Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. However; his recollection is inaccurate. Nonetheless, an offer was made. I responded to his email advising me of a refund. I have not seen a refund. I suppose it will come when I accept this offer.
Regards,
*** ***
We received your letter via postal mail in regards to ID [redacted] for [redacted] [redacted]. We received this letter around December 22, 2017, I was not in office due to the holidays. I did try to leave a message on December 29, 2017 as soon as I returned. As for this complaint, you are right...
there is always two sides to a story. This guest made a reservation online for Oct. 13, 2017. The guest never called to cancel the reservation; therefore, we had to charge the guest for a no show. I spoke with the guest a few days later and she stated she made a mistake on making the reservation and wanted to cancel it. I explained the reservation was for Oct. 13 and the date had passed already. I advised her to call the place that she made the reservation through and find out what they can do for her. I also explained to her that we had to charge her as a no show due to our company policy. When I spoke with our [redacted], they researched this case about the reservation and they did not see any error while making the reservation. It clearly stated the reservation was made for Oct. 13, 2017. In good faith, I am allowing this one time, to give this guest her full refund back. I will reach out to the guest and our [redacted] and inform them of the full refund of $78.15. If you have any further questions or concerns, please feel free to contact me via email at [redacted]. Sincerely, [redacted] Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. However; his recollection is inaccurate. Nonetheless, an offer was made. I responded to his email advising me of a refund. I have not seen a refund. I suppose it will come when I accept this offer.
Regards,
*** ***
We received your letter via postal mail in regards to ID [redacted] for [redacted] [redacted]. We received this letter around December 22, 2017, I was not in office due to the holidays. I did try to leave a message on December 29, 2017 as soon as I returned. As for this complaint, you are right...
there is always two sides to a story. This guest made a reservation online for Oct. 13, 2017. The guest never called to cancel the reservation; therefore, we had to charge the guest for a no show. I spoke with the guest a few days later and she stated she made a mistake on making the reservation and wanted to cancel it. I explained the reservation was for Oct. 13 and the date had passed already. I advised her to call the place that she made the reservation through and find out what they can do for her. I also explained to her that we had to charge her as a no show due to our company policy. When I spoke with our [redacted], they researched this case about the reservation and they did not see any error while making the reservation. It clearly stated the reservation was made for Oct. 13, 2017. In good faith, I am allowing this one time, to give this guest her full refund back. I will reach out to the guest and our [redacted] and inform them of the full refund of $78.15. If you have any further questions or concerns, please feel free to contact me via email at [redacted]. Sincerely, [redacted] Manager