Bingham Equipment Company

[redacted] brought her RTV to our [redacted] store on December 26, because the unit would hardly move in forward or reverse and had steam coming out of the transmission caseShe indicated that she was suspicious that a recent service from another service facility had created the transmission issueShe requested we create a work order stating that this prior service by the other service facility was the reason for the problemWe told her we could not do that with the information availableFurther inspection showed a cooling fan had melted due to high heat and was likely the cause of the hydrostatic transmission overheating and resulting failureRepairs for the transmission were estimated and performed with *** [redacted] consent and approvalDue to prior commitments in our [redacted] shop, we were unable to complete the repairs quickly and we again apologize for thatTo help expedite her machine repairs and make a few final adjustments, we transferred the unit to our [redacted] location, completed the repairs and delivered it back to *** [redacted] at no extra charge to herThe machine repair totaled $for the hydrostatic transmission kits, filters, and oilThis repair did fix the transmission problem as requested; she paid for the repair with a credit card on March 4, and machine was delivered back to her on March 6, We did not charge her for the replacement of the cooling fan, a new battery, or their installationBecause she was upset with the delay in repairs, our company also agreed to pay for a rental car while her machine was in [redacted] being repairedShe later called us saying even though the machine was performing as normal, she was not comfortable with the reliability of the unit and not sure she would ever be going forwardTo help address her concern and for goodwill, we offered to trade her out of this unit into a new RTV at no additional cost to her other than insurance for the extended contractOur company even provided a five-year zero interest finance option which was not available at that time; we purchased the interest rate buy down to 0% for five years and absorbed that costWe also installed optional turn signals, side mirrors, and swapped the tires on the new RTV to those she preferred at no additional cost [redacted] agreed to make the trade and the contract was executed and dated March 13, We are now sorry to hear again that [redacted] is still not happy, especially after so much voluntary consideration was given [redacted] did not buy her machine from us and her request for us to repair her inoperative transmission was our first contact with herAs you can see from the chronology of events, we did not create her transmission problem; that problem is why she brought her machine to us in the first placeThe testing of fluids she refers to was of no value in diagnosing the transmission failure due to the fact the unit had been recently worked on and serviced by another shop; the one she wanted us to implicate initiallyOur company has voluntarily tried to accommodate [redacted] ’s needs and concerns at a monetary expense to us that far exceeds $It is not reasonable for her to now demand we pay for a repair that she requested we perform, was given an estimate for in advance, consented to the repairs and price, and accordingly paid us when it was successfully completed

[redacted] brought her RTV to our [redacted] store on December 26, 2013 because the unit would hardly move in forward or reverse and had steam coming out of the transmission case. She indicated that she was suspicious that a recent service from another service facility had created...

the transmission issue. She requested we create a work order stating that this prior service by the other service facility was the reason for the problem. We told her we could not do that with the information available. Further inspection showed a cooling fan had melted due to high heat and was likely the cause of the hydrostatic transmission overheating and resulting failure. Repairs for the transmission were estimated and performed with [redacted] 
[redacted] consent and approval. Due to prior commitments in our [redacted] shop, we were unable to complete the repairs quickly and we again apologize for that. To help expedite her machine repairs and make a few final adjustments, we transferred the unit to our [redacted] location, completed the repairs and delivered it back to [redacted] 
[redacted] at no extra charge to her. The machine repair totaled $5141.19 for the hydrostatic transmission kits, filters, and oil. This repair did fix the transmission problem as requested; she paid for the repair with a credit card on March 4, 2014 and machine was delivered back to her on March 6, 2014. We did not charge her for the replacement of the cooling fan, a new battery, or their installation. Because she was upset with the delay in repairs, our company also agreed to pay for a rental car while her machine was in [redacted] being repaired. She later called us saying even though the machine was performing as normal, she was not comfortable with the reliability of the unit and not sure she would ever be going forward. To help address her concern and for goodwill, we offered to trade her out of this unit into a new RTV at no additional cost to her other than insurance for the extended contract. Our company even provided a five-year zero interest finance option which was not available at that time; we purchased the interest rate buy down to 0% for five years and absorbed that cost. We also installed optional turn signals, side mirrors, and swapped the tires on the new RTV to those she preferred at no additional cost. [redacted] agreed to make the trade and the contract was executed and dated March 13, 2014. We are now sorry to hear again that [redacted] is still not happy, especially after so much voluntary consideration was given. [redacted] did not buy her machine from us and her request for us to repair her inoperative transmission was our first contact with her. As you can see from the chronology of events, we did not create her transmission problem; that problem is why she brought her machine to us in the first place. The testing of fluids she refers to was of no value in diagnosing the transmission failure due to the fact the unit had been recently worked on and serviced by another shop; the one she wanted us to implicate initially. Our company has voluntarily tried to accommodate [redacted]’s needs and concerns at a monetary expense to us that far exceeds $5000. It is not reasonable for her to now demand we pay for a repair that she requested we perform, was given an estimate for in advance, consented to the repairs and price, and accordingly paid us when it was successfully completed.

[redacted] brought her RTV to our [redacted] store on December 26, 2013 because the unit would hardly move in forward or reverse and had steam coming out of the transmission case. She indicated that she was suspicious that a recent service from another service facility had...

created the transmission issue. She requested we create a work order stating that this prior service by the other service facility was the reason for the problem. We told her we could not do that with the information available. Further inspection showed a cooling fan had melted due to high heat and was likely the cause of the hydrostatic transmission overheating and resulting failure. Repairs for the transmission were estimated and performed with [redacted] 

[redacted] consent and approval. Due to prior commitments in our [redacted] shop, we were unable to complete the repairs quickly and we again apologize for that. To help expedite her machine repairs and make a few final adjustments, we transferred the unit to our [redacted] location, completed the repairs and delivered it back to [redacted] 

[redacted] at no extra charge to her. The machine repair totaled $5141.19 for the hydrostatic transmission kits, filters, and oil. This repair did fix the transmission problem as requested; she paid for the repair with a credit card on March 4, 2014 and machine was delivered back to her on March 6, 2014. We did not charge her for the replacement of the cooling fan, a new battery, or their installation. Because she was upset with the delay in repairs, our company also agreed to pay for a rental car while her machine was in [redacted] being repaired. She later called us saying even though the machine was performing as normal, she was not comfortable with the reliability of the unit and not sure she would ever be going forward. To help address her concern and for goodwill, we offered to trade her out of this unit into a new RTV at no additional cost to her other than insurance for the extended contract. Our company even provided a five-year zero interest finance option which was not available at that time; we purchased the interest rate buy down to 0% for five years and absorbed that cost. We also installed optional turn signals, side mirrors, and swapped the tires on the new RTV to those she preferred at no additional cost. [redacted] agreed to make the trade and the contract was executed and dated March 13, 2014. We are now sorry to hear again that [redacted] is still not happy, especially after so much voluntary consideration was given. [redacted] did not buy her machine from us and her request for us to repair her inoperative transmission was our first contact with her. As you can see from the chronology of events, we did not create her transmission problem; that problem is why she brought her machine to us in the first place. The testing of fluids she refers to was of no value in diagnosing the transmission failure due to the fact the unit had been recently worked on and serviced by another shop; the one she wanted us to implicate initially. Our company has voluntarily tried to accommodate [redacted]’s needs and concerns at a monetary expense to us that far exceeds $5000. It is not reasonable for her to now demand we pay for a repair that she requested we perform, was given an estimate for in advance, consented to the repairs and price, and accordingly paid us when it was successfully completed.

Review: I took a [redacted] to Bingham equipment in [redacted] on December 26th, 2013. There was an oil sample taken at that time showing that the transmission was not damaged. An inexperienced technician worked on this vehicle. They had it for 3 months during which time I was told that it needed a new transmission for which I was charged $5000 before sending it to Mesa to be repaired by someone who was qualified to do so. I maintain that damaged occurred to this vehicle while in the custody of Bingham Equipment and that [redacted] should take some financial responsibility for the poor and untimely workmanship of his employeesDesired Settlement: I do not want to pay for anything related to the transmission on my vehicle.

Business

Response:

[redacted] brought her RTV to our [redacted] store on December 26, 2013 because the unit would hardly move in forward or reverse and had steam coming out of the transmission case. She indicated that she was suspicious that a recent service from another service facility had created the transmission issue. She requested we create a work order stating that this prior service by the other service facility was the reason for the problem. We told her we could not do that with the information available. Further inspection showed a cooling fan had melted due to high heat and was likely the cause of the hydrostatic transmission overheating and resulting failure. Repairs for the transmission were estimated and performed with [redacted] consent and approval. Due to prior commitments in our [redacted] shop, we were unable to complete the repairs quickly and we again apologize for that. To help expedite her machine repairs and make a few final adjustments, we transferred the unit to our [redacted] location, completed the repairs and delivered it back to [redacted] at no extra charge to her. The machine repair totaled $5141.19 for the hydrostatic transmission kits, filters, and oil. This repair did fix the transmission problem as requested; she paid for the repair with a credit card on March 4, 2014 and machine was delivered back to her on March 6, 2014. We did not charge her for the replacement of the cooling fan, a new battery, or their installation. Because she was upset with the delay in repairs, our company also agreed to pay for a rental car while her machine was in [redacted] being repaired. She later called us saying even though the machine was performing as normal, she was not comfortable with the reliability of the unit and not sure she would ever be going forward. To help address her concern and for goodwill, we offered to trade her out of this unit into a new RTV at no additional cost to her other than insurance for the extended contract. Our company even provided a five-year zero interest finance option which was not available at that time; we purchased the interest rate buy down to 0% for five years and absorbed that cost. We also installed optional turn signals, side mirrors, and swapped the tires on the new RTV to those she preferred at no additional cost. [redacted] agreed to make the trade and the contract was executed and dated March 13, 2014. We are now sorry to hear again that [redacted] is still not happy, especially after so much voluntary consideration was given. [redacted] did not buy her machine from us and her request for us to repair her inoperative transmission was our first contact with her. As you can see from the chronology of events, we did not create her transmission problem; that problem is why she brought her machine to us in the first place. The testing of fluids she refers to was of no value in diagnosing the transmission failure due to the fact the unit had been recently worked on and serviced by another shop; the one she wanted us to implicate initially. Our company has voluntarily tried to accommodate [redacted]’s needs and concerns at a monetary expense to us that far exceeds $5000. It is not reasonable for her to now demand we pay for a repair that she requested we perform, was given an estimate for in advance, consented to the repairs and price, and accordingly paid us when it was successfully completed.

I contacted this business To rent a tractor for one day I ordered the tractor a week and a half in advance They placed a $400 hold on my checking account for the rentalThey put the hold on my account the day I ordered the tractor not the day the tractor arrived.When I returned the tractor They had overcharged my account by $1,700 And now it's just up to me to wait to see if I get the money back.3 days are past and no money back in my checking accountIf we are only talking about 1 or $200 no big deal but that's $1,700 they overcharged me and now I'm the one on the short end of the stickThey said they were sorry but did they offered me a discount off my bill For my inconvenience no.Everyone there seems to be extremely nice The equipment seem to be ok But they left me very disappointed And broke