Biltmore Apartments

[redacted] 5/12/[redacted] [redacted] To Whom It May Concern:This is in regards to complaint [redacted] On May 1, [redacted] filled out an application for rental She was given our Rental Criteria Page as well as a Rental Application to fill out Paragraph on the Rental Criteria it states as follows: “An applicant will be declined for an eviction or Landlord debt less than three (3) years old.”Section on the Rental Application states as follows: YOUR RENTAL/CRIMINAL HISTORY: You must check if applicable Been sued for rentThis was not checkedFurther the last paragraph on the application reads as follows: “You declare that all your statements on the first page of this application are true and complete You authorize us to verify your information through any means, including consumer-reporting agencies and other rental-housing owners You acknowledge that you had an opportunity to review our rental-selection criteria, which include reasons your application may be denied, such as criminal history, credit history, current income and rental history You understand that if you do not meet our rental-selection criteria or if you fail to answer any questions or give information, we may reject the application, retain all application fees, administrative fees, and deposits as liquidated damages for our time and expense, and terminate your right of occupancy”Below this paragraph is the applicant’s signature and date [redacted] signed and dated this application 5-1- Thereby acknowledging the Rental Criteria and Rental History requirements Upon receiving her processed application from our resident screening service it reflected that [redacted] owed not one but two previous housing debts within the last three years.Ms [redacted] was notified of her rejection and retention of all fees and deposits for failure to disclose her previous housing debt.The next day Ms [redacted] came to The Biltmore office to discuss this retention of fees She was shown the aforementioned paragraphs and where she signed acknowledging the retention of fees At this point Ms [redacted] claimed to have no knowledge of either of the debts and claimed a family member must have rented in her name I informed her that she needed to contact both properties and obtain a copy of the Driver’s License for each of the rentals This would prove that she did not rent these apartments and she could then dispute these charges on her credit She was then informed that once the disputes were processed or verification through photo ID’s from both properties were obtained we would be able to approve her At this point she told me that all the other apartments gave her deposit back when she was denied I asked her how many other apartment communities had she applied to and been denied? She responded with “none” She then asked to speak with my supervisor I informed her that my supervisor was at another property and gave her the phone number and address to Cypress Chase Apartments where my supervisor was that day.Cypress Chase:A woman arrived at my office and advised me that she just had some questions(I assumed she was looking for an apartment) I agreed to answer any questions she may have She first asked if she applied for an apartment with us would her deposit be refundable I answered in most cases yes, unless you falsify your application or cancel after approval, in those cases, no, it is retained by the property as liquidated damages At this point [redacted] stepped out of her office and addressed the woman by name She advised Ms [redacted] that she had already been told the deposit was not being refunded because she falsified an application at The Biltmore Ms [redacted] asked me where it shows the deposit information I advised her that it states this information all TAA applications (which is what we use) Ms [redacted] started getting louder with her questions and became what I consider aggressive in her tone of voice [redacted] advised her that she needed to leave Ms [redacted] continued speaking over Chandra [redacted] asked her to leave again and again [redacted] Ms [redacted] got up and started toward the door all the while calling [redacted] vulgar names even after she was completely outside the office

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[redacted]5/12/2015[redacted]  [redacted]To Whom It May Concern:This is in
regards to complaint [redacted].  On May 1,
2015 [redacted] filled out an application for rental.  She was...

given our Rental Criteria Page as
well as a Rental Application to fill out. 
Paragraph 4 on the Rental Criteria it states as follows:            “An
applicant will be declined for an eviction or Landlord debt less than three (3)
years old.”Section 4 on the Rental
Application states as follows:            YOUR
RENTAL/CRIMINAL HISTORY:  You must check
if applicable            Been
sued for rentThis was not checkedFurther the last paragraph on the
application reads as follows:            “You
declare that all your statements on the first page of this application are true
and complete.  You authorize us to verify
your information through any means, including consumer-reporting agencies and
other rental-housing owners.  You
acknowledge that you had an opportunity to review our rental-selection
criteria, which include reasons your application may be denied, such as
criminal history, credit history, current income and rental history.  You understand that if you do not meet our
rental-selection criteria or if you fail to answer any questions or give false
information, we may reject the application, retain all application fees,
administrative fees, and deposits as liquidated damages for our time and
expense, and terminate your right of occupancy”Below this paragraph is the
applicant’s signature and date[redacted] signed and dated
this application 5-1-2015.  Thereby acknowledging
the Rental Criteria and Rental History requirements.  Upon receiving her processed
application from our resident screening service it reflected that [redacted]
owed not one but two previous housing debts within the last three years.Ms. [redacted] was notified of her
rejection and retention of all fees and deposits for failure to disclose her
previous housing debt.The next day
Ms [redacted] came to The Biltmore office to discuss this retention of fees.  She was shown the aforementioned paragraphs
and where she signed acknowledging the retention of fees.  At this point Ms. [redacted] claimed to have no
knowledge of either of the debts and claimed a family member must have rented
in her name.  I informed her that she
needed to contact both properties and obtain a copy of the Driver’s License for
each of the rentals.  This would prove
that she did not rent these apartments and she could then dispute these charges
on her credit.  She was then informed
that once the disputes were processed or verification through photo ID’s from
both properties were obtained we would be able to approve her.  At this point she told me that all the other
apartments gave her deposit back when she was denied.  I asked her how many other apartment
communities had she applied to and been denied? 
She responded with “none”.  She
then asked to speak with my supervisor. 
I informed her that my supervisor was at another property and gave her
the phone number and address to Cypress Chase Apartments where my supervisor
was that day.Cypress Chase:A woman
arrived at my office and advised me that she just had some questions. (I
assumed she was looking for an apartment). 
I agreed to answer any questions she may have.  She first asked if she applied for an
apartment with us would her deposit be refundable.  I answered in most cases yes, unless you falsify
your application or cancel after approval, in those cases, no, it is retained
by the property as liquidated damages.  
At this point [redacted] stepped out of her office and addressed
the woman by name.  She advised Ms. [redacted]
that she had already been told the deposit was not being refunded because she
falsified an application at The Biltmore. 
Ms. [redacted] asked me where it shows the deposit information.  I advised her that it states this information
all TAA applications (which is what we use).   Ms. [redacted] started getting louder with her
questions and became what I consider aggressive in her tone of voice.  [redacted] advised her that she needed to leave.  Ms. [redacted] continued speaking over
Chandra.  [redacted] asked her to leave
again and again.  [redacted] Ms. [redacted] got
up and started toward the door all the while calling [redacted] vulgar names even
after she was completely outside the office.