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Bio Virexagen

PO Box 15911, Tampa, Florida, United States, 33684-5911

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Bio Virexagen Reviews (%countItem)

I had a free trial and after the free trial it was like 30dollars now it's over 50 to 80 dollars I try calling them can't talk to no one
I don't want no money back but just want to stop the subscription to this please

Desired Outcome

Cancel my subscription

Do Not buy this product. This is a huge bait and switch and will cost you $366 before you know it. They sucker you in to a $9.99 purchase, then ship you two bottles that if not returned in 14 days they charge you over $88 per bottle! Then charge you again and ship you more.

Biggest bait and switch I have ever experienced. I think this is unethical it is so bad. Other online retailers are so customer friendly, this one is absolutely the worst. I urge you to pass. By the way, it doesn't work either...

It was a deal where you pay shipping only which was 10 dollars and then they wanted to charge another 88 dollar per month which I did not sign up for
So we ordered this doing as the order says for a trial pay shipping and handling which was $9.99 not $88.31 and that's what we were charged that's why we are disputing this .the trial was supposed to be the $9.99 and then they wanted to keep billing me 88.31 if I hadn't of call and cancel it .I want my $88.31 back the product on top of that didn't even work ??? I can see paying the $9.99 .and when I called to notify them they were very rude and hung up on me then tried to call back again like I was suppose to answer.Thank you

Desired Outcome

We'd like our $ 88.31 back .

Bio Virexagen Response • May 11, 2020

To Whom It May Concern:
After reviewing Ms. response we want to apologize for any confusion. We have an abundance of customers who understand the terms of our trial upon enrolling and see great benefits from using our products. We send you a full 30 day supply and allow you to try our product for free for 14 days at only the cost of shipping and handling. If you do not cancel your trial, once expired, you are billed the retail price of the product you ordered as well as enrolled in an automated shipping program that is designed to save you from the inconvenience of having to manually place the order every 30 days.
When Ms. Tayofa first called us on 3/15/2020 she had already filed a dispute and the call was disconnected. Rep. called her back and that is when she told us she already filed the dispute and hung up. Once a dispute is filed, our hands are tied as we don't want the customer to commit fraud by collecting two refunds, one from us and the other from he financial institution.
We are sincerely sorry for this misunderstanding and any inconvenience this may have caused.
Best Regards,
Customer Support

I sent them an email to have them remove me from mailing and they continue to send me product.
I sent them an email to get off their mailing list and they continue to charge my credit card.

Desired Outcome

Take me off mailing list and charging me.

Cannot connect to customer service.
11/12/19 thru present unable to cancel account using their arcane method to do so.

Desired Outcome

Cancellation of account

I ONLY RECIEVED A PACKING SLIP BUT WAS TOLD I NEEDED TO CANCEL IN 14 DAYS THEY CHARGED ME 176 PLUS DOLLARS .THERE IS NO SMALL PRINT TELLING IN 14 DAYS I NEED TO CANCEL OR BE CHARGED FULL PRICE.AND PRODUCT KEPT ME AWAKE ALL NIGHT AFTER ***.

Their website has, to claim your free trial rush my bottle (of Biovirexagen). As I was making the order for 1 bottle of Biovirexagen another bottle popped up of Primagenise No. 2 Booster. I did not order that and continued to check out. When I got there both bottles were in the order and I could not delete the second bottle. They charged me a total of $13.90 shipping for both bottles. It was a 14 day trial before auto ship and charge would start. I ordered on Nov.12th, checked the tracking number and the order sat at the Tampa, Fl. distribution center for at least 11 days. I received the package on Nov.25, so 13 days of the free trail had passed before I had the product. At the end of the free trial they auto ship both bottles as a regular order. One bottle cost $88.28 and the other bottle cost $88.31. I called them and asked for a supervisor and she would not refund my money. She just kept repeating about the 14 day trial. She did'nt care that it took 13 days to get to me. I could not find a business name anywhere, only sellers of the product. And the phone number they gave me in the email is a non-working number. They even have that phone number on the bottle label.

This is what I found on Biovirexagen.com -
Index of /
Name Last modified Size Description
cgi-bin/ 2019-09-13 15:01 -
contact.php 2019-09-17 13:36 1.2K
page-contact.php 2019-09-17 13:38 1.2K
page-privacy.php 2019-09-17 13:38 12K
page-terms.php 2019-09-17 13:38 23K
privacy.php 2019-09-17 13:36 12K
promo/ 2019-11-07 14:20 -
terms.php 2019-09-17 13:36 23K

This is what they have on their contact page -

We are committed to providing each of our valued clients excellent customer service. If you have any questions or concerns, please do not hesitate to contact one of our professional customer service representatives, toll free at 1-866-846-7923. (non-working number)

Availability: 24/7
1-866-846-7923 ( non-working number)
[email protected]

Biovirexagen Returns
Corp/Return Address: PO Box 15
Product_Or_Service: Biovirexagen
Order_Number: 1E12BXXXXX

Desired Outcome

Refund I want the money they took from my bank account, which is $88.28 for one bottle and $88.31 for the other bottle.

Customer Response • Feb 07, 2020

Thank you *** for emailing me about this. I contacted my bank the same time I made the complaint to you. My bank has been taking care of it.

Have a great rest of the week and weekend.

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Address: PO Box 15911, Tampa, Florida, United States, 33684-5911

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