] and [redacted] (who I believe is the owner or manager)I have documented proof by the way of emailsFurther, the merchant contacted me on my mobile on 9/and gave me another new story as to why they couldn't fulfill my order claiming their "distributor" couldn't get any of the shower systemsThis is the first I heard this claimMore importantly, this is patently false! As I laid out in my complaint I contacted Grohe North America directly and they confirmed through email that they had of the shower systems coming in at the end of Aug, first week in Sept - which coincidentally lines up with what I was told the first time by the merchant with a week wait timeThe merchant could have filled my order bc the manufacturer had shower systems coming in and were available to be soldEach time the merchant gave me an excuses & story - or better said, lied - about why they couldn't fill my order I proved their claims to be falseMoreover, I proved they could have lived up to their obligation to send me the shower systemI've included the email from the customer service rep at Grohe (manufacturer)The fact is that they were advertising an item for $(Plumbtile is International Bath & Tile) that is significantly less than anywhere else I could find the item on the web – by thousands of dollarsI've enclosed the Google shopping screen shotOne can only speculate as to why they would advertise this item at this price point on their site, but strikes me as a text book bait and switch and to get people to their website with the hopes of buying something elseI'm not interested in communicating with the merchant unless they plan to provide me with a Grohe shower system/or comparable replacementI'm happy to provide all of the email exchanges I had with [redacted] and ***Please advise the appropriate venue and time to do so Revdex.comRespectfully submitted, ] Regards, [redacted]
Revdex.comWe appreciate Mr [redacted] furnishing us with a screen shot of the Grohe product he wished to purchase from us Clearly it is a data entry flaw Plumbtile has the item listed as $and our closest competitor has it listed at $and $With over sku's on our site unfortunately infrequently there maybe a data problem, which we correctly immediately Our manufacturers would NEVER permit the type of "bait and switch" strategy that Mr [redacted] is suggesting Representing over vendors and brands Plumbtile,com is 100% compliant with industry standards so as to not jeopardize our Industry relationships, ensuring the fairest and best pricing available to our valued customers.Despite the price discrepancy, we are unable to get the product from Grohe at this time Were we able to secure the product our price would be $and we would be glad to offer it to Mr [redacted] .Please note Mr [redacted] 's charge card was never chargedOnce again we apologize for the error on our site, the product since no longer available for us to distribute has been removed from the site and we trust Mr [redacted] has found it elsewhere