Bingham Construction

Our dealership performed frame replacement campaign according to Toyota Motor Sales instructions and standards properly and accurately [redacted] requested and approved replacement of shocks,{not included in campaign} She also requested that we diagnose why her back tailgate door would not open,{also not related to frame campaign.}During the frame campaign,techician noticed broken left front sway bar link,we recommended changing both sidesCustomer was charged for parts at regular list price,with no labor for any of the add on repairs,including the rear tailgate handle and latchCustomer agreed to $parts labor and tax,the final invoice came to $Upon pick up,customer stated her back window did not operated,technician found rusted window mechanism and molding that came outGave customer estimate for repairs,not related to anything shop repairedDealer did not charge for installation for back gate handle and latch,saving customer $in labor [redacted] was very disruptive in our shop,service waiting and write up area,and in the showroom [redacted] also has posted several negative posts on various social media platforms about our storeOur goal at Toyota World of Newton is customer satisfaction first

Our dealership performed frame replacement campaign according to Toyota Motor Sales instructions and standards properly and accurately** *** requested and approved replacement of shocks,{not included in campaign} She also requested that we diagnose why her back tailgate door would not
open,{also not related to frame campaign.}During the frame campaign,techician noticed broken left front sway bar link,we recommended changing both sidesCustomer was charged for parts at regular list price,with no labor for any of the add on repairs,including the rear tailgate handle and latchCustomer agreed to $parts labor and tax,the final invoice came to $Upon pick up,customer stated her back window did not operated,technician found rusted window mechanism and molding that came outGave customer estimate for repairs,not related to anything shop repairedDealer did not charge for installation for back gate handle and latch,saving customer $in labor** *** was very disruptive in our shop,service waiting and write up area,and in the showroom*** *** also has posted several negative posts on various social media platforms about our storeOur goal at Toyota World of Newton is customer satisfaction first

Our dealership performed frame replacement campaign according to Toyota Motor Sales instructions and standards properly and accurately. [redacted] requested and approved replacement of 4 shocks,{not included in campaign} She also requested that we diagnose why her back tailgate door would not...

open,{also not related to frame campaign.}During the frame campaign,techician noticed broken left front sway bar link,we recommended changing both sides. Customer was charged for parts at regular list price,with no labor for any of the add on repairs,including the rear tailgate handle and latch. Customer agreed to $1337.00 parts labor and tax,the final invoice came to $1294.06. Upon pick up,customer stated her back window did not operated,technician found rusted window mechanism and molding that came out. Gave customer estimate for repairs,not related to anything shop repaired. Dealer did not charge for installation for back gate handle and latch,saving customer $360.00 in labor. [redacted] was very disruptive in our shop,service waiting and write up area,and in the showroom. [redacted] also has posted several negative posts on various social media platforms about our store. Our goal at Toyota World of Newton is customer satisfaction first.