Bio Skin Care Centre

Initial Business Response /* (1000, 9, 2015/07/29) */
Contact Name and Title: *** - Resv Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@live.com
Guest purchased Branson vacation on 3-18-Guest also purchased a "Night Resort Getaway" certificate for an additional *** Guest was
told at time of purchase on recorded verification that they are subject to additional processing fees, taxes & port fees where applicableWe do feel that all additional charges were explained to the guestHowever, to avoid any further issues we have refunded the *** for the "Night Resort Getaway" on 7-27-Thank you

Initial Business Response /* (1000, 16, 2015/10/15) */
I do show where Mr*** mother purchased a vacation package from us on 8-4-A proof of purchase was mailed to the guest, however she did not receive itWe have spoken to Mr*** on several different occasions attempting to
explain the situationHowever, after mailing a second proof of purchase and it not being received the package was refunded to the guest on 9-2-in the amount of $
Is it possible for the case to be re-opened, and hopefully resolved
I appreciate any assistance that you can provide
Thank you,
Emily ***
Reservations Manager
IRBM
Independent Representatives of Branson, MO
***Nixa, MO
866-325-
*** fax
www.irbmonline.com
Initial Consumer Rebuttal /* (2000, 18, 2015/10/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We did receive a full refund which is what we requested

Initial Business Response /* (1000, 5, 2015/10/15) */
To whom it may concern;
Mrand Mrs*** purchased a discounted vacation package from IRBM on X-for $Travel dates were set for Mr*** on 9-11-15, to arrive in Branson on 10-14-All travel plans were in process for
arrivalHowever, Mr*** was unreachableWe have refunded the package of $and would like to extend our apologies for any confusionWe would like to gift the guest there vacation package consisting of days and nights, along with $upon presentation free of chargePlease have the guest contact our reservation department at XXX-XXX-XXXX, to set their arrival datesWe look forward to seeing them here in Branson!
Initial Consumer Rebuttal /* (3000, 7, 2015/10/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Their statement that I was unreachable is not correctIt was their business that was unreachableI tried their phone several times and got a recording that the number was not in serviceApparently their phone is now back in serviceA refund is acceptable

Initial Business Response /* (1000, 9, 2015/11/12) */
IRBM would like to apologize for not having the availability for the guest. The guest did arrive in Branson on XX-XX-XX for 2 nights in standard lodging, and received their cash back of $30. We would like to extend our apologies to the guest...

and offer them their 2 nights in a condo, upon presentation at no charge. Please call our office 3 weeks prior to arrival dates to complete arrival at XXX-XXX-XXXX. We look forward to seeing them in Branson again!

Initial Business Response /* (1000, 10, 2015/11/18) */
The guest purchased a Branson vacation from [redacted] Communications on 9-2-15 and was charged for said package by IRBM on 9-2-15. IRBM completes the vacation fulfillment for [redacted] Communications. [redacted] Communications has since went...

out of business. IRBM will continue to fulfill packages sold. Per the guests request the package in the amount of $99 was refunded on 11-3-15. We would like to extend our apologies to the guest, and offer her package at no charge. Please contact our reservation department at XXX-XXX-XXXX to set dates. We look forward to seeing you here in Branson!