We recently received your letter dated 3/20/advising us of a complaint filed with your office against this company, Rainbow Medical Supply, IncYour letter further states that this is the 3rd and final attempt to gather information from us on this complaintPlease note that this is the first time we have received any letter from you regarding this matter.After extensive search of our patient records, we do not find any customer with a last name ***, as indicated in your letterFurthermore, our sales & delivery records show we didn't issue any [redacted] wheelchairs in the entire month of May, In addition, you will note that the complainant has an address in Queens, NY, and not here in HawaiiIf you search for [redacted] Equipment companies with the name Rainbow Medical, you will find that there are some located in New York and LouisianaWe feel strongly that this complaint needs to be addressed to another company with the same Rainbow Medical name, not us, or perhaps it could be a complaint to another company here in Hawaii - but not Rainbow Medical Supply, IncFinally, as a Medicare contractor, we must abide by federal HIPAA privacy laws which require written permission to discuss patient informationI have probably given you more information in this letter than I should haveHowever, I felt it necessary to give you at least this much information in this matter as I didn't want you to publicize this matter.Please remove our name from this complaint unless you can provide proof that we issued this equipmentConfirming proof would be required in the form of a delivery ticket with our name and address on it and signed by us.A letter indicating the removal of the complaint against our company is indicated for our files as soon as possible
We recently received your letter dated 3/20/15 advising us of a complaint filed with your office against this company, Rainbow Medical Supply, Inc. Your letter further states that this is the 3rd and final attempt to gather information from us on this complaint. Please note that this is the first...
time we have received any letter from you regarding this matter.After extensive search of our patient records, we do not find any customer with a last name [redacted], as indicated in your letter. Furthermore, our sales & delivery records show we didn't issue any [redacted] wheelchairs in the entire month of May, 2014. In addition, you will note that the complainant has an address in Queens, NY, and not here in Hawaii. If you search for [redacted] Equipment companies with the name Rainbow Medical, you will find that there are some located in New York and Louisiana. We feel strongly that this complaint needs to be addressed to another company with the same Rainbow Medical name, not us, or perhaps it could be a complaint to another company here in Hawaii - but not Rainbow Medical Supply, Inc. Finally, as a Medicare contractor, we must abide by federal HIPAA privacy laws which require written permission to discuss patient information. I have probably given you more information in this letter than I should have. However, I felt it necessary to give you at least this much information in this matter as I didn't want you to publicize this matter.Please remove our name from this complaint unless you can provide proof that we issued this equipment. Confirming proof would be required in the form of a delivery ticket with our name and address on it and signed by us.A letter indicating the removal of the complaint against our company is indicated for our files as soon as possible.
We recently received your letter dated 3/20/advising us of a complaint filed with your office against this company, Rainbow Medical Supply, IncYour letter further states that this is the 3rd and final attempt to gather information from us on this complaintPlease note that this is the first time we have received any letter from you regarding this matter.After extensive search of our patient records, we do not find any customer with a last name ***, as indicated in your letterFurthermore, our sales & delivery records show we didn't issue any [redacted] wheelchairs in the entire month of May, In addition, you will note that the complainant has an address in Queens, NY, and not here in HawaiiIf you search for [redacted] Equipment companies with the name Rainbow Medical, you will find that there are some located in New York and LouisianaWe feel strongly that this complaint needs to be addressed to another company with the same Rainbow Medical name, not us, or perhaps it could be a complaint to another company here in Hawaii - but not Rainbow Medical Supply, IncFinally, as a Medicare contractor, we must abide by federal HIPAA privacy laws which require written permission to discuss patient informationI have probably given you more information in this letter than I should haveHowever, I felt it necessary to give you at least this much information in this matter as I didn't want you to publicize this matter.Please remove our name from this complaint unless you can provide proof that we issued this equipmentConfirming proof would be required in the form of a delivery ticket with our name and address on it and signed by us.A letter indicating the removal of the complaint against our company is indicated for our files as soon as possible
We recently received your letter dated 3/20/15 advising us of a complaint filed with your office against this company, Rainbow Medical Supply, Inc. Your letter further states that this is the 3rd and final attempt to gather information from us on this complaint. Please note that this is the first...
time we have received any letter from you regarding this matter.After extensive search of our patient records, we do not find any customer with a last name [redacted], as indicated in your letter. Furthermore, our sales & delivery records show we didn't issue any [redacted] wheelchairs in the entire month of May, 2014. In addition, you will note that the complainant has an address in Queens, NY, and not here in Hawaii. If you search for [redacted] Equipment companies with the name Rainbow Medical, you will find that there are some located in New York and Louisiana. We feel strongly that this complaint needs to be addressed to another company with the same Rainbow Medical name, not us, or perhaps it could be a complaint to another company here in Hawaii - but not Rainbow Medical Supply, Inc. Finally, as a Medicare contractor, we must abide by federal HIPAA privacy laws which require written permission to discuss patient information. I have probably given you more information in this letter than I should have. However, I felt it necessary to give you at least this much information in this matter as I didn't want you to publicize this matter.Please remove our name from this complaint unless you can provide proof that we issued this equipment. Confirming proof would be required in the form of a delivery ticket with our name and address on it and signed by us.A letter indicating the removal of the complaint against our company is indicated for our files as soon as possible.