Biological and Popular Culture Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
I would like to say once the problem was presented to the co founder of the company it was resolved fairly and quickly But the initial employee was unprofessional all around They did not respond professionally or in a timely manor But I do appreciate how it was handled in the end It's just unfortunate that it takes such length to get it handled professionally
Regards,
*** ***

Hello,We have experienced a very busy holiday season and are addressing high volumes of emails and phone calls. We have responded to this customer several times and advised her that we will refund her payment upon return of the product to BioPop.Feel free to reach me directly to discuss.
Below is the email sent to the customer.Hello ***,
I'm sorry that you are experiencing problems with the
dinoflagellates lighting up. I am happy to refund your purchase
per our warranty
Please return the product to:
*** * *** *** ***
*** *** ***
*** *** *** *** *
*** *** ***
Once we receive your return, we will process your refund
Cordially,
***Cordially,
***
*** ***
Chief Executive Officer
Biological & Popular Culture, Inc
*** *** *** *** *
*** *** ***
* ** ***
* ** ***
* ** ***
* ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
 I would like to say once the problem was presented to the co founder of the company it was resolved fairly and quickly.  But the initial employee was unprofessional all around.  They did not respond professionally or in a timely manor.   But I do appreciate how it was handled in the end.  It's just unfortunate that it takes such length to get it handled professionally.   Regards,
[redacted]

Hello,We have experienced a very busy holiday season and are addressing high volumes of emails and phone calls.  We have responded to this customer several times and advised her that we will refund her payment upon return of the product to BioPop.Feel free to reach me directly...

to discuss.  Below is the email sent to the customer.
Hello [redacted],

I'm sorry that you are experiencing problems with the
dinoflagellates lighting up.  I am happy to refund your purchase
per our warranty.

Please return the product to:
[redacted]

Once we receive your return, we will process your refund.

Cordially,

[redacted]
Cordially,
[redacted]
Chief Executive Officer
Biological & Popular Culture, Inc.
[redacted]