Birchwood Services

Initial Business Response / [redacted] (1000, 5, 2015/06/19) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @gmail.com Mrs [redacted] was completely informed about her choices as well as her husband who was present at time of serviceshe authorized a job that was a year later and since then we changed our machineher husband was informed on day of stump completion that we can not fit the stumper through fenceI went out of my way for them bit unfortunately the crew when the went out there told me it won't fitI talk you the husband who was VERY understanding and explained the situationI gave him the option for them to remove fence and then we will be able to take stump out or I can deduct for the stump price and they can obtain a company with a smaller machineI told him payment for the removal portion ONLY will be due and then we will worry about the balancehe told me his wife only gave him a check for the full balance and had no other checkI told him I can refund the difference when I get the check laterhe told me to deposit the check and he'll let me know when he takes apart fenceI told him "are you sure because it will take a bit now to remove fence as I am busy with all the rain reschedules"he had no problemMrs [redacted] on the other hand when she came home was NOT accepting it or not understandingit was going to be under her terms onlyI clearly told her payment of the removal portion ONLY is due immediately the stump is dealt with OR she can deduct to have another tree company can help hershe will not cooperateher mentioning harassment is as I have a call logI will not pay for her removal of a fenceshe also wrote a check for balance to the wrong name that I can't depositThis was an unforseen thing with her fence and stumper and I gave her choices that she won't accept Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/07/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have hired an attorney to handle this process going forwardThank you

Good job by the crew from birchwood services.Price was good,very professional job,good clean up.Thank you guys.Job done6/17/2016.Wheeling,il Tree looks great

Birchwood Services called [redacted], the local power company, upon being notified when this situation began. Birchwood Services then hired a professional, licensed electrician -- [redacted] of A&M Electric ([redacted]) -- to repair the affected homeowner's damage immediately. The electrician was...

on the job hours later, and repaired the damage that same evening. Birchwood Services called [redacted] again -- per [redacted]'s instructions, as soon as repairs were complete -- to have power restored to the affected home.During repairs, the professional, licensed electrician had access to electricity from the homeowner's neighbor, which was utilized in making those repairs. Also during repairs, the affected homeowner apparently accessed the neighbor's electricity for the affected home, via a cord plugged into the neighbor's power outlet.In response to our customer's request, we have sent a copy of our current insurance to the homeowner, and have done everything possible to correct any problems the homeowner actually has. The homeowner was very happy with the tree work itself. As a returning customer of ours, we wish to do future work for the homeowner.

Great job!
Birchwood Services were professional and reasonably priced.
I highly recommend them to anyone who needs a tree trimmed or removed.

Birchwood did an excellent job removing a dead ash, a Bartlett pear and cleaning up a couple of maples and a crabapple for us at a very reasonable price. The crew was fast, respectful of surrounding plantings and efficient. We will use their services again and highly recommend them.

Initial Business Response /* (1000, 5, 2015/06/19) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@gmail.com
Mrs. [redacted] was completely informed about her choices as well as her husband who was present at time of service. she authorized a job...

that was a year later and since then we changed our machine. her husband was informed on day of stump completion that we can not fit the stumper through fence. I went out of my way for them bit unfortunately the crew when the went out there told me it won't fit. I talk you the husband who was VERY understanding and explained the situation. I gave him the option for them to remove fence and then we will be able to take stump out or I can deduct 75.00 for the stump price and they can obtain a company with a smaller machine. I told him payment for the removal portion ONLY will be due and then we will worry about the balance. he told me his wife only gave him a check for the full balance and had no other check. I told him I can refund the difference when I get the check later. he told me to deposit the check and he'll let me know when he takes apart fence. I told him "are you sure because it will take a bit now to remove fence as I am busy with all the rain reschedules". he had no problem. Mrs [redacted] on the other hand when she came home was NOT accepting it or not understanding. it was going to be under her terms only. I clearly told her payment of the removal portion ONLY is due immediately the stump is dealt with OR she can deduct 100.00 to have another tree company can help her. she will not cooperate. her mentioning harassment is false as I have a call log. I will not pay for her removal of a fence. she also wrote a check for balance to the wrong name that I can't deposit. This was an unforseen thing with her fence and stumper and I gave her 2 choices that she won't accept.
Initial Consumer Rebuttal /* (3000, 10, 2015/07/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have hired an attorney to handle this process going forward. Thank you.

Initial Business Response /* (1000, 5, 2015/06/19) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@gmail.com
Mrs. [redacted] was completely informed about her choices as well as her husband who was present at time of service. she authorized...

a job that was a year later and since then we changed our machine. her husband was informed on day of stump completion that we can not fit the stumper through fence. I went out of my way for them bit unfortunately the crew when the went out there told me it won't fit. I talk you the husband who was VERY understanding and explained the situation. I gave him the option for them to remove fence and then we will be able to take stump out or I can deduct 75.00 for the stump price and they can obtain a company with a smaller machine. I told him payment for the removal portion ONLY will be due and then we will worry about the balance. he told me his wife only gave him a check for the full balance and had no other check. I told him I can refund the difference when I get the check later. he told me to deposit the check and he'll let me know when he takes apart fence. I told him "are you sure because it will take a bit now to remove fence as I am busy with all the rain reschedules". he had no problem. Mrs [redacted] on the other hand when she came home was NOT accepting it or not understanding. it was going to be under her terms only. I clearly told her payment of the removal portion ONLY is due immediately the stump is dealt with OR she can deduct 100.00 to have another tree company can help her. she will not cooperate. her mentioning harassment is false as I have a call log. I will not pay for her removal of a fence. she also wrote a check for balance to the wrong name that I can't deposit. This was an unforseen thing with her fence and stumper and I gave her 2 choices that she won't accept.
Initial Consumer Rebuttal /* (3000, 10, 2015/07/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have hired an attorney to handle this process going forward. Thank you.