Bird Hut Inc

This customer is leaving out quite a bit of the interaction between her and my employeeThe customers claim that my employee was rude and just said "birds die" is completely untrueThe customer was asked several questions such as; do you cook with Teflon coated cookware, was the bird located
above a heating or cooling vent, etc. These questions are designed to help us and the customer try to figure out what might have happened to her birdShe did bring the bird in for us to look at and was informed that we can't tell what an animal died from by just looking at its body and a necropsy by a qualified Avian vet is the only way to know for sure what killed itIf a necropsy proves we sold a sick bird we would gladly replace itI must mention here that the other Budgies we have are all healthy and doing fine This customer also fails to mention that the bird was bought for and was cared for by one of her young childrenI don't know how closely she watched to make sure the bird was getting fed, watered, and handled properly but I do know with young ones that is a must. We get numerous referrals from *** because their employees admit they don't know a lot about birdsSome of their employees even shop at our storeTo say *** says we're giving wrong information about birds without specifics means very little and sounds a little spiteful. This customer did not ask for a replacement, did not ask for a refund, & did not ask what our policies for such wereHer main concern seemed to be what she was going to tell her child about the bird passingAfter being asked a few questions she abruptly left our store We love our birds and take pride in selling healthy animalsWe do not normally guarantee small birds for weeks as there are a lot of things that can happen in a home in that amount of time but I would meet this customer halfway and offer her a $store credit re