Birch Bay Aromatics

[redacted] Revdex.com [redacted] ***REF: ID [redacted] Birch Bay AromaticsFragrances from the Ancient Past [redacted] This customer has already filed the same complaint with PayPalPaypal ruled in our favourbecause we were able to prove that the customer , [redacted] , opened the packageto take the free gifts, resealed it and mailed it backThis is considered breaking the law fromthe point of view of USPSIt was USPS who brought to our attention that the package hadbeen tampered before being returned.-Please see all included exhibits with a blue descriptive stickerThese were all submitted toPaypalThey include a summary letter of the events, photographs of the package which wewere asked to open infront of mail carrier to assess the status of the package contents.-Please find a copy of the response from Paypal(green sticker)-Please find copy of canceled check to USPS, $to cover the penalty incurred by [redacted] for opening a package and resealing it (blue sticker).Summary6/ [redacted] placed an order after hours6/Order Shipped6/Order deliveredI will repeat here the contents of the summary report that was requested by Paypal for thesame complaint by [redacted] :Comments on the Return of a Package by [redacted] : 7/8/Normally we have no problem refunding a customer 100% for an order that is returnedIn this situation, we issued a partial refund of only $for the following reason:-We were contacted by the Post Master that they suspected that the package hadbeen opened and resealed before returning to usThere is a penalty for tampering withmail: the rules are that if a customer does not want a package they can return itINTACTAs soon as it is opened, then the customer must pay a new shipping fee($6.45) + penaltyThe Post Office frowns upon packages that are opened just toremove any free product that comes withinThe Post Master said that this happensoften, and they are trained to spot it- just by tell-tale signs on the package- to knowthat it has been tampered with before returning it, and they could tell this package bythe open 'flaps' on the right and left side of the seal that the package had been openedvery carefully and resealed .3.The mailperson asked me to open the package infront of them and check thecontentsThe package was sealed with pieces of scotch tape, and the originalUSPS white sealing strip was still partly thereAll the product that [redacted] hadordered was intact, but the fragrance samples were all goneAs a practice, we always send free samples of new fragrances, and we write a littlenote on the outside of the package (please see photo of package)We are happy for [redacted] to keep her free samples, no problem.5.We were asked to pay for the shipping charge that [redacted] should have paidfor a new USPS Flat Rate envelope : $+ $penaltyIn Summary: [redacted] paid usLess PenaltyLess Shipping ChargeBalance to refund [redacted] $46.14-$25.00-$ 6.45$14.69We rounded up the$$ amount and refunded her $to her Paypal account on6/7/ATIACHMENTS:a) photocopy of check # [redacted] **, to USPS, with a note referencing [redacted] 's originaltracking number, paid in the amount of $+ $= $This check hascleared the bank and is attachedb) a copy of the email that we sent to [redacted] on July 61h, explaining why shewas to be refunded only $15.00c) c) photos of the returned USPS Flat Rate envelope, showing the bits of scotchtape used to reseal itThe red arrows appearing on the envelope were put there bysomeone at the post office, before we received it.8.We believe that $is a fair and proper repayment, what we paid on [redacted] 'sbehalf what was required by law [redacted] does not have a choice in paying thepenalty to the USPS.Thank youMuna H***Birch Bay Aromatics [redacted] Birch Bay, WA 98230on 7/we received an email from Paypal saying that the matter has been resolved in ourfavor.Please let us know if there is anything else you need to close this matter.Respectfully ~MH***Birch Bay AromaticsBirch Bay, WA [redacted] ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

*** ***Revdex.com*** *** *** ** ***REF: ID ***Birch Bay AromaticsFragrances from the Ancient Past***This customer has already filed the same complaint with PayPalPaypal ruled in our favourbecause we were able to prove that the customer , *** ***, opened the packageto take the free gifts, resealed it and mailed it backThis is considered breaking the law fromthe point of view of USPSIt was USPS who brought to our attention that the package hadbeen tampered before being returned.-Please see all included exhibits with a blue descriptive stickerThese were all submitted toPaypalThey include a summary letter of the events, photographs of the package which wewere asked to open infront of mail carrier to assess the status of the package contents.-Please find a copy of the response from Paypal(green sticker)-Please find copy of canceled check to USPS, $to cover the penalty incurred by*** *** for opening a package and resealing it (blue sticker).Summary6/*** placed an order after hours6/Order Shipped6/Order deliveredI will repeat here the contents of the summary report that was requested by Paypal for thesame complaint by *** ***:Comments on the Return of a Package by *** ***: 7/8/Normally we have no problem refunding a customer 100% for an order that is returnedIn this situation, we issued a partial refund of only $for the following reason:-We were contacted by the Post Master that they suspected that the package hadbeen opened and resealed before returning to usThere is a penalty for tampering withmail: the rules are that if a customer does not want a package they can return itINTACTAs soon as it is opened, then the customer must pay a new shipping fee($6.45) + penaltyThe Post Office frowns upon packages that are opened just toremove any free product that comes withinThe Post Master said that this happensoften, and they are trained to spot it- just by tell-tale signs on the package- to knowthat it has been tampered with before returning it, and they could tell this package bythe open 'flaps' on the right and left side of the seal that the package had been openedvery carefully and resealed .3.The mailperson asked me to open the package infront of them and check thecontentsThe package was sealed with pieces of scotch tape, and the originalUSPS white sealing strip was still partly thereAll the product that *** hadordered was intact, but the fragrance samples were all goneAs a practice, we always send free samples of new fragrances, and we write a littlenote on the outside of the package (please see photo of package)We are happy for*** to keep her free samples, no problem.5.We were asked to pay for the shipping charge that *** should have paidfor a new USPS Flat Rate envelope : $+ $penaltyIn Summary: *** paid usLess PenaltyLess Shipping ChargeBalance to refund ***$46.14-$25.00-$ 6.45$14.69We rounded up the$$ amount and refunded her $to her Paypal account on6/7/ATIACHMENTS:a) photocopy of check #** **, to USPS, with a note referencing ***'s originaltracking number, paid in the amount of $+ $= $This check hascleared the bank and is attachedb) a copy of the email that we sent to *** on July 61h, explaining why shewas to be refunded only $15.00c) c) photos of the returned USPS Flat Rate envelope, showing the bits of scotchtape used to reseal itThe red arrows appearing on the envelope were put there bysomeone at the post office, before we received it.8.We believe that $is a fair and proper repayment, what we paid on ***'sbehalf what was required by law*** does not have a choice in paying thepenalty to the USPS.Thank youMuna H***Birch Bay Aromatics** ** *** *** Birch Bay, WA 98230on 7/we received an email from Paypal saying that the matter has been resolved in ourfavor.Please let us know if there is anything else you need to close this matter.Respectfully ~MH***Birch Bay AromaticsBirch Bay, WA 98230***
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Case ***
Please be advised that we received your letter on 7/11/
We responded by mail, as you askedPackage with all the attachment documents was mailed to you on 7/14/2016, via USPS
Tracking number *** *** *** *** *** *** You should receive the package by Monday
Thank
you
Mine' H***
Birch Bay Aromatics

Case ***
Please be advised that we received your letter on 7/11/
We responded by mail, as you askedPackage with all the attachment documents was mailed to you on 7/14/2016, via USPS
Tracking number *** *** *** *** *** *** You should receive the package by Monday
Thank
you
Mine' H***
Birch Bay Aromatics

[redacted]Revdex.com[redacted]REF: ID [redacted]Birch Bay AromaticsFragrances from the Ancient Past[redacted]This customer has already filed the same complaint with PayPal. Paypal ruled in our favourbecause we were able to prove that the customer , [redacted], opened the packageto take the free gifts, resealed it and mailed it back. This is considered breaking the law fromthe point of view of USPS. It was USPS who brought to our attention that the package hadbeen tampered before being returned.-Please see all included exhibits with a blue descriptive sticker. These were all submitted toPaypal. They include a summary letter of the events, photographs of the package which wewere asked to open infront of mail carrier to assess the status of the package contents.-Please find a copy of the response from Paypal. (green sticker)-Please find copy of canceled check to USPS, $31.45 to cover the penalty incurred by[redacted] for opening a package and resealing it (blue sticker).Summary6/6 [redacted] placed an order after hours6/1 0 Order Shipped6/13 Order deliveredI will repeat here the contents of the summary report that was requested by Paypal for thesame complaint by [redacted]:Comments on the Return of a Package by [redacted]: 7/8/20161. Normally we have no problem refunding a customer 100% for an order that is returned.2. In this situation, we issued a partial refund of only $15.00 for the following reason:-We were contacted by the Post Master that they suspected that the package hadbeen opened and resealed before returning to us. There is a penalty for tampering withmail: the rules are that if a customer does not want a package they can return itINTACT. As soon as it is opened, then the customer must pay a new shipping fee($6.45) + penalty. The Post Office frowns upon packages that are opened just toremove any free product that comes within. The Post Master said that this happensoften, and they are trained to spot it- just by tell-tale signs on the package- to knowthat it has been tampered with before returning it, and they could tell this package bythe open 'flaps' on the right and left side of the seal that the package had been openedvery carefully and resealed .3.The mailperson asked me to open the package infront of them and check thecontents. The package was sealed with 4 pieces of scotch tape, and the originalUSPS white sealing strip was still partly there. All the product that [redacted] hadordered was intact, but the fragrance samples were all gone.4. As a practice, we always send free samples of new fragrances, and we write a littlenote on the outside of the package (please see photo of package). We are happy for[redacted] to keep her free samples, no problem.5.We were asked to pay for the normal shipping charge that [redacted] should have paidfor a new USPS Flat Rate envelope : $6.45 + $25.00 penalty.6. In Summary: [redacted] paid usLess PenaltyLess Shipping ChargeBalance to refund [redacted]$46.14-$25.00-$ 6.45$14.69We rounded up the$$ amount and refunded her $15.00 to her Paypal account on6/7/2016.8. 8. ATIACHMENTS:9. a) photocopy of check #[redacted], to USPS, with a note referencing [redacted]'s originaltracking number, paid in the amount of $25.00 + $6.45 = $31.45 . This check hascleared the bank and is attached.10. b) a copy of the email that we sent to [redacted] on July 61h, 2016 explaining why shewas to be refunded only $15.00c) c) photos of the returned USPS Flat Rate envelope, showing the 4 bits of scotchtape used to reseal it. The red arrows appearing on the envelope were put there bysomeone at the post office, before we received it.8.We believe that $15.00 is a fair and proper repayment, what we paid on [redacted]'sbehalf what was required by law. [redacted] does not have a choice in paying thepenalty to the USPS.Thank youMuna H[redacted]Birch Bay Aromatics[redacted] Birch Bay, WA 98230on 7/10 we received an email from Paypal saying that the matter has been resolved in ourfavor.Please let us know if there is anything else you need to close this matter.Respectfully ~M. H[redacted]Birch Bay AromaticsBirch Bay, WA 98230[redacted]
 
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]