Bird Creek Roofing

My name is [redacted] , and I am happy to serve Texas Homeowners as the Founder and Head Coach at Birdcreek RoofingI take our year Workmanship Warranty very seriouslyIf we make a mistake, we take care of it.Every time.GuaranteedOn the other hand, we simply cannot run around repairing issues that we did not causeSo the simple truth is this: *If we caused the problem, we take care of it*If we didn't cause the problem, we don'tIn regards to the potential warranty issue in question here, there were a number of experts involved trying to access how the damage was causedIt took a long time and unfortunately for everyone involved, there is still no consensus among experts of the root cause of the problemThere is a sad reality in our business and it is this: there are many homeowners looking to take advantage of contractors and service professionals These homeowners invite contractors into their homes, and as soon as they see an opportunity to make easy money, they go after the contractor with threats to take legal actionIn almost all of these cases, there is a long history of "lawsuits" and a history of "contractors that did us wrong" in these peoples livesIn my opinion, it is a sad way to make money, and hurts many people in my professionAs a company we have been pretty fortunateWe serve about 600-Texas Homeowners per year, and we usually only run into one of these types of situations about once a yearIn order to protect myself and my company, I have insurance policies and attorneys in place to address these types of incidentsAs to this particular homeowner and situation, I cannot comment on it as this has been turned over to our attorneys and our insurance company to deal withI can only say that I wish this homeowner nothing but the bestI can tell anybody reading this that if we have ever been at fault, we have taken care of it100% of the time If you are reading this as a way to research my company, please give me a callMy personal cell phone # is ***-***-***9, and I would be happy to answer any questions you may have [redacted] Founder and Head CoachBirdcreek Roofing

My name is *** ***, and I am happy to serve Texas Homeowners as the Founder and Head Coach at Birdcreek Roofing. I take our year Workmanship Warranty very seriously. If we make a mistake, we take care of it.Every time.Guaranteed. On the other hand, we simply cannot run around repairing issues that we did not cause. So the simple truth is this: *If we caused the problem, we take care of it. *If we didn't cause the problem, we don't. In regards to the potential warranty issue in question here, there were a number of experts involved trying to access how the damage was causedIt took a long time and unfortunately for everyone involved, there is still no consensus among experts of the root cause of the problem. There is a sad reality in our business and it is this: there are many homeowners looking to take advantage of contractors and service professionals. These homeowners invite contractors into their homes, and as soon as they see an opportunity to make easy money, they go after the contractor with threats to take legal action. In almost all of these cases, there is a long history of "lawsuits" and a history of "contractors that did us wrong" in these peoples lives. In my opinion, it is a sad way to make money, and hurts many people in my profession. As a company we have been pretty fortunateWe serve about 600-Texas Homeowners per year, and we usually only run into one of these types of situations about once a year. In order to protect myself and my company, I have insurance policies and attorneys in place to address these types of incidents. As to this particular homeowner and situation, I cannot comment on it as this has been turned over to our attorneys and our insurance company to deal with. I can only say that I wish this homeowner nothing but the best. I can tell anybody reading this that if we have ever been at fault, we have taken care of it100% of the time. If you are reading this as a way to research my company, please give me a call. My personal cell phone # is ***-***-***9, and I would be happy to answer any questions you may have. *** ***Founder and Head CoachBirdcreek Roofing

My name is *** ***, and I am happy to serve Texas Homeowners as the Founder and Head Coach at Birdcreek Roofing. I take our year Workmanship Warranty very seriously. If we make a mistake, we take care of it.Every time.Guaranteed. On the other hand, we simply cannot run around
repairing issues that we did not cause. So the simple truth is this: *If we caused the problem, we take care of it. *If we didn't cause the problem, we don't. In regards to the potential warranty issue in question here, there were a number of experts involved trying to access how the damage was causedIt took a long time and unfortunately for everyone involved, there is still no consensus among experts of the root cause of the problem. There is a sad reality in our business and it is this: there are many homeowners looking to take advantage of contractors and service professionals. These homeowners invite contractors into their homes, and as soon as they see an opportunity to make easy money, they go after the contractor with threats to take legal action. In almost all of these cases, there is a long history of "lawsuits" and a history of "contractors that did us wrong" in these peoples lives. In my opinion, it is a sad way to make money, and hurts many people in my profession. As a company we have been pretty fortunateWe serve about 600-Texas Homeowners per year, and we usually only run into one of these types of situations about once a year. In order to protect myself and my company, I have insurance policies and attorneys in place to address these types of incidents. As to this particular homeowner and situation, I cannot comment on it as this has been turned over to our attorneys and our insurance company to deal with. I can only say that I wish this homeowner nothing but the best. I can tell anybody reading this that if we have ever been at fault, we have taken care of it100% of the time. If you are reading this as a way to research my company, please give me a call. My personal cell phone # is ***-***-***9, and I would be happy to answer any questions you may have. *** ***Founder and Head CoachBirdcreek Roofing

Complaint: [redacted]
I am rejecting this response because:To date Bird Creek Roofing has done nothing to fix the damage on my roof and interior of my house.  It took them  6 weeks to respond to my complaint  with Revdex.com.That speaks volumes about the way the conduct their business.They display the same behavior to my home owners insurance company. The water damage to my house was  investigated by my homeowners insurance, who hired a structural engineer to assess the cause of the problem. Based on the evidence found,  it was determined that the damage was caused by the flashing around my chimney. Bird Creek Roofing broke the seal of the old flashing when they installed my new roof. They never installed new flashing and rain water continues to enter my house, causing substantial water damage to the interior of my house.Therefore my homeowners insurance filed a subrogation claim against Bird Creek Roofing. My roof is still under warranty.  This issue has been going on for over 18 months. Twice I had to rip out walls and fire places to repair the water/mold damage.Since this claim is ongoing my house has been gutted for months to preserve evidence for the insurance adjuster and structural engineer. I have contacted [redacted] to find out when they are repairing the roof based on the existing warranty. He responded that he is not allowed to talk to me, nor come near my house as advised by his lawyer. To claim I am out there to make a profit out of the situation is an insult and a lie. Bird Creek Roofing benefited from me as I recommended them to neighbors and they were able to conduct additional business  in our street, caused by the 2015 hail storm. My roof did not leak before Bird Creek Roofing replaced it. There have not been any insurance claims on the roof regarding water damage, prior to the new roof being installed. I do not recommend Bird Creek Roofing. Their main concern is profit and not their customers. [redacted] the Houston Manager failed to address this problem with owner [redacted] for 18 months. My insurance company would have not filed a subrogation claim if they didn't have the evidence for it.      
Regards,
[redacted]