Bipolar Support Strategies, LLC

Hi, Sincerest apologies for the slight delay in response.I was hoping to hear back from the customer before I responded and unfortunately this went over the weekend.I've attached an explanation of the situation in the " [redacted] " PDF, with the other attachments being supportive documents.Please note that her subscription was canceled 12-9-(and processed refunds for the last months of the subscription), and I've sent her an email notifying her but unfortunately she hasn't responded yet, and we're unable to make calls to CanadaKind regards,MariaCustomer Support Team [redacted]

Hi, Sincerest apologies for the slight delay in response.I was hoping to hear back from the customer before I responded and unfortunately this went over the weekend.I've attached an explanation of the situation in the "[redacted]" PDF, with the other attachments being supportive...

documents.Please note that her subscription was canceled 12-9-2016 (and processed refunds for the last 2 months of the subscription), and I've sent her an email notifying her but unfortunately she hasn't responded yet, and we're unable to make calls to Canada. Kind regards,MariaCustomer Support Team[redacted]

Complaint: [redacted]
I am rejecting this response because:The business claims having sent an email Dec.14/16 to: [redacted]This email has not been received, as of Dec.19/2016 and based on past history of the business, it was probably never sent.
Regards,
[redacted]