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Bilodeau Orthodontics

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Bilodeau Orthodontics Reviews (2)

November 4, 2015Dear [redacted] and Revdex.com representatives,We recently received a complaint through you from a patient at our officeWe want to do all that we can to satisfy this complaint to the best of our abilitiesHere is what has happened on our records:This has been ongoing pursuit between, our patient, a dental insurance company, and our officeWe first received a call from our patient in mid-SeptemberOur receptionist explained that we have a new financial coordinator and asked if they could explain their situationThe patient went on to explain that the situation dates back to June of 2015, where the insurance company informed the patient that there has been an overpayment to our office and that it needed to be refunded as soon as possible [redacted] After this phone call, our receptionist and Doctor investigated all that we had on this caseOur findings showed no overpayment and after a phone call with the insurance company, they agreed but issued a full investigationWe were informed not to do anything else but wait 30-business days while the investigation was going onWe called the patient to inform them of our findingsweeks later we received another call from the patientThey were upset because we had yet to hear from the insurance companyThey had called the insurance who once again told them that there was an over payment, and if it was not resolved, they would have to terminate dental benefitsOur reception once again got on the phone with the insurance company who then told us that there is an overpaymentThey explained that the over payment was due to a change in ownershipThe payments were being made out to the doctor that had retired, rather than the doctor who took over the practiceAll we had to do was resubmit the claim with the appropriate doctor's name and proof of treatment, and to call back on that ThursdayThe fax was sent out Monday.The call on that Thursday ended with no resolutionThis time we were informed that there was NOT an overpayment and to once again not take any action until we receive notice from the insurance companyLast week, a letter was sent to our office from the patient stating that all dental benefits had been terminated by the insurance company and a complaint was sent into the Revdex.comWe got back on the phone with the insurance company to settle this once and for allAfter about an hour on the phone, we came to the conclusion that there was an overpayment, reason being that the insurance was paying the old doctor after he retiredInsurance wants a refund, after the refund they will write the current doctor a check for the services he didThe insurance company has told us to wait for an EOB Determination before writing a check, we were told we will get this EOB through fax and it will take about 7-business days.That is where we stand as of todayI feel that as an office, we have done everything in our ability to resolve this complicated situationWe completely understand how this is frustrating for our patient! I am sure we all wish that dealing with insurance companies would be a quicker process! The resolution we are at is this: there is an overpaymentWe are waiting on an EOB from the insurance, and will promptly mail out a refund as soon as we receive said EOBIf need be, we will continue to pursue the insurance company to make sure we are doing everything they require to resume the patient's dental benefits for their family!Thank you for your time,Nicole D.Orthodontics

November 4, 2015Dear [redacted] and Revdex.com representatives,We recently received a complaint through you from a patient at our office. We want to do all that we can to satisfy this complaint to the best of our abilities. Here is what has happened on our records:This has been ongoing pursuit...

between, our patient, a dental insurance company, and our office. We first received a call from our patient in mid-September. Our receptionist explained that we have a new financial coordinator and asked if they could explain their situation. The patient went on to explain that the situation dates back to June of 2015, where the insurance company informed the patient that there has been an overpayment to our office and that it needed to be refunded as soon as possible* After this phone call, our receptionist and Doctor investigated all that we had on this case. Our findings showed no overpayment and after a phone call with the insurance company, they agreed but issued a full investigation. We were informed not to do anything else but wait 30-45 business days while the investigation was going on. We called the patient to inform them of our findings.2 weeks later we received another call from the patient. They were upset because we had yet to hear from the insurance company. They had called the insurance who once again told them that there was an over payment, and if it was not resolved, they would have to terminate dental benefits. Our reception once again got on the phone with the insurance company who then told us that there is an overpayment. They explained that the over payment was due to a change in ownership. The payments were being made out to the doctor that had retired, rather than the doctor who took over the practice. All we had to do was resubmit the claim with the appropriate doctor's name and proof of treatment, and to call back on that Thursday. The fax was sent out Monday.The call on that Thursday ended with no resolution. This time we were informed that there was NOT an overpayment and to once again not take any action until we receive notice from the insurance company. Last week, a letter was sent to our office from the patient stating that all dental benefits had been terminated by the insurance company and a complaint was sent into the Revdex.com. We got back on the phone with the insurance company to settle this once and for all. After about an hour on the phone, we came to the conclusion that there was an overpayment, reason being that the insurance was paying the old doctor after he retired. Insurance wants a refund, after the refund they will write the current doctor a check for the services he did. The insurance company has told us to wait for an EOB Determination before writing a check, we were told we will get this EOB through fax and it will take about 7-10 business days.That is where we stand as of today. I feel that as an office, we have done everything in our ability to resolve this complicated situation. We completely understand how this is frustrating for our patient! I am sure we all wish that dealing with insurance companies would be a quicker process! The resolution we are at is this: there is an overpayment. We are waiting on an EOB from the insurance, and will promptly mail out a refund as soon as we receive said EOB. If need be, we will continue to pursue the insurance company to make sure we are doing everything they require to resume the patient's dental benefits for their family!Thank you for your time,Nicole D.Orthodontics

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Address: 6116 Rolling Road, Suite 201, Springfield, Virginia, United States, 22152

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