BioLife Plasma Services L P

I like to share my experience of harassment, bullying, and stress that I endured at the hands of two employees! May 11th, I was there for my donation, was placed in the yellow section, told the techs I would like some other tech from another section to stick and reason for this is, because I have 2 very lovely ladies that I never have a issue with my vein, when they stick me! Now mine you, it was a little busy that day, so 30 minutes had gone by while I was laying in the chair waiting…. I watched 2 people leave & 3 people ( that came in after me ) come, while I was waiting! While in the yellow section, no one acknowledged my presence! Being irritated, I went over and try to switch cards, so I can go to the section where I could be served.

I got caught switching out the card and was told, I’m not allowed to do that and I said, “ I’m sorry, I didn’t know “ and I thought the was the end of that!
How wrong I was…

May 14th- went in for donation!
Blocked from checking in at the kiosk… would need to see a supervisor

Supervisor comes out, tell me to sit in nurses area til she has time to speak with me! She was handling both the front desk & phones, plus walk ins! I sat there at least 20 minutes waiting and even she clearly had the time, she not once look my way, I had to say something in order for her to remember I was sitting and waiting on her! We go into a little office, where she begins to tell me I’ve been placed on the deferred/warned list and of course I asked her why! She tells me because of what happened on the 11th, days earlier… saying someone complained of me being rude… I’m sitting there shocked, wondering how was I being rude? Sneaky yes, rude No… I didn’t say anything out of line to anyone! I said I wasn’t being rude and she leaned forward from the desk she was sitting behind and said, while moving her head side to side, “ yeah you was, because I was there “! She didn’t even want to now why I did what I did…. Wether she was there or not, we both have different recollections on what happened and if she was there, like she say she was, then why wait 3 days to speak your peace, when you could have spoke to me on the day in question! But, that ain’t the end…

After our little talk, which left me puzzled, I presided to check in, stand in line, get process! As I’m being processed, the tech asked me if I was alright, I said No…. So frustrated, I needed to vent, so without going into details, I tell her what happened in the office with the supervisor! Didn’t mention supervisor’s name or threaten or get loud…. The supervisor was ease dropping!
May 18th- once again blocked from checking in at kiosk

Wait for supervisor!
I’m told I’ve been place on the deferred/warned list again…. But for what!
I asked, what for! I’m told for touching the card slots, then I say, I’ve already been talked to about this, so why are we still discussing it! I couldn’t get a logically answer from the supervisor, so I asked to speak with the manager!

She comes out and I asked her the same thing! What did I do to be place on the deferred/warned list again! Can’t get a straight answer from the manager… I’m getting irritated and she says, that’s right, you are getting a attitude! Just says that out the blue… Very unprofessional and uncalled for!

Once again, I asked why was I being placed on the deferred/warned list again! She says, because I continue to talk about it…

So now I’m being told I can’t talk about what I want, when I want, and who I want to talk with! That’s bullying, I’m being bullied by this one supervisor who don’t like me, because she mad I was talking about her!
I’m being harassed over something that happen over two weeks ago! This supervisor has decided to make this personal and is abusing her position as supervisor to harass me…
I have a right to free speech and she is trying to control and take that away from me! But, why? She don’t know me! I’ve been donating at this center for over a year or more now and I’ve never been talked to about my behavior or conduct…
Yes, I made a mistake about the card slot, but why is this taking on a new life, a life of stress, bullying and harassment, but not by my hands!
Btw the supervisor & the manager, they are acting like a couple of “Karen’s”! I’m sensing hate & wickedness come from them…
Like I said, I’ve never had to be talked to before, so why are the going to the extreme to harass me!

I mean, who does that?

Do they not know what they are doing to me is against the law! I can take them to court… and if they don’t stop, I will. TV station, podcasts, social media will get a kick out of this, but all I want is respect and to be treated with such! I have a scheduled appointment for tomorrow ,May 21st and I’m going to see if I’ve been blocked again. If I run into the same problem, then I’m just going to have my brother-in-law, who is a lawyer to handle this…. My sister is a cardiac nurse, head nurse in her unit! Very smart woman and she’s married to a very smart & successful man. He’s very good at what he does and I have no doubt I will get justice and a peace of mind! I’m only there 2 days out of the week and I don’t go there for petty drama, especially like the one being dished out towards me!
There is no reason for treating me this way, I’ve done no wrong! You can’t use your position to punish me, you can’t use your anger to punish me! But, that is what this one supervisor is doing and she has the manager signing on for this foolishness!

Are these 2 people racist, because the supervisor is giving me Karen vibes!
She has No Legit Reason for continuing to place me on the deferred/warned list… She’s allowing her personal feelings for me to interfere with my donating!
I haven’t been able to rest or think in peace, since she decided to ruin my experience while at the center!
I understand she may not like me and I’m okay with that, but she don’t have the right to control me! Don’t have the right to harass, bully, or distress me! If they don’t change how they are treating me, then I deal with them the legal way…. I have a case and the funny thing about it is, they are making it easy for me!

I was in the onalaska location today with the intention to donate as I do often, then I was pulled to the side to talk to a nurse. I thought okay, no big deal and then Lisa the nurse working that day came into the room and I just thought she'd tell me my protein was to low since that's happened before but to my surprise she forbid me from donating ever due to a nose piercing that I've had since 10/13. I do not wear my ear rings or nose ring very often due to having sensitive skin, but have worn it to donate before and never was told it was an issue. It wasn't on my physical so I do understand the concern one may have. Lisa just wasn't very nice about it. I donate pretty frequently and think all the staff are awesome but when I was faced with Lisa I could tell she must of been having a bad day or something because the tone ashe used with me was far from professional. I spoke with her supervisor who was there, she was nice but said pretty much my future as a donar was in the hands of Lisa who as I've expressed was not very friendly. So I was not pleased with how the situation was handled.I don't feel like I should be exempt from donating because of a piercing that I've had for quite some time. Lisa may need some further training on how to comminicate with people in confrontational situations. Other than this last visit all the staff that I've talked to have been super awesome and friendly and I enjoy talking to and will miss seeing due to the choice made by Lisa, unless there is anything that can be done. I will be calling corporate to speak with someone and writing a letter. I work in a business that I have to deal with people everyday that I may have to turn away for services so I know how situations like this should be handled and Lisa is the perfect example of how not to handel a confrontation with a client. I felt like she was judging me as well. Normally I come in before work nicely polished and today I had the day off came in some old clothes that I had worked out in, no make up and she made me feel like she was judging me like I was some low life uneducated person when in reality I am a very strong educated person and will make sure my voice is heard about how I was treated. I felt disrespect by her.

Review: THIS ORGANIZATION TREATS DONORS VERY UNFAIRLY. IF YOU HAVE PROBLEMS DONATING THEY BAN YOUR FOR LIFE. THEY DO NOT TALK TO THE PERSON TO FIND OUT IF THERE ARE THINGS THAT THEY MIGHT DO DIFFERENTLY. THEY HAVE A DOCTOR THAT REVIEWS THE INFORMATION WITHOUT EVEN MEETING THE PERSON AND TALKING TO THEM AND BANS THEM FROM DONATING PLASMA FOR LIFE. THEY SHOULD TALK TO THE PERSON AND FIND OUT WHAT MAY HAVE CAUSED THE ISSUES AND FIND SOME POSSIBLE CHANGES THAT THE PERSON COULD DO DIFFERENTLY AND SEE IF IT HELPS. THEY ADVISE TO DRINK PLENTY OF FLUIDS BUT THEY DO NOT GIVE YOU A SUGGESTION OF WHAT PLENTY IS. THEY HAVE A DOCTOR THAT MAKES A DESISION WITHOUT MEETING THE PERSON. I COULD UNDERSTAND IF THERE NURSES WOULD ALSO ADVISE A PERSON THAT MAYBE THEY SHOULD TRY DONATING LESS AND THAT IF YOU CONTINUALLY HAVE PROBLEMS WE WILL HAVE TO ASK YOU TO NO LONGER DONATE. THEY DON'T EVEN HAVE A DOCTOR ON STAFF THEY JUST HAVE SOMEONE THAT LOOKS AT PAPERWORK AND MAKES A DECISION. AT LEAST WITH A NORMAL DOCTOR HE SITS DOWN WITH YOU DISCUSSES CHANGES YOU COULD MAKE AND THEN RE-EVAULATES YOU. THIS PLACE JUST SAYS WELL 3 INCIDENTS IN 1 1/2 MONTHS AND YOUR ARE DONE FOR LIFE. THIS BANK FOR LIFE IS TOTALLY UNACCEPTABLE AND I WANT IT CHANGED TO MAYBE A 6 MONTH NO DONATION AND THEN TRY AGAIN. THEY MAKE A DESICION THAT THEY FEEL IS IN MY BEST INTEREST AND THEY DON'T KNOW ME. I ALSO COULD NOT DONATE FOR CLOSE TO 1 MONTH BECAUSE OF THEIR LIMITS ON TEMPERATURE, IF IT IS 1 OR 2 DEGREES LOW THEY SAY NOPE NOT TODAY. PEOPLE ALSO CAN HAVE WHAT IS CALLED WHITE COAT SYNDROME WHERE BLOOD PRESSURE IS HIGH AROUND MEDICAL STAFF YET AT HOME IT IS NORMAL. THEY ALSO BAN MILITARY PEOPLE STATING THAT THEY HAVE THE POTENTIAL FOR MAD COW DISEASE, BECAUSE THEY HAVE BAND MY FIANCE FOR LIFE AS WELL. THEY SHOULD THEN TEST A PERSONS PLASMA AND SEE IF THERE ARE POTENTIAL PROBLEMS OR HAVE A PERSONS PHYSICIAN ADVISE IF THERE IS A POTENTIAL FOR THIS. THEY NEED TO MAKE DECISIONS ON A ONE TO ONE BASIS WITH THE PERSON AND TREAT THEM FAIRLYDesired Settlement: THEY NEED TO RECONSIDER THEIR DECISION AND REMOVE THE RESTRICTION FOR LIFE FROM ME. I AM WILLING TO WAIT 6 MONTHS TO 1 YEAR BEFORE TRYING TO DONATE AGAIN, BECAUSE I WILL HAVE A BETTER UNDERSTANDING OF THEIR GUIDELINES. THEY ARE NOT CLEAR AND PRECISE WITH PEOPLE IN THE BEGINNING BUT THEY WILL TELL YOU ALL AFTER YOU HAVE BEEN BANNED FOR LIFE WHICH IS UNACCEPTABLE. I FEEL THAT I WAS NOT GIVE ALL FACTS AND I WAS NOT TREATED FAIRLY. I WANT OPPORTUNITY TO AGAIN TRY IN 6-12 MONTHS.

Business

Response:

While we understand it can be frustrating to be deferred from donating plasma, BioLife Plasma Services is licensed and regulated by the Food and Drug Administration (FDA) and must comply with strict regulations to ensure product quality and the safety of both donors and of patients receiving life-saving plasma products. In addition, we are obligated to follow industry policies with regard to donor deferrals.

Review: I have donated plasma at this center for over a year. On August 8th I was thinking about getting a dermal piercing on my face. I called Biolife before I went to ask if I would have a waiting period before I could donate again if I did get the piercing. The lady who I spoke to told me I would have to wait 1 month from the day I got the piercing. I did not get her name but she informed me to call back in a month to make a donation appointment because she would defer me out of the system for that time so I couldn't make my next appointment on line. She asked me if I needed her to count out the days for me and let me know when I could come back and I told her that I would just wait 4 weeks and call back to make my appointment. I informed her at that time that I would be going on that day to get the piercing because I could afford to wait to donate plasma for a month. I called Biolife on September 4th to make an appointment and at that time the nurse informed me that I will have to wait until December 3rd. She said their standard waiting period for a piercing is 120 days. I am EXTREMELY upset about this because I will now loose out on about $700 I would have received if I only had to wait the month to donate which is what I was told. I would have not gotten the piercing if I would have known I would have to wait 4 months as opposed to the 1 month that I was told. I count on this money as income and now with Christmas coming up, this will put a huge financial strain on me! I think that this company should compensate me for this huge mistake on their part!!Desired Settlement: There is nothing I can do now about it since I already got the piercing but I think that the person who gave me the wrong information needs to be informed as this mistake is going to put a HUGE financial strain on me for the next 3 months!! I have been a loyal diner for over a year and I honestly think that Biolife should compensate me somehow for this huge mistake!!! I have been crying since I got of of the phone with the nurse today!!!

Business

Response:

Thank you for your recent concern that was brought forward to the Revdex.com. We sincerely apologize if there was a misunderstanding regarding the deferral for the piercing you called and reported on 8-9-13. This deferral period is for the safety of you, as our valued donor, and for the safety of recipients of lifesaving therapies manufactured from plasma donations.