Bin Insurance Holdings, LLC

We received a signed cancellation/policy release form from the insured on 8/30/and submitted it to the insurance copmany on the same day We were advised that the cancellation typically takes about 7-business daysCurrently, the insurance company is showing cancellation effective 10/30/17, which is still incorrect We have reopened the request to cancel coverage backdated to 9/01) Once we receive confirmation that this has been cancelled correctly, we will communicate with the insured The insured will receive all premium they paid directly from the insurance company

Initial Business Response / [redacted] (1000, 6, 2015/09/23) */ Our agents did try to obtain a new business quote for both lines of businesses but unfortunately our markets were not available for workers compensation after further underwritingWe communicated to our insured that we would not be able to start the workers compensationWe did receive his request to cancel the current policyWe were able to cancel the policy and refund our insured the premium he paid us in full to him with no penalty fees within two business days

We received a signed cancellation/policy release form from the insured on 8/30/and submitted it to the insurance copmany on the same day.? We were advised that the cancellation typically takes about 7-business days.? Currently, the insurance company is showing cancellation effective? 10/30/17, which is still incorrect.? We have reopened the request to cancel coverage backdated to 9/01).? Once we receive confirmation that this has been cancelled correctly, we will communicate with the insured.? The insured will receive all premium they paid directly from the insurance company

Initial Business Response /* (1000, 6, 2015/09/23) */
Our agents did try to obtain a new business quote for both lines of businesses but unfortunately our markets were not available for workers compensation after further underwritingWe communicated to our insured that we would not be able to
start the workers compensationWe did receive his request to cancel the current policyWe were able to cancel the policy and refund our insured the premium he paid us in full to him with no penalty fees within two business days

On December 19, the client completed an online application for General Liability insurance On the application it was stated that the organization provides services to wild or undomesticated animals or reptiles When submitted to our insurance markets they declined to provide a
quote because they only insure animal shelter risks focused on services for domestic dogs and cats This should have been communicated to the client on December 20, when we received the decline but, unfortunately, was not.This account has been updated and client will receive no future communications from us.

On December 19, the client completed an online application for General Liability insurance On the application it was stated that the organization provides services to wild or undomesticated animals or reptiles When submitted to our insurance markets they declined to provide a
quote because they only insure animal shelter risks focused on services for domestic dogs and cats This should have been communicated to the client on December 20, when we received the decline but, unfortunately, was not.This account has been updated and client will receive no future communications from us

Initial Business Response /* (1000, 5, 2015/01/12) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@insureon.com
Our director of Customer Relations, *** ***, reached out to *** *** today to finalize the full reimbursement of $
When Ms*** filled out our online application for business insurance she indicated her operations as 80% cabinet repair and 20% interior consultantOne of our carriers, *** *** *** *** wrote this business due to the client being a contractor, their specialtyAfter the phone audit with the Ms***, the carrier learned that the insured is actually 80% consultant and only 20% cabinet repair as neededAs a result, they were unable to stay on risk and canceled the policy*** *** *** is seeking the return of the premium from the carrier, but has been unsuccessful to dateAs a result we are reimbursing Ms*** out of our pockets to make her wholeA reimbursement check totaling $has been issued and sent to Ms*** on 1/12/

Initial Business Response /* (1000, 6, 2015/09/23) */
Our agents did try to obtain a new business quote for both lines of businesses but unfortunately our markets were not available for workers compensation after further underwriting We communicated to our insured that we would not be able to
start the workers compensation We did receive his request to cancel the current policy We were able to cancel the policy and refund our insured the premium he paid us in full to him with no penalty fees within two business days

They advertise "free quotes" I got the "free quote", showed it to my customer to make sure I had the right insurance they required My customer and I decided to go a different route and I did not need the insurance My "customer service representative" kept emailing she was there to help I replied and told her that I would not be needing her insurance Then she starts saying I have to fill out a form and all this other junk For a "free quote"? Since when you do have to fill out a form to not accept a free quote? Not sure what game they are playing - but look out! Their free quotes are not free

Initial Business Response /* (1000, 5, 2015/01/12) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@insureon.com
Our director of Customer Relations, *** ***, reached out to *** *** today to finalize the full reimbursement of
$When Ms*** filled out our online application for business insurance she indicated her operations as 80% cabinet repair and 20% interior consultantOne of our carriers, *** *** *** *** wrote this business due to the client being a contractor, their specialtyAfter the phone audit with the Ms***, the carrier learned that the insured is actually 80% consultant and only 20% cabinet repair as neededAs a result, they were unable to stay on risk and canceled the policy*** *** *** is seeking the return of the premium from the carrier, but has been unsuccessful to dateAs a result we are reimbursing Ms*** out of our pockets to make her wholeA reimbursement check totaling $has been issued and sent to Ms*** on 1/12/

We received a signed cancellation/policy release form from the insured on 8/30/and submitted it to the insurance copmany on the same day.? We were advised that the cancellation typically takes about 7-business days.? Currently, the insurance company is showing cancellation
effective? 10/30/17, which is still incorrect.? We have reopened the request to cancel coverage backdated to 9/01).? Once we receive confirmation that this has been cancelled correctly, we will communicate with the insured.? The insured will receive all premium they paid directly from the insurance company

We received a signed cancellation/policy release form from the insured on 8/30/17 and submitted it to the insurance copmany on the same day.  We were advised that the cancellation typically takes about 7-10 business days. Currently, the insurance company is showing cancellation...

effective 10/30/17, which is still incorrect.  We have reopened the request to cancel coverage backdated to 9/01).  Once we receive confirmation that this has been cancelled correctly, we will communicate with the insured.  The insured will receive all premium they paid directly from the insurance company.

Initial Business Response /* (1000, 6, 2015/09/23) */
Our agents did try to obtain a new business quote for both lines of businesses but unfortunately our markets were not available for workers compensation after further underwriting. We communicated to our insured that we would not be able...

to start the workers compensation. We did receive his request to cancel the current policy. We were able to cancel the policy and refund our insured the premium he paid us in full to him with no penalty fees within two business days.