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BioWorld Reviews (1)

I ordered something from this company and there was a mix up with the item that was shipped to meThat is completely understandable, because mistakes happenWhen I called the company to see what the next step was, I was directed to ship the product I received (wrong product) back to the business using their FedEX account at next day air (for arrival on Tuesday)The representative then said that she would be sending me my product as soon as possibledays later and I still hadn't received the productI called the company and they ASSURED me that they had sent the item on Tuesday only to later tell me "it must have been left off the truck on accident." Again, another mistake but instead of trying to next day air my shipment, they say they will send the item on Friday for Tuesday DeliveryThat, to me, is already unacceptable because now my project has been delayed by week because of their mistakes, and instead of trying to solve the problem immediately, they took the cheaper routeSo, I call on Monday (the next week) to obtain the tracking number only to find out that the shipment was not scheduled for a two day or even three day delivery, and will not arrive until ThursdayThis means instead of even going with a cheaper day shipment (cheaper than next day), they went with the cheapest shipment (week) to save a few bucksThis means that my project (for the company I work for) has been delayed by almost weeks because of their mistakes and the fact that they chose not to fix the problem as soon as possible with Next Day ShipmentI was then able to find a similar product on Monday with Tuesday delivery but that was at extra cost to meAgain, I understand that mistakes happen, but when they do, the company should try every thing possible to correct the mistake as soon as possible

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Address: 4150 Tuller Rd Ste 228, Dublin, Ohio, United States, 43017-5014

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