Binary Systems Computer Repair Reviews (1)
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Binary Systems Computer Repair Rating
Address: 600 W Main St, Merced, California, United States, 95340-4718
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Initial Business Response /* (1000, 16, 2016/07/07) */
Our response to complaint
Customer called with computer issue, gave brief quote over phone, customer brought computer to shop, received same quote with proper work order and signature, and she agreed to quote (documentation available). Was...
unable to complete repair (worked on computer up to due date). Customer called and was given options with new quote in which she agreed. Repair was done on time from stated new repair. Customer picked up computer asking if we would accept payments, I declined. A few days later, customer called inquiring about laptops (25min conversation after closing). Later that week a bad yelp review. WHAT? A couple weeks later a phone call demanding documentation which had already been provided. Many false accusations were said, the call quickly went downhill (I HUNG UP ON HER). I had my customer relations reach out to customer the following week to remedy issue to no avail. Then another bad yelp review with irrational 'false' accusations. Issued customer a refund and asked her not to return to my business.
Thank You
Management