BioFinite

Customer placed an online order on 8/29/2015 for the 30-day product supply on a... trial period basis. They paid one charge of $3.95 shipping and handling for a 30-day supply of the Biofinite. Every customer is given the option to try their first 30 day supply without charge for 14 days from original order date. During the 14 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 14 days. If the customer keeps their 30 day supply after 14 days from the date of order, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [redacted] . If a customer needs to contact customer service, the phone number is listed on [redacted] , the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on [redacted] where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. As Mrs. [redacted] did not contact customer service during their trial period or return the product, they were automatically billed for the bottle on 9/13/2015 and then again on 10/13/2015 for a replenishment bottle as explained in the terms and conditions agreement. The first attempt to cancel with our company was made on 1/12/2016 via written letter. Mrs. [redacted] was immediately sent a confirmation email regarding the cancellation from any future orders of Biofinite as stated by the terms and conditions. As we are fully invested in customer service, we have issued the requested refunds of $175.26 back onto the card. This is a full refund being processed back onto their card for the items they have in their possession. We ask the consumer to agree to the terms and conditions twice before processing the order to verify that they have read and understood them completely. We provide a synopsis on the website, and a brochure with a paper copy for them as well.

This is in reference to the order of BioFinite original 30-day product supply on
a 14-day trial basis placed by Mrs*** *** on 08/10/We provide this trial for consumers to receive the item and try the product to determine if they wish to continue with the itemThe stipulation of the trial period, is to make this decision within 14-days if they chose to cancelIf the item is kept outside of the trial period, they are charged for the original product at the retail price of $87,The original trial order was processed on 08/10/at $for shipping and handlingThe original email confirmation will verify this date, and we can provide a copy of the account if necessary to verify when the order originally processedWe shipped the item the next business day, and the trial period was startedThe first attempt to cancel was made on 08/21/Mrs*** *** verified with a customer service representative that they were cancelled from all further billing and shippingDue to the nature of the call, the consumer was offered to keep the bottle at the discounted rate of $which Mrs*** *** declined in a recorded call and account was successfully closedIn regards to the collection notice, we apologize for any inconvenience this has caused the customer as the notice was mistakenly sent via a third party collections agencyMrs*** *** does not owe BioFinite any payment for product or services and can disregard the noticeWe can assure the customer that this will not show on her credit reportWe have taken the necessary steps to make sure this does not occur againThe customer is welcome to contact us directly if they would like any further informationWe confirm on our website the full terms and conditions and they are provided in numerous links throughout our pages as the consumer navigates the site https://biofinite.com/We also provide a “terms card", a card with a paper copy synopsis of the terms and conditions found on the exact website: ***This synopsis briefly overviews the terms regarding the cancellation within 14days, or the subsequent charges and monthly membershipIt also provides our contact information should the consumer decide to cancel at any time

This is in reference to the order of BioFinite original 30-day product supply on...

a 14-day trial basis placed by Mrs. [redacted] on 07/22/2015. We provide this trial for consumers to receive the item and try the product to determine if they wish to continue with the item. The stipulation of the trial period, is to make this decision within 14-days if they chose to cancel. If the item is kept outside of the trial period, they are charged for the original product at the retail price of $87.63.
The original trial order was processed on 07/22/2015 at $4.95 for shipping and handling. The original email confirmation will verify this date, and we can provide a copy of the account if necessary to verify when the order originally processed. We shipped the item the next business day, and the trial period was started.
The first attempt to cancel was made on 08/11/2015. Mrs. [redacted] verified with a customer service representative that they were cancelled from all further billing and shipping. Due to the nature of the call, the consumer was offered to keep the bottle at the discounted rate of $43.82 which Mrs. [redacted] declined in a recorded call and account was successfully closed.
In regards to the collection notice, we apologize for any inconvenience this has caused the customer as the notice was mistakenly sent via a third party collections agency. Mrs. [redacted] I does not owe BioFinite any payment for product or services and can disregard the notice. We can assure the customer that this will not show on her credit report. We have taken the necessary steps to make sure this does not occur again. The customer is welcome to contact us directly if they would like any further information.
We confirm on our website the full terms and conditions and they are provided in numerous links throughout our pages as the consumer navigates the site [redacted]. We also provide a “terms card”, a card with a paper copy synopsis of the terms and conditions found on the exact website: [redacted]/. This synopsis briefly overviews the terms regarding the cancellation within 14days, or the subsequent charges and monthly membership. It also provides our contact information should the consumer decide to cancel at any time.

named-flow="FLOW-5">Biofinite
14677 Via Bettona Suite 110
San Diego, CA 92127
Revdex.com
4747 Viewridge Ave, #200
San Diego, CA 92123
 
September 15, 2015
 
RE: [redacted], Complaint ID Number [redacted]
 
This is in reference to the order of the Biofinite original 30-day product supply on a 10-day trial basis placed by Mrs. [redacted]. At Biofinite, every customer is given the option to try their first 30 day supply without charge for 10 days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.biofinite.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.biofinite.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product.
 
Mrs. [redacted] placed the order on 8/09/2015. This is when she paid the initial $3.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply she was sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed in the amount of $87.63 for the 30 day supply on 8/24/2015 as explained in the terms and conditions which she agreed to. The consumer contacted Biofinite on 8/28/2015 with an email request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. We have refunded the customer for the Biofinite charge in the amount of $87.63 due to this complaint, however, we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website www.biofinite.com or https://biofinite.com/try.php. Below is a brief explanation of our terms and conditions:
 
Biofinite – Trial Sale Terms and Conditions
 
Updated November 2014
PLEASE REVIEW THE SALES, SHIPPING, REFUND AND RETURN POLICIES BELOW BEFORE PURCHASING MERCHANDISE AS PART OF A TRIAL PLAN ON WWW.BIOFINITE.COM (“WEBSITE”).  THESE ARE THE TERMS AND CONDITIONS THAT APPLY TO YOUR PURCHASE OF MERCHANDISE FROM THE WEBSITE (“MERCHANDISE”) PURSUANT TO A SUBSCRIPTION PLAN.  BY ACCEPTING THESE TRIAL SALE TERMS AND CONDITIONS THROUGH THE COMPLETION OF YOUR PURCHASE, SELECTION OF A METHOD OF PAYMENT, AND YOUR ENTRY OF PAYMENT METHOD INFORMATION, YOU HEREBY AUTHORIZE BIOFINITE.COM (“BIOFINITE,” “WE”, “US,” AND “OUR”) TO CHARGE THE SELECTED PAYMENT METHOD AND ITS ASSOCIATED PAYMENT ACCOUNT THAT YOU HAVE SPECIFIED FOR THE PURCHASE OF MERCHANDISE.
THIS DOCUMENT CONTAINS AN ARBITRATION AGREEMENT AND CLASS ACTION WAIVER, WHICH AFFECTS YOUR LEGAL RIGHTS.  IT IS STRONGLY RECOMMENDED THAT YOU REVIEW THIS DOCUMENT IN ITS ENTIRETY BEFORE ACCESSING, USING OR BUYING ANY PRODUCT THROUGH THE WEBSITE.
A. Legal Age Requirement.  You must be at least 18 years of age or the age of majority in your jurisdiction of residence (whichever is older) to purchase items from the Website.  By placing an order through the website, you represent that you are at least 18 years old or the age or majority (whichever is older) and that the person to whom the Merchandise will be delivered is also the age of majority.  Biofinite reserves the right to request any buyer to provide written proof of age in any form.  At the time of delivery, any shipment containing Merchandise may require further the signature of an adult possessing valid picture identification issued by a government agency providing that he or she is at least 18 years old or the age or majority, whichever is greater.
B. Ordering Merchandise through the Website.  If you have any questions please contact Our Customer Service Department toll-free at 1-855-864-3158 or email us at [email protected].  Our Customer Service Department is open Monday thru Friday 8am-4pm Pacific Standard Time.  All orders placed through the Website are subject to Biofinite’s acceptance.  After your order has been placed, we will provide you with an email confirming our receipt of your order.  The confirmation you receive does not constitute our acceptance of your order.  Rather, we are only confirming our receipt of your order.  Biofinite may refuse to accept or may cancel any order, whether or not the order has been confirmed, for any or no reason, and without liability to you or anyone else.  If your payment card or payment method has already been charged for an order that is later cancelled by Biofinite, we will issue you a refund.  If you do not receive confirmation that your order has been placed, please contact
our Customer Service Department at 1-855-864-3158 or [email protected].  Your order will be deemed accepted upon its shipment and your receipt of a shipment confirmation of your order.  Processed orders will be shipped according to the terms of our shipping policies, which are summarized herein.While we want everyone to be able to enjoy our Merchandise, we may, in our sole discretion, not accept an order or limit or cancel quantities purchased per person, per household or per order.  Some reasons we may do so include, but are not limited to, the following:
Orders that, in our sole discretion, appear to be placed by dealers, resellers or distributors.
Orders that appear to be shipped to a freight forwarding company for reshipment.
Orders that cannot be processed as a result of incorrect or invalid billing, shipping or payment information.  Be sure to double-check your information when placing an order.  We cannot process orders for several reasons including, but not limited to:
Incorrect credit or debit card information such as card number, expiration date and card security value;
Incorrect payment method billing information (billing information provided must be the same as what your financial institution has on record);
Insufficient or incorrect shipping address such as street address, city, state/province, ZIP or postal code.
Orders, in our sole discretion, that we suspect to be fraudulent.  We reserve the right to cancel or not accept any order that we suspect to have been placed as a result of fraudulent activity.  We further reserve the right to cancel or not accept subsequent orders from customers with a previous fraudulent order history.  
Orders connected to previous credit card disputes.
C.  Arbitration Agreement and Class Action Waiver.  Except where prohibited by law, you and Biofinite agree that any dispute between us (including disputes against any agent employee, subsidiary, affiliate, predecessor in interest, successor, or assign of the other) relating to our Website, the information, services, software functionality, and/or materials (“Services and Materials”) published by Biofinite on or through the Website, any transaction or relationship between us resulting from your use of our Website, communications between us, or the purchase, order, or use of our Merchandise, will be resolved exclusively and finally by binding arbitration and the arbitration decision may be enforced and judgment entered thereon in any court of competent jurisdiction.  Any such arbitration will take place in the county or municipality where we have a principal business address or such other location where we mutually agree.  We may also mutually agree to have the
arbitration conducted by telephone or based on written submissions.  You and Biofinite agree that this arbitration agreement is made pursuant to a transaction involving interstate commerce and shall be governed by the Federal Arbitration Act (“FAA”), and not by any state law concerning arbitration.  You and Biofinite further agree that any determination regarding the applicability, enforceability, or validity of this arbitration agreement will be made by the arbitrator, not by any court.BY AGREEING TO THIS ARBITRATION AGREEMENT, YOU ARE GIVING UP YOUR RIGHT TO GO TO COURT, INCLUDING YOUR RIGHT TO A JURY TRIAL.  In arbitration, a dispute is resolved by a neutral arbitrator or panel of arbitrators, rather than by a judge or jury.  Arbitration is more informal than a court trial; however, an arbitrator can award the same relief that a court can award.  The arbitration will be administered by the American Arbitration Association (“AAA”), and conducted under AAA’s Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (collectively, the “AAA Rules”) then in effect at the time of the dispute.  You may obtain copies of the AAA Rules and forms and instructions for initiating arbitration by visiting the AAA website at www.adr.org, or by calling AAA at (800) 788-7879.  If you initiate arbitration, Biofinite will reimburse you for any standard filing fee which may have been required by AAA once you have notified Biofinite in writing and provided a copy of the arbitration proceedings.  However, if Biofinite is the prevailing party in the arbitration, applicable law may allow the arbitrator to award attorneys’ fees and costs to Biofinite.  If for any reason the AAA is unavailable, the parties shall mutually select another arbitration forum.There shall be no right or authority for any claim to be arbitrated on a class action basis or in a purported representative capacity.  No claim submitted to arbitration is heard by a jury or may be brought as a private attorney general.  You do not have the right to act as a class representative or participate as a member of a class of claimants with respect to any claim submitted to arbitration.  The arbitrator may not consolidate more than one person’s claims against Biofinite and may not preside over any kind of representative or class proceeding against Biofinite, its agents, officers, shareholders, members, employees, subsidiaries, affiliates, predecessors in interests, successors and/or assigns.  You acknowledge that this class action waiver is material and essential to the arbitration of any disputes between the parties and is non-severable from the agreement to arbitrate claims.  If any portion of this class action waiver is limited, voided, or cannot be enforced, then the parties' agreement to arbitrate shall be null and void.  YOU UNDERSTAND THAT BY AGREEING TO THIS ARBITRATION AGREEMENT, WHICH CONTAINS THIS CLASS ACTION WAIVER, YOU MAY ONLY BRING CLAIMS AGAINST BIOFINITE, ITS AGENTS, OFFICERS, SHAREHOLDERS, MEMBERS, EMPLOYEES, SUBSIDIARIES, AFFILIATES, PREDECESSORS IN INTEREST, SUCCESSORS AND/OR ASSIGNS IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING.  IF YOU DO NOT AGREE TO THIS ARBITRATION AGREEMENT AND CLASS ACTION WAIVER, YOU MUST TELL US IN WRITING, AND NOT USE OUR PRODUCT OR WEBSITE.
D. Billing and Cancellation Terms for Trial.  As one of its product offerings, Biofinite offers consumers a recurring shipment/subscription plan (“Subscription Plan”).  If you sign up for the Subscription Plan on the Website, you will be given the opportunity to try out the product for a period of 10 days (starting from the day you receive the product) without paying any money except for the cost of shipping and handling.  At the time you sign up for this Subscription Plan, the credit or debit card you provide will be charged the shipping and handling fee, and you will be mailed one bottle of Biofinite.  If you cancel the Subscription Plan within the first 10 days from the day you received the initial order by calling 1-855-864-3158 or emailing [email protected], you will not be sent any more bottles and your subscription will be canceled.  If you cancel and your subscription will be cancelled and you will only be charged the initial shipping fee.  When emailing us, please include your full name and address, as well as the name of the Merchandise that you ordered.  If for any reason you are charged for the cost of the Merchandise but you have canceled your Subscription Plan within 10 days of your receipt of the Merchandise no later than the 10th day after you received the initial order, then please call us at 1-855-864-3158 to obtain a refund for $87.63.  Please allow up to 30 days for refunds to process.If you do not cancel within 10 days of receipt, the card you provided will be charged $87.63 for the bottle you received.  Until such time as you cancel, approximately 45 days from your original purchase date and every 30 days thereafter you will be sent another bottle of Biofinite and your credit card or debit card on file will be billed for $87.63.  You may cancel your membership at any time by simply contacting customer service by calling 1-855-864-3158 or emailing [email protected], but you will be responsible for payment for any Merchandise that has either A) already been shipped to you or B) already been delivered to you at the time you cancel.  Once received, your request for cancellation, whether by phone or email, will be processed within 3-5 business days.I UNDERSTAND THAT IF I PURCHASE A SUBSCRIPTION PLAN, THIS CONSUMER TRANSACTION INVOLVES A NEGATIVE OPTION, AND THAT I MAY BE LIABLE FOR PAYMENT OF FUTURE GOODS AND SERVICES UNDER THE TERMS OF THIS AGREEMENT IF I FAIL TO NOTIFY BIOFINITE NOT TO SUPPLY THE GOODS OR SERVICES DESCRIBED.We reserve the right to modify the prices charged for any products we offer, or to add or remove any products or offerings from the Website at any time without prior notice to you. Price quotes provided to you prior to any price modification shall be honored.E.  Payments.  Biofinite offers several methods of payment for you to purchase Merchandise including, but not limited to, credit cards and debit cards.  Some methods of payment are only available in certain countries.Biofinite reserves the right to request additional evidence or proof of billing information or other information associated with the credit or debit card account used to purchase
Merchandise from the Website.  In the event that the requested evidence or proof is not provided or is insufficient, we reserve the right to refuse to accept the order.  If you believe your credit or debit card might have been used in a fraudulent manner to purchase Merchandise, please contact our Customer Service Department at 1-855-864-3158 or [email protected] ordering Merchandise from Biofinite, you authorize Biofinite to charge your debit or credit card accordingly.  Please be aware that the descriptor (or subject line) that appears on your debit or credit card entry will refer to Biofinite.  If you have any questions about the descriptor on your credit card statement, you should call our Customer Service Department toll-free at 1-855-864-3158 or [email protected].  Taxes.  All orders are subject to applicable taxes in the states to which they are shipped.  G.  Discounts and Promotions.  Any applicable discounts or promotional prices will be noted at the time of purchase on the checkout page for your order.H.  Shipping Policy.  All orders are shipped via United States Postal Service First Class Mail or by UPS mail to the address you provide at the point of sale.  We ship within 1-3 days of when you place your order.  Orders placed on the weekend will be shipped the following business day. Packages sent to the US are scheduled to arrive within 3-5 business days. Please be advised that shipments are not sent out on Saturdays, Sundays, or any U.S. Federal Holidays. We do not guarantee arrival dates or times.I.   Refund & Return Policy.  If at any time you are not satisfied with the Merchandise for any reason, you may call our Customer Service Department toll-free at 1-855-864-3158 or email us at [email protected] and request a refund.  All requests for refunds will be handled by customer service on a case by case basis, and may not be available if more than 30 days have passed from the date the customer received the Merchandise.  When emailing us, please include your full name and address, as well as the name of the Merchandise that you ordered.  More stipulations to our refund policy are as follows:A. Customers are restricted to receiving a single refund per Merchandise ordered. Repetitive refunds are not permitted unless the Merchandise, as delivered to you, is defective. Biofinite reserves the right to refuse a refund to any customer who repeatedly requests refunds or who, in Biofinite’s judgment, requests refunds in bad faith.B. In order to process your refund, you must supply Biofinite with your name and delivery address. If you provide us with insufficient or incorrect information, your refund will be delayed.C. Depending on the bank that issues the credit or debit card you used, your refund can take up to thirty (30) days to appear on your credit or debit card statement.  If you have any questions about whether a refund has been issued by Biofinite, please call our Customer
Service Department toll-free at 1-855-864-3158.Please note that we are not responsible for any returned Merchandise that gets lost or stolen while in transit to us.  We recommend all returned Merchandise be sent using some type of delivery confirmation system to ensure proper delivery. Failure to use the Merchandise does not constitute a basis for refusing to pay any associated charges.  J. Billing Errors.  If you believe that you have been erroneously billed, please notify our Customer Service Department toll-free at 1-855-864-3158 Monday to Friday from 8am to 4pm PST immediately of such error.K. Reversals and Chargebacks.  We consider charge backs and reversals as potential cases of fraudulent use of our services and/or theft of services and as such will be treated.  We reserve the right of filing a complaint with the appropriate local and federal authorities to investigate.  Be advised that all activity and IP address information is being monitored and that this information may be used in a civil and/or criminal case(s) against a client if there is fraudulent use and or theft of services.L. Limitation of Liability.  TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BIOFINITE AND AFFILIATES DO NOT ACCEPT OR ASSUME LIABILITY FOR ANY PRODUCT OR USE OF THE PRODUCT, INCLUDING WITHOUT LIMITATION, LIABILITY FOR A PRODUCT NOT BEING AVAILABLE FOR USE, LOST PROFITS, OR LOSS OF BUSINESS. IN NO EVENT WILL BIOFINITE OR ITS OFFICERS, DIRECTORS, SUBSIDIARIES, AFFILIATES, EMPLOYEES OR AGENTS BE LIABLE TO ANY PARTY FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES RELATING TO A SALE OF MERCHANDISE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY.  YOU AGREE THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCT, BIOFINITE AND ITS AFFILIATES ARE NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AMOUNT PAID FOR THE APPLICABLE PRODUCT.  IN SOME JURISDICTIONS, LIMITATIONS OF LIABILITY ARE NOT PERMITTED. IN SUCH JURISDICTIONS, THE FOREGOING LIMITATIONS ON LIABILITY MAY NOT APPLY.M. Disclaimer of Warranties.  BIOFINITE AND AFFILIATES MAKE NO WARRANTY OF ANY KIND REGARDING THE MERCHANDISE AVAILABLE FOR SALE ON THE WEBSITE.  EACH PRODUCT IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.  REGARDING THE MERCHANDISE, BIOFINITE AND AFFILIATES EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND THOSE ARISING BY STATUTE OR OTHERWISE IN LAW OR FROM A COURSE OF DEALING OR USAGE OF TRADE.  SOME STATES DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, SO THE DISCLAIMERS ABOVE MAY NOT APPLY TO YOU.N. Additional Terms and Conditions.  In addition to these terms and conditions and the
policies stated above, your purchase of Merchandise through the Website is subject to the Website Terms of Use and Privacy Policy.O. Governing Law.  These Trial Sale Terms and Conditions shall be governed by the laws of the State of Nevada, without giving effect to its conflict of laws provisions.  These Trial Sale Terms and Conditions are not enforceable by any party except for Biofinite and its customers. If any provision of these Trial Sale Terms and Condition is found not to be enforceable, that term will be deleted and all other terms will remain.P. Billing & Customer Support.  We welcome all support inquires by the following methods:Phone Support: 1-855-864-3158Email Support: [email protected] service hours are 8am - 4pm, Monday through Friday (USA-Pacific Standard Time).  When emailing us, please include your full name and address, as well as the name of the Product(s) that you ordered.Biofinite 14677 Via Bettona Suite 110 San Diego, CA 92127© 2014 Biofinite.com

At Biofinite, every customer is given the option to try their first 30 day supply without charge for 10 days afterreceiving their order. During the 10 days,if the customer is not satisfied with their product, they are to contact customer service via phone or email with a...

notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service,the phone number is listed on www.biofinite.com, the product,the pamphlet that arrives with their order,and the package the product is shipped in. The terms are disclosed clearly on www.biofinite.com where the customer would have ordered the product. The customer also has to click "I agree to the terms and conditions" twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website,at the bottom of the first page,and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product.The customer placed the order on 02/12/15. This is when they paid the initial $3.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. The customer contacted customer service on 02/17/15  with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email.We provide all of our policies online before consumers process their orders and we would like to reiterate  that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly,and send a synopsis card with our contact information,with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to ourwebsite, www.biofinite.com or www.biofinite.com/main/index.php. Below is a brief explanation of our term!. and conditions:Terms and ConditionsYou will have 10 days from the date you receive your bottle to decide if Biofinite is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Biofinite. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 10 days, you must call us at 1-855-864-3158 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product,then do nothing and we will bill you $87.63 for your initial order, and every 30 days thereafter we will send you a new 30 daysupply of the product for $87.63. To cancel automatic delivery and billing, please call us at 1-855-864-3158 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at s  [email protected]. Please read our terms and conditions for more details.© 2014 Biofinite.com

[redacted]...

[redacted]
October 20, 2015
RE: [redacted], Complaint ID Number [redacted]
This is in reference to the order of the Biofinite original 30-day product supply on a 10-day trial basis placed by the consumer. At Biofinite, every customer is given the option to try their first 30 day supply without charge for 10 days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing supportóbiofinite.com. If a customer needs to contact customer Service, the phone number is listed on www.biofinite.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.biofinite.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product.
The consumer placed the order on 7/05/2015. This is when they paid the initial $1.99 for shipping and handling and this began the trial period to sample from the initial 30 day supply she was sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed in the amount of $47.33 for the 30 day supply on 7/27/2015 as explained in the terms and conditions which she agreed to. As there was no cancellation the membership continued on a monthly basis with charges of $47.33 recurring on 8/26/2015 and 9/25/2015. The consumer contacted Biofinite on 10/11/2015 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. Based on the nature of the phone call a single refund of $47.33 was issued immediately. The refund will take three to seven business days to fully process. The customer would have received an e-mail confirmation for the refund credited to the account.
We have refunded the remainder of the amount charged to the customer for the Biofinite in the amount of $94.66 due to this complaint, however, we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website www.biofinite.com or https://biofinite.com/try.php. Below is a brief explanation of our terms and conditions:

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Customer placed an online order on 8/29/2015 for the 30-day product supply on a...

trial period basis. They paid one charge of $3.95 shipping and handling for a 30-day supply of the Biofinite. Every customer is given the option to try their first 30 day supply without charge for 14 days from original order date. During the 14 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 14 days. If the customer keeps their 30 day supply after 14 days from the date of order, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [redacted]. If a customer needs to contact customer service, the phone number is listed on [redacted], the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on [redacted] where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product.
As Mrs. [redacted] did not contact customer service during their trial period or return the product, they were automatically billed for the bottle on 9/13/2015 and then again on 10/13/2015 for a replenishment bottle as explained in the terms and conditions agreement. The first attempt to cancel with our company was made on 1/12/2016 via written letter. Mrs. [redacted] was immediately sent a confirmation email regarding the cancellation from any future orders of Biofinite as stated by the terms and conditions. As we are fully invested in customer service, we have issued the requested refunds of $175.26 back onto the card. This is a full refund being processed back onto their card for the items they have in their possession.
We ask the consumer to agree to the terms and conditions twice before processing the order to verify that they have read and understood them completely. We provide a synopsis on the website, and a brochure with a paper copy for them as well.

Revdex.com4747 Viewridge Ave #200San Diego, CA 92123REF:[redacted]Biofinite[redacted]Monday, March 2, 2015At Biofinite every customer is given the option to try their first 30 day supply without charge for 10 days...

afterreceiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contactcustomer service via phone or email with a notice of cancellation and the product must be postmarked for returnwithin those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they areautomatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. Thecustomer has the ability to cancel at any time by calling customer service or emailing [email protected]. If acustomer needs to contact customer service, the phone number is listed on www.biofinite.com, the product, thepamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearlyon www.biofinite.com where the customer would have ordered the product. The customer also has to click "Iagree to the terms and conditions" twice before the order is processed. If the customer does not click the box toagree with the terms, the order will not process. The terms and conditions are disclosed directly on the orderingwebsite, at the bottom of the first page, and also highlighted in a large white box on the second page where thecustomer inputs their billing information, as well as sent out with the product.The customer placed the order on 02/18/15. This is when they paid the initial $3.95 for shipping and handling andthus began the trial period to sample from the initial 30 day supply they were sent. The customer contactedcustomer service on 03/04/15 with a request for cancellation. The account was cancelled immediately asinstructed and the customer was sent a cancellation confirmation via email. We received the returned item on03/18/15. We have issued the refund of $3.95 as a courtesy for the shipping and handling. This refund will processin three to seven business days.We provide all of our policies online before consumers process their orders and we would like to reiterate that ourcustomers accept the terms and conditions two separate times to process their order. We state the terms andconditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditionsare located on all ordering websites, and should be read as they are there for a reason. Please refer to ourwebsite, www.biofinite.com or www.biofinite.com/main/index.php for our terms and conditions:Terms and ConditionsYou will have 10 days from the date you receive your bottle to decide if Biofinite is right for you. You must pay ashipping and handling fee of $4.95 for us to send you a full 30 day supply of Biofinite. We ship the product the dayafter you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you areunhappy with the product at any time during those 10 days, you must call us at 1-855-864-3158 and cancel yourorder to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothingand we will bill you $87.63 for your initial order, and every 30 days thereafter we will send you a new 30 daysupply of the product for $87.63. To cancel automatic delivery and billing, please call us at 1-855-864-3158 duringnormal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read ourterms and conditions for more details.© 2014 Biofinite.com

Review: Biofinite sent me to the Collection agency and never once did they contact me for payment after I returned their product. The charge is $87.63, This is what I sent to the collection company below:

I had returned the product to Biofinite for the product really dried my skin out. It was terrible. My Biofinite Cancellation Notation #[redacted]. This is what is says Biofine Cancellation Notification #[redacted]

Biofinite Support ([redacted]) To

Cancellation

Dear Cancellation Notification

Ordered on 07/22/2015 09:44am

Thank you for using Biofinite 14 Day Trial. This email is to inform you that your subscription status has been recently updated and any ongoing or all future charges have been cancelled as per your request.

If you have any questions about the cancellation of this subscription, or if you would like to re-activate the same in the future, please feel free to contact our Customer Service team.

This was a 14 Day trial. You do not pay if the product does not work. I did not receive the product for over a week and the girl on the phone that cancelled it said I would not be charge for anything on my credit card for the 14 day trial starts the day you receive the product not the day it was ordered.

Below is when I mailed it back. There were two products I need to mail back.

USPS

Post Date 08/13/2015

Transaction Date 08/13/2015

Merchant Category POSTAL SERVICES - GOVERNMENT ONLY

Card Used Card Type image

Recurring Billing Indicator N

Tags Add Tags to This Transaction

They billed my credit card on 07/22/2015 for the $3.95 charge.

Account Ending In:

Transaction Date: 07/22/15

Post Date: 07/24/15

Amount: 3.95

Description: [redacted]

Merchant Location:[redacted]

Merchant Category: COSMETIC STORES

They never again tried to bill my credit card for the balance. Never again did they contract me saying I owed anything. The only charge I paid was the $3.95 charge which is above. They easily could of bill my credit card for they had the information and this is usually how it is done. I would have then fought this with the credit card company. I never did receive a bill in the mail. I do receive my mail for I receive this from you. I do not owe for this product, it was returned. This is ridiculous that they did not try to even contact me once about this. I have left them two messages. Not very nice in the last two days and they once have not returned my call. What else to I need to do to get this cleared up. I appreciate your help.Desired Settlement: I am waiting now for the Collection company who is Collect Pros to see if they take care of this.

I want you to beware of what they are doing. This

is wrong for them to try to make you pay for a product

that did not work and you return it and they

then try to scare you into pay for the product. I see on line where this company has a lot of bad reviews. I know in the future to check something out on line before I purchases. Any help you could give on

this $87.63 charge would appreciated.

Business

Response:

This is in reference to the order of BioFinite original 30-day product supply on a 14-day trial basis placed by Mrs. [redacted] on 07/22/2015. We provide this trial for consumers to receive the item and try the product to determine if they wish to continue with the item. The stipulation of the trial period, is to make this decision within 14-days if they chose to cancel. If the item is kept outside of the trial period, they are charged for the original product at the retail price of $87.63.The original trial order was processed on 07/22/2015 at $4.95 for shipping and handling. The original email confirmation will verify this date, and we can provide a copy of the account if necessary to verify when the order originally processed. We shipped the item the next business day, and the trial period was started.The first attempt to cancel was made on 08/11/2015. Mrs. [redacted] verified with a customer service representative that they were cancelled from all further billing and shipping. Due to the nature of the call, the consumer was offered to keep the bottle at the discounted rate of $43.82 which Mrs. [redacted] declined in a recorded call and account was successfully closed.In regards to the collection notice, we apologize for any inconvenience this has caused the customer as the notice was mistakenly sent via a third party collections agency. Mrs. [redacted] I does not owe BioFinite any payment for product or services and can disregard the notice. We can assure the customer that this will not show on her credit report. We have taken the necessary steps to make sure this does not occur again. The customer is welcome to contact us directly if they would like any further information.We confirm on our website the full terms and conditions and they are provided in numerous links throughout our pages as the consumer navigates the site [redacted]. We also provide a “terms card”, a card with a paper copy synopsis of the terms and conditions found on the exact website: [redacted]/. This synopsis briefly overviews the terms regarding the cancellation within 14days, or the subsequent charges and monthly membership. It also provides our contact information should the consumer decide to cancel at any time.

Review: There is concern with the advertising of this product deal. The web information, which now cannot be accessed, note a free bottle of the skin care for only $4.95 shipping. Saw no other cost associated with this until product received. A terms and conditions box on a pamphlet with the product noted several other stipulation to complete or payment account will be billed $87.63 on a monthly bases. Cancellation needed to occur within nine days of receipt, with results not evident until thirty days of use.When the business was called about this the representative started giving different information/stipulation like noted days started counting when order made and that this information was displayed when order made. This information was not seen and it was looked for when ordering. The product was returned and the representative was told of the cancellation. As noted the complaint is with the misleading language about a free offer that is not free. That the true terms were not clearly stated. Unhappy had to pay the return shipping (which was less then the $4.95 cost they noted for shipping.Desired Settlement: Refund of funds spent ( $4.95 postage/purchase plus $3.55 to return item) andwarning to other potential purchasers

Business

Response:

Revdex.com4747 Viewridge Ave #200San Diego, CA 92123REF:[redacted]Biofinite[redacted]Monday, March 2, 2015At Biofinite every customer is given the option to try their first 30 day supply without charge for 10 days afterreceiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contactcustomer service via phone or email with a notice of cancellation and the product must be postmarked for returnwithin those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they areautomatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. Thecustomer has the ability to cancel at any time by calling customer service or emailing [email protected]. If acustomer needs to contact customer service, the phone number is listed on www.biofinite.com, the product, thepamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearlyon www.biofinite.com where the customer would have ordered the product. The customer also has to click "Iagree to the terms and conditions" twice before the order is processed. If the customer does not click the box toagree with the terms, the order will not process. The terms and conditions are disclosed directly on the orderingwebsite, at the bottom of the first page, and also highlighted in a large white box on the second page where thecustomer inputs their billing information, as well as sent out with the product.The customer placed the order on 02/18/15. This is when they paid the initial $3.95 for shipping and handling andthus began the trial period to sample from the initial 30 day supply they were sent. The customer contactedcustomer service on 03/04/15 with a request for cancellation. The account was cancelled immediately asinstructed and the customer was sent a cancellation confirmation via email. We received the returned item on03/18/15. We have issued the refund of $3.95 as a courtesy for the shipping and handling. This refund will processin three to seven business days.We provide all of our policies online before consumers process their orders and we would like to reiterate that ourcustomers accept the terms and conditions two separate times to process their order. We state the terms andconditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditionsare located on all ordering websites, and should be read as they are there for a reason. Please refer to ourwebsite, www.biofinite.com or www.biofinite.com/main/index.php for our terms and conditions:Terms and ConditionsYou will have 10 days from the date you receive your bottle to decide if Biofinite is right for you. You must pay ashipping and handling fee of $4.95 for us to send you a full 30 day supply of Biofinite. We ship the product the dayafter you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you areunhappy with the product at any time during those 10 days, you must call us at 1-855-864-3158 and cancel yourorder to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothingand we will bill you $87.63 for your initial order, and every 30 days thereafter we will send you a new 30 daysupply of the product for $87.63. To cancel automatic delivery and billing, please call us at 1-855-864-3158 duringnormal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read ourterms and conditions for more details.© 2014 Biofinite.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Sent a 14 day trial bottle of skin cream. Instead it was a month supply. This was to be purchased for over 80 bucks. Could be sent back before the 14 days is up. It took five days for it to arrive! Plus I have to send it back and I have to go to the P.O. And pay the postage and packaging! Their sister product [redacted] located at [redacted] did the exact same thing. Had I not read the fine print, I would have been charged with almost 175 dollars.Desired Settlement: These companies use false advertising. Does San Diego have laws or sanction against this? Something needs to be done to protect consumers against online fraud.

Business

Response:

At Biofinite, every customer is given the option to try their first 30 day supply without charge for 10 days afterreceiving their order. During the 10 days,if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service,the phone number is listed on www.biofinite.com, the product,the pamphlet that arrives with their order,and the package the product is shipped in. The terms are disclosed clearly on www.biofinite.com where the customer would have ordered the product. The customer also has to click "I agree to the terms and conditions" twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website,at the bottom of the first page,and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product.The customer placed the order on 02/12/15. This is when they paid the initial $3.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. The customer contacted customer service on 02/17/15 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email.We provide all of our policies online before consumers process their orders and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly,and send a synopsis card with our contact information,with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to ourwebsite, www.biofinite.com or www.biofinite.com/main/index.php. Below is a brief explanation of our term!. and conditions:Terms and ConditionsYou will have 10 days from the date you receive your bottle to decide if Biofinite is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Biofinite. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 10 days, you must call us at 1-855-864-3158 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product,then do nothing and we will bill you $87.63 for your initial order, and every 30 days thereafter we will send you a new 30 daysupply of the product for $87.63. To cancel automatic delivery and billing, please call us at 1-855-864-3158 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at s [email protected]. Please read our terms and conditions for more details.© 2014 Biofinite.com

Review: Ordered a sample of product, received and paid. Then the next month October 2015 an order arrived. I returned the product and did not receive a credit for the $87.63 that was charged to my credit card. And then in October another $87.63 was charged to my account. I have send numerous correspondence and have had not results. At this time they owe me $175.26Desired Settlement: Please credit my credit card for the unauthorized charges.

Business

Response:

Customer placed an online order on 8/29/2015 for the 30-day product supply on a trial period basis. They paid one charge of $3.95 shipping and handling for a 30-day supply of the Biofinite. Every customer is given the option to try their first 30 day supply without charge for 14 days from original order date. During the 14 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 14 days. If the customer keeps their 30 day supply after 14 days from the date of order, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [redacted]. If a customer needs to contact customer service, the phone number is listed on [redacted], the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on [redacted] where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product.As Mrs. [redacted] did not contact customer service during their trial period or return the product, they were automatically billed for the bottle on 9/13/2015 and then again on 10/13/2015 for a replenishment bottle as explained in the terms and conditions agreement. The first attempt to cancel with our company was made on 1/12/2016 via written letter. Mrs. [redacted] was immediately sent a confirmation email regarding the cancellation from any future orders of Biofinite as stated by the terms and conditions. As we are fully invested in customer service, we have issued the requested refunds of $175.26 back onto the card. This is a full refund being processed back onto their card for the items they have in their possession.We ask the consumer to agree to the terms and conditions twice before processing the order to verify that they have read and understood them completely. We provide a synopsis on the website, and a brochure with a paper copy for them as well.

Review: I ordered a trial of the product for $1 and the business kept charging monthly fees for $47.

After researching the product I found out that it's FDA approved and requested to return it for refund.

After several calls they agreed to refund only 1 item instead of 3.

I would like a full refund.

My issue, is that their advertising should have the same health warning they post on their website (Below):

**FDA Disclaimer: These statements have not been evaluated by the FDA and are not intended to diagnose, cure or prevent disease. Please consult your physician before beginning any diet or exercise program. If there is a change in your medical condition, please notify your physician immediately and stop taking the product. The product is not intended for use by any individual under 18 years of age, pregnant or lactating women. People with the following conditions should contact a doctor before consuming this product: high blood pressure, heart, liver, kidney or thyroid disease, diabetes, anemia, depression, anxiety, other psychiatric conditions, a family history of these or other medical conditions, or if taking any prescription, OTC and/or other herbal medications.Desired Settlement: I would like a full refund

Business

Response:

[redacted]October 20, 2015RE: [redacted], Complaint ID Number [redacted]This is in reference to the order of the Biofinite original 30-day product supply on a 10-day trial basis placed by the consumer. At Biofinite, every customer is given the option to try their first 30 day supply without charge for 10 days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing supportóbiofinite.com. If a customer needs to contact customer Service, the phone number is listed on www.biofinite.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.biofinite.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product.The consumer placed the order on 7/05/2015. This is when they paid the initial $1.99 for shipping and handling and this began the trial period to sample from the initial 30 day supply she was sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed in the amount of $47.33 for the 30 day supply on 7/27/2015 as explained in the terms and conditions which she agreed to. As there was no cancellation the membership continued on a monthly basis with charges of $47.33 recurring on 8/26/2015 and 9/25/2015. The consumer contacted Biofinite on 10/11/2015 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. Based on the nature of the phone call a single refund of $47.33 was issued immediately. The refund will take three to seven business days to fully process. The customer would have received an e-mail confirmation for the refund credited to the account.We have refunded the remainder of the amount charged to the customer for the Biofinite in the amount of $94.66 due to this complaint, however, we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website www.biofinite.com or https://biofinite.com/try.php. Below is a brief explanation of our terms and conditions:

Review: I agreed to a free sample of biofinite and a one time charge of the shipping fee which was only $3.00, they then waited for their fourteen day period trial subscription to charge 87.63. I did not agree to their trial subscription nor did they send any information or include any information on cancelling the trial. They made it very difficult to contact them and when I disputed the charges they told me they were not refunding my money. This business is very shady, they never sent an email or a letter or anything notifying of the subscription nor the charge. I have not received ANY products from them for the trial so they basically charged me the 87.63 for nothing. I did not agree to this subscription and I want my money to be refunded in full or if they are never going to refund me then they need to send 87.63 dollars worth of product.Desired Settlement: Refund of my money in full

Business

Response:

Biofinite14677 Via Bettona Suite 110San Diego, CA 92127Revdex.com 4747 Viewridge Ave, #200San Diego, CA 92123 September 15, 2015 RE: [redacted], Complaint ID Number [redacted] This is in reference to the order of the Biofinite original 30-day product supply on a 10-day trial basis placed by Mrs. [redacted]. At Biofinite, every customer is given the option to try their first 30 day supply without charge for 10 days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.biofinite.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.biofinite.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. Mrs. [redacted] placed the order on 8/09/2015. This is when she paid the initial $3.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply she was sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed in the amount of $87.63 for the 30 day supply on 8/24/2015 as explained in the terms and conditions which she agreed to. The consumer contacted Biofinite on 8/28/2015 with an email request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. We have refunded the customer for the Biofinite charge in the amount of $87.63 due to this complaint, however, we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website www.biofinite.com or https://biofinite.com/try.php. Below is a brief explanation of our terms and conditions:

Review: I ordered a beauty product (after seeing the advertisement on Facebook). It allowed a 14 day FREE trial as long as I paid $4.95 for S&H. I cancelled the product prior to the 14 days and I also returned the product back to the company( I have a copy of my receipt from the USPS).

I just received a notice from [redacted] saying that I owed $87.63 for the beauty product.Desired Settlement: I do not want to be charged/billed for this item!

My credit report better not reflect any negligence due to this bogus charge.

Business

Response:

This is in reference to the order of BioFinite original 30-day product supply on a 14-day trial basis placed by Mrs. [redacted] on 08/10/2015. We provide this trial for consumers to receive the item and try the product to determine if they wish to continue with the item. The stipulation of the trial period, is to make this decision within 14-days if they chose to cancel. If the item is kept outside of the trial period, they are charged for the original product at the retail price of $87,63.The original trial order was processed on 08/10/2015 at $4.95 for shipping and handling. The original email confirmation will verify this date, and we can provide a copy of the account if necessary to verify when the order originally processed. We shipped the item the next business day, and the trial period was started.The first attempt to cancel was made on 08/21/2015. Mrs. [redacted] verified with a customer service representative that they were cancelled from all further billing and shipping. Due to the nature of the call, the consumer was offered to keep the bottle at the discounted rate of $43.82 which Mrs. [redacted] declined in a recorded call and account was successfully closed.In regards to the collection notice, we apologize for any inconvenience this has caused the customer as the notice was mistakenly sent via a third party collections agency. Mrs. [redacted] does not owe BioFinite any payment for product or services and can disregard the notice. We can assure the customer that this will not show on her credit report. We have taken the necessary steps to make sure this does not occur again. The customer is welcome to contact us directly if they would like any further information.We confirm on our website the full terms and conditions and they are provided in numerous links throughout our pages as the consumer navigates the site https://biofinite.com/. We also provide a “terms card", a card with a paper copy synopsis of the terms and conditions found on the exact website: [redacted]. This synopsis briefly overviews the terms regarding the cancellation within 14days, or the subsequent charges and monthly membership. It also provides our contact information should the consumer decide to cancel at any time.