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Bingo Motors Inc

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Bingo Motors Inc Reviews (7)

Betty, There are some issues with *** ***'s doorI have spoken to her and we are sending a distributor rep out to her house today to inspect itI assured her that we would take care of all her issuesTo set the record straight, WindowRama was closed from 12/** until today so it is
understandable why the salesperson didn't get back to herSo she has a person from WindowRama she can contact, I have given her my info so she can have dialog with us

aaWe have been in conversation with *** *** to reslove his complaintsThe product in question has been returned to our warehouse and the items that the customer is looking for have been orderedHopefully once they come in & are shipped to the complainant all issues will be resolved

Case ID # *** In response to *** ***'s complaint regarding Windowrama delivering damaged and broken windows is simply not trueThe windows ordered from the Andersen Window Company were specific for Coastal applications and Andersen the manufacturer did not
apply all the required additional hardware for the coastal " Storm Watch " certification at the factoryAndersen fully acknowledged they made an error in the manufacturing process and assured the customer *** *** they would be able to correct the error in the field. There was also some concealed damage that was reported to Windowrama two days after the delivery was made, which Windowrama reported to Andersen Window's Quality Assurance team and they informed Windowrama they would take control of the warranty claims and handle both issues at the job site. Andersen Windows notified the Installer and *** *** that the missing hardware could be installed in the field by a field technician and that the windows could be installed.They explained the process required to install the parts and asked to leave the inside moldings off until the service was completedAt no time did Andersen or Windowrama tell *** *** or his installers to install the inside mouldings before the " clips " were applied. ** *** expressed to *** ***, the WIndowrama Salesman who processed his order, that it was imperative to him that the interior of the home be finished by Memorial Day.It is our position that *** *** made the conscious decision to have the moldings installed before the Andersen Service Tech's appointmentWhen the Service Technician arrived at the job site to resolve the reported issues, he first had to remove the installed moldings. In the process of removing and re-installing the moldings there were some fitting issues and the re-installation was not acceptableAndersen acknowledged that the moldings would need to replaced and explained that they were not expecting to have to remove moldings to do the work.They offered the customer a credit of $to replace the moldings*** *** rejected their offer and was asked by Andersen to provide an estimate for the work and materials. *** *** submitted an estimate of $ $Andersen felt this was an unacceptable figure and rejected *** ***s estimateWindowrama was asked by Andersen to assist in providing them an estimate from our installation division since they were so far apart on the amountWindowrama sent our project manager for New Jersey to the job site to estimate the jobWe informed Andersen that Windowrama could have the same moldings installed for $3500.00.When Andersen notified *** *** of Windowrama's proposal it was rejected immediately by *** ***. *** was then asked by Andersen to provide a more reasonable estimateA new estimate was submitted for $to Andersen which was rejected by the manufacturerAndersen requested Windowrama provide a cost of materials from our estimate and we informed them it was between $and $for the materials, the revised estimate submitted by *** *** appears to be over $more then is reasonable. The Customer's claim of long delays had at first been due to the nature of the product ordered, Andersen Coastal Rated products have an extended lead time of which the customer was informed of at the time of ordering.The replacement parts and needed hardware were simply not available locally and had to be factory ordered, this was unavoidable delay.The long delay after the concealed damage and hardware clips were installed was due to ongoing negotiations between the Customer and the Manufacturer and if a reasonable estimate for the replacement of the moldings was submitted to Andersen, this issue would have been resolved months ago. In closing, Windowrama acknowledges there were issues with the Windows we deliveredOnce notified of these issues we acted promptly to notify the Manufacturer who responded to us that they contacted the Homeowner and Installer and would take over the warranty claimsWe contend we never had to be " hunted down " and any delays were due to what appears to be the customer and the manufacturer trying to arrive at an acceptable dollar amount for the installation of new moldings.We proposed a solution to both parties and that was rejected by the Customer
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I had to take off of work lost money for not going to work. This is a perfect example of a company lieing and using there weight to push the consumer around. The sales man never explained this to me. They have 1 salesman for all of long island and I believe he is over whelmed and forgets to explain details to consumers. This has put a strain on my family. The window I need replaced in my 22 months old room has mold growing on it. I started this process in September and only now is this getting taken care of. This company has no consideration for the wellness of my family they only care about making money. And I couldn't get out of the contract with out loosing money. So you get stuck into this contract with no way out. So I have been waiting almost 2 months for them to do the work while my son is breathing in black mold because this company has dragged there feet. 
In order for the to appropriately process your response, you MUST answer the question above.

We have agreed with the Customer to take back the order in question and offer him a full credit. Although the custom special order merchandise was authorized by the customer's signature and is not returnable to the manufacturer, we have agreed there were some inconsistencies between the information...

provided by the customer's contractor and the salesman involved. Because of those inconsistencies we have decided to work with the consumer on an amicable solution.

I talked to [redacted] the day he thought our installers were going to install the windows in his home. As per the contract the start date is an estimated date. I explained to him that the product  ordered for his project wasn't due in until 1/**/16. The order was signed off by [redacted] on [redacted],...

the order was placed on [redacted] after we went to [redacted] house to do a re-measure to make sure the windows would be ordered properly. The material was all special order and was  a 4 week lead time, but we needed to add in the week  a half for the x-mas break. He went to the store to ask one of the salesman when we would install, they are not privy to that info, when there is a phone # for our install division on the header of his order which he could have called & got the info he needed. The product is now here and we have a scheduled date for 1/**/16 which he's been called & is fully aware of. The total amount of the order is approximately 10.3k. I'm not sure why he put down 13k. While our salesman should have explained to [redacted] that the start date was approximate, [redacted] clearly should have read that & or called the phone # on the contract.

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Address: 2302 W. Overland Trail, Abilene, Texas, United States, 79603


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