Biltmore Hotel

Initial Business Response /* (1000, 8, 2015/09/17) */
We are truly apologetic for Ms***'s complaintsNormally hotel policy would not allow for a room refund if a guest doesn't identify any issues that are found in the room they are checked into immediately upon issue arisingAdditionally
Ms*** continued her stay in the room and only upon checking out reflected issuesHowever; hotel manager has communicated with Ms*** and in good faith has resolved guest complaint with hotel in the process of issuing guest a refund

Initial Business Response /* (1000, 16, 2015/07/01) */
Business supplied email: ***@biltmoreokc.com
Use this address for any contact with the Revdex.com
Initial Consumer Rebuttal /* (3000, 18, 2015/07/09) */
(The consumer indicated he/she DID NOT accept the response from the
business.)
what response unless it was just their email address
Final Business Response /* (4000, 20, 2015/07/22) */
Ms***,
We would like to sincerely thank you for choosing the Biltmore Hotel for your stay during May 10-in Oklahoma CityWe take great pride in you choosing our facility to provide your accommodations during your stayThis facility is a highly recognized hotel to our city and around the world for its great history and accommodationsOur management team's goal is to strive to provide a comfortable, pleasurable, and relaxing stay for each and every guest during their visit
As part of the management team, I am truly regretful to hear that your experience during your stay was not as pleasant as you had expected, and I would like to extend my sincerest apologiesTypically our professional, friendly staff is able to address any customer issues immediately upon being brought to their attention, so I'm disappointed that your concerns were not immediately addressed to your satisfactionUpon checking the room status for the room you stayed in, that room was rented most every day without any incident or complaint even after your departureAs you stayed during the full duration of your stay, I'm apologetically unable to give you a full refundHad you requested to check out during your first day with a full refund we would have been able to better accommodate you as there are numerous hotel facilities within the immediate areaI understand that you checked in around 6:PMIt is our policy if a guest is not fully satisfied for legitimate reasons with the facility within an hour of their checking in, we would be more then happy to provide a full refund without any questionsAdditionally our management staff oftentimes offers upgrades to unhappy guests as an attempt to reflect our priority in keeping our valued guests from leavingThough we are not able to give you a full refund, to reflect to you that we do sincerely appreciate your service, we will provide you a $refund
We hope that you will continue to allow us to serve your future stay needs during your visits to OKC and make us your home away from homeWe believe that after seeing many of the changes being made to better serve our guests, you not only will see that we are the best in value, but you will enjoy the great service and accommodations we provide
Final Consumer Response /* (2000, 22, 2015/07/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
WE ASKED THREE TIMES FOR A SPRAY FOR THE ROOM BEFORE WE GOT SOMEONETHE NEXT DAY WE ASKED TO MOVE TO A DIFFERENT ROOM SINCE OUR MEETINGS WERE BEING HELD THERE AND WERE TOLD THERE WERE NO OPEN ROOMS AND THE OTHER SECTION WAS BEING REDONE, SO WE TOUGHED IT OUTWILL NEVER STAY OR TELL ANYONE ELSE TO STAY THERE