Bin Treasures

I am responding to the letter I received for the complaint you received against my store Bin Treasures located at 1033 Northfield Road, Northfield, Ohio. I would like for you to know what really happened and hope that you take my response into account on how the Revdex.com will rate our store. First of all I would like to clarify that the person that placed the complaint with your office is not the customer, the customer that was in the store was her husband. Our store is a “Bin Store” that sells overstock and surplus items with set prices that decrease thru the week; starting at $10 on Saturdays and going down to $1 on Fridays. Then we restock after hours for the following week which starts on Saturdays at 10am.

We have two registers at the front of the store where customers pay for the items they are buying.

Due to our lack of space until the remainder of the store is renovated and opened, NEW stock for Saturday is staged at the back of the store. Temporary workers from the stocking company, who are not employees of Bin Treasures, LLC assist with staging of this stock, which is not for sale until Saturday at 10:00am when our store opens.

Handing a $10 to one of the temporary workers in the back room for an item in next week’s stock and having the temporary worker bring the item and the $10 up to the registers on $1 Friday does not constitute a sale. Sales occur at the front of the store at the registers for stock for that week. The jersey and the $10 was placed next to the register. When the customer came to the front of the store and asked for his jersey, my wife was made aware of who wanted to buy the jersey from the following week’s stock. She asked who gave him the jersey and he hesitated to answer. He knew that he was trying to buy something early. My wife left the front register to go to the back of the store to speak with me. I came to the front of the store and told the customer that the jersey is not in this week’s stock. The customer knew this already because he would not have given $10 when everything in the store is $1 on Fridays.

If we sold stock early it would not be fair to our loyal customers that wait in line on Saturday mornings to find their $10 treasures.

The customer’s wife immediately placed bad comments on Google and Facebook stating that she would never come back into the store and would tell other people not to come in either. I attempted to make everyone happy, so I placed the jersey on a hanger with a sold ticket on it Saturday morning. The customer’s wife was notified via social media by our Social Media consultant, Technical Overflow NEO, to come purchase it. The customer never contacted nor replied via social media to us on when they would be coming in to purchase the jersey as she stated on her complaint. You can confirm that with our consultant if you wish. After 3 days, since the customer did not come into the store to purchase the jersey per our original response, the item, a Chicago Bulls Michael Jordan jersey, was donated to the Nordonia Varsity Hockey Association Wing Ding Fundraiser raffle which is Saturday February 29, 2020.

The following Friday, one week later, the customer came to purchase the jersey. He was informed outside prior to the store opening that the jersey had been donated. He was informed that it had been hung behind the register with “Sold” on it for 3 days (Saturday, Sunday, and Monday). After that time our assumption was he would not be coming back, so it was donated to the Nordonia Varsity Hockey Association Wing Ding Fundraiser. Even after he was informed he still came into our store and made a purchase.

The husband, not the wife, handed the $10 to the temporary worker and he has since shopped in the store.

*** has also bad mouthed us on social media a few times under different accounts. Our consultant investigated it with Google and Facebook and can tell it is from the same person because of timing of posts and other items that I am not sure of. I have also attached a specific post from the lady that we donated the jersey to and the response that was placed on her original post by ***. Once again not telling the truth. We had no choice but to ban her and her husband from the store. Even with them being banned, one of my employees stated that he tried to come into the store again this Sunday, which he was asked to politely leave.

If you need any additional information, please do not hesitate in contacting me via email or phone.

We are a new business and our rating is important to us. I hope you understand our position and that you rule favorably for our business.

Thank You, Pavlos P

Owner of Bin Treasures