Complaint: ***
I am rejecting this response because:Deception is the key in these discussions. In our communications by email and in person at the dealership these incentives were not discussed until the final paperwork was presented to me. This is wrong. Knowledgeable businesses should adhere to an honest and forthright approach to sale a product. When verification of pricing the base price was discussed. I will not purchase a vehicle from Bird Kultgen for these reasons.I think the Revdex.com and the public need to be made aware of these deceptive practices. Getting the buyer in the door and then explaining the rules The sales team could have done a better job of explaining the process as I stated this was my first time buying a new vehicle
Regards,
*** ***
Complaint: ***
I am rejecting this response because:In email confirmation and verification with Venessa the sales price was given. There were no clarifications to this price. I even sent an email addressing additional items to consider of zero interest and Veteran's discount with no mention of price clarification. Upon meeting Venessa and Kirk there was no mention that the price was contingent upon qualifications. My credit rating is above so I know I qualify and Kirk and I discussed a larger down payment, but still no qualifications on the sales price. As a business professional of years I had finally decided to buy new. My son just bought a new Ford in WV. So I decided to do research and finally decided to buy my first new vehicle. It was and continues to be a real disappointment. To have a product that you don't know the price and can't explain the incentives. When people can't do there job my Dad use to say that they were like "*** and the First Reader". I want to ask a simple question of what you want for the price and negotiate from there. Items of prenegotiation are unfair and unethical. If you are going to offer incentives then state the price and possible savings up front on the customer's verification of price
Regards,
*** ***
We will honor the price posted on our website of $32935 assuming the customer qualifies for all of the rebates. Two are straightforward Ford rebates, one requires financing with Ford Motor Credit Company and one requires a qualifying trade in. These rebates and qualifications were and...
are listed on our website. Our people made an error in posting the MSRP of the vehicle and the price is shown in relation to the discounts from MSRP. A copy of the window sticker showing the correct MSRP was and is available on our website but apparently it was not accessed which would have shown the discrepancy. We have emailed the customer with this information. In addition we emailed him the explanation of our mistake and a copy of the window sticker on Friday. There was no intent to deceive but simply an error in posting a price that no one noticed. Please be aware that we also noted that the current rebates are valid through the end of April and also that the vehicle is available for sale to others until the customer informs us of his intention to purchase it, if that is what he decides.
I hope all of the three attachments come through on your system. This first labeled R992.html is the description of the vehicle and the available incentives from our website. This is what was posted with the exception of having the MSRP corrected to match the window sticker. This was what was posted incorrectly. The second attachment labeled Window Sticker R992.pdf is the window sticker as it appears on the website with the other information. The third attachment is the response we sent to the customer on April 20 in response to his email to us, prior to receiving the original complaint from the Revdex.com. I believe they outline what incentives are available and what is required to receive those incentives. In the event those will not open, as some of the formats are not listed as the file types I can print them out and mail them to you.
Complaint: ***
I am rejecting this response because:Deception is the key in these discussions. In our communications by email and in person at the dealership these incentives were not discussed until the final paperwork was presented to me. This is wrong. Knowledgeable businesses should adhere to an honest and forthright approach to sale a product. When verification of pricing the base price was discussed. I will not purchase a vehicle from Bird Kultgen for these reasons.I think the Revdex.com and the public need to be made aware of these deceptive practices. Getting the buyer in the door and then explaining the rules The sales team could have done a better job of explaining the process as I stated this was my first time buying a new vehicle
Regards,
*** ***
Complaint: ***
I am rejecting this response because:In email confirmation and verification with Venessa the sales price was given. There were no clarifications to this price. I even sent an email addressing additional items to consider of zero interest and Veteran's discount with no mention of price clarification. Upon meeting Venessa and Kirk there was no mention that the price was contingent upon qualifications. My credit rating is above so I know I qualify and Kirk and I discussed a larger down payment, but still no qualifications on the sales price. As a business professional of years I had finally decided to buy new. My son just bought a new Ford in WV. So I decided to do research and finally decided to buy my first new vehicle. It was and continues to be a real disappointment. To have a product that you don't know the price and can't explain the incentives. When people can't do there job my Dad use to say that they were like "*** and the First Reader". I want to ask a simple question of what you want for the price and negotiate from there. Items of prenegotiation are unfair and unethical. If you are going to offer incentives then state the price and possible savings up front on the customer's verification of price
Regards,
*** ***
We will honor the price posted on our website of $32935 assuming the customer qualifies for all of the rebates. Two are straightforward Ford rebates, one requires financing with Ford Motor Credit Company and one requires a qualifying trade in. These rebates and qualifications were and...
are listed on our website. Our people made an error in posting the MSRP of the vehicle and the price is shown in relation to the discounts from MSRP. A copy of the window sticker showing the correct MSRP was and is available on our website but apparently it was not accessed which would have shown the discrepancy. We have emailed the customer with this information. In addition we emailed him the explanation of our mistake and a copy of the window sticker on Friday. There was no intent to deceive but simply an error in posting a price that no one noticed. Please be aware that we also noted that the current rebates are valid through the end of April and also that the vehicle is available for sale to others until the customer informs us of his intention to purchase it, if that is what he decides.
I hope all of the three attachments come through on your system. This first labeled R992.html is the description of the vehicle and the available incentives from our website. This is what was posted with the exception of having the MSRP corrected to match the window sticker. This was what was posted incorrectly. The second attachment labeled Window Sticker R992.pdf is the window sticker as it appears on the website with the other information. The third attachment is the response we sent to the customer on April 20 in response to his email to us, prior to receiving the original complaint from the Revdex.com. I believe they outline what incentives are available and what is required to receive those incentives. In the event those will not open, as some of the formats are not listed as the file types I can print them out and mail them to you.