Billyard Insurance Group Reviews (%countItem)
Billyard Insurance Group Rating
Address: 38 East Main St, Welland, Ontario, Canada, L3B 3W3
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+1 (866) 540-6870 +1 (855) 453-2660 +1 (905) 235-4060 +1 (905) 240-0847 +1 (647) 557-8700 +1 (226) 444-9573 +1 (905) 497-2756 +1 (519) 489-0603 +1 (289) 724-2272 +1 (647) 930-9552 |
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Hello, I first found this company using *** search. They offered me a very competitive quote
and I have been dealing with them for 5 years for car and business insurance.
Lisa I., from Welland has been my agent and has done a good deal of searching and negotiating to find me most favorable quotes, even over the end of year holiday season, 5 stars
John
Thank-you very much for your feedback John. Will be sure to give Lisa I. a high five for her hard work.
I bought a new car for my growing family *(2014 ***)2nd Carmy first car the (2000 ***) was insured by *** for $119/month so I call my insurance broker for an estimate for both car to be insured they quoted me about 280$ which I agreed to so I waited for the new addition to the policy in the mail but then was mislead to believing I would be be paying around 280$ I check my mail and the monthly payment came to 444$ per month so I wasn't pleased I called them to cancel my *** then they mailed me back again with the new monthly amount which was 166$ that would have been the correct amount for both car to be insured, my intention was to keep them both on the road so my wife not knowing the car was deleted or any formal letter so she was pull over and both her I can summoned to court for no insurance and false insurance thats a 15000$ fine if found guilty. My understand of my insurance payments was for the end of the month that would cover the whole of next month.
A long formal letter that stated that i was covered for the rest of month that was paid for in advance.
Contact Name and Title: *** - Presid
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@thebig.ca
I have reviewed the date and time stamped logs in our insurance brokerage management system and discussed the situation in detail with the broker servicing Mr 's policy. Unfortunately, we cannot provide Mr *** the resolution he is looking for (a letter stating he had insurance coverage in place for the month of August after August 8th) because insurance coverage was not in place. Our records show that Mr. called to remove the *** from his insurance on August 8th 2018. This policy change was processed immediately by his broker at that time. A record of this transaction was immediately mailed to Mr *** directly from Intact Insurance. On August 20th, Mr. called to inform us he was pulled over by the police and charged for driving without insurance.
***
*** the broker notes entered on August 8th after the call from Mr .
*** the policy change documents downloading into our system the next day (the digital copy is sent to us on the same day a paper copy is mailed to Mr. directly from Intact Insurance
Aug 8 Policy DEC.pdf - this is the copy of the policy change showing the removal of the *** effective August 8th that was mailed to Mr. on August 9th.
*** the broker notes after Mr. called on August 20th to report that he had been pulled over and charged for driving without insurance. He asked the broker to provide confirmation of insurance, she could not since coverage was not in place.
*** Mr. requested a digital copy of his August 8th policy change on August 21st. The broker emailed him a copy.
(The consumer indicated he/she DID NOT accept the response from the business.)
*** also I did not get a explanation of why my insurance broker gave me a estimate quote over the phone ($280) which would have been the correct price for both and got in mail something totally different($444)a different of $159, My current payment for my Honda pilot is $166 and my previous car was only $119. I have been with your insurance company for about 3 years now I've paid every month of the year no problems until now; I can't let myself be treated like this so please help me!