April 3, Revdex.com Arizona Dispute Resolution Department North 12th Street Phoenix, AZ RE: MrWilliam P [redacted] - Complaint ID# [redacted] Dispute Resolution, CCBill, LLC is the third party payment processor for thousands of different websites and services around the world On April 1, 2017, MrP [redacted] attempted to make a purchase to a website that we process billing forOur record shows that there were two transactions that were declined by his bankHe contacted us to confirm that his bank has denied the charges and attached a screen shot that shows six charges in a processing stateMrP [redacted] has stated that he only tried to process the transaction once but our record shows that there was one attempt on 2017-04- [redacted] and another attempt seconds later on 2017-04- [redacted] Since these transactions are very close together, it’s a possibility that the “complete purchase” button was submitted multiple times and has caused the other pending charges on his account We have ran a search in our active look up and do not see any active purchases so all of the pending hold will drop offThese pending holds normally drop off within 3-business days If the pending holds have not yet dropped, we can have MrP [redacted] respond back to us with his bank’s fax numberWe will then be able to fax his bank a request to release the preauthorization hold in an effort to expedite the process Regards, Joe S [redacted] Consumer Support Supervisor CCBill.com, LLC E-Mail: [redacted] Phone: [redacted] ***
June 3, Revdex.com ArizonaDispute Resolution DepartmentAttn: LyndseyM ullensNorth 12th StreetPhoenix, AZ RE: [redacted] - Complaint ID# [redacted] Dear MsMullens, CCBill, LLC is the third party payment processor for thousands of different websites and services around the world, including the subscription that Ms [redacted] signed up for to the [redacted] I have reviewed this website, and while it’s not affiliated or endorsed by the state of ***, it also doesn’t claim to be In multiple locations, it does state clearlythis fact and that the services it provides are purely informational innature It also links to the [redacted] in multiple locations for customers that would prefer to go directly to the state services So in this vein, I do not believe that this site misrepresented themselves as something they were not I do, however, know that we have received similar complaints about their download not working properly This issue, while technical in nature, is still a substantial inconvenience to customers and I can certainly understand the frustration I can also understand the frustration of sending an email and not getting a response to it in a timely manner For this, I do apologize to Ms [redacted] and would like this to serve as that responseSpeaking from a technical position, we will respond to customer emails within hours, however, we do strive to respond to the emails we receive in half the time if not sooner In accordance with this websites money back guarantee, I have refunded Ms [redacted] in the amount of $22.95, which should reach her account within about to business days If there are any further concerns, please advise Ms [redacted] that she can contact me directly and I would be more than happy to assist her Regards, Kevin H***Manager of Consumer SupportCCBill.com, LLC [redacted]
Hello, Here is the response from complaint number [redacted] regarding transactions on Ms [redacted] account Please let me know if I can be of any further assistanceRegards, Kevin H***Manager of Consumer SupportCCBill.com, LLCE-Mail: [email protected]: [redacted] * ***Fax: [redacted]
RE: [redacted] - Complaint ID# [redacted] Dear Ms [redacted] ,CCBill, LLC is the third party payment processor for thousands of different websites and services around the world, including the subscription that Mr [redacted] signed up for on the 16th of May Upon investigating this issue, I found a number of issues worth discussing and feel confident that this matter will be resolved.I found that Mr [redacted] first contacted us within a few hours of signing up stating that he was having issues with accessing the site At this point, the representative that he spoke with confirmed that the username and password were working and allowing access to the members area In cases where the customer can’t access the site, yet when we test the same user information and are allowed access, our troubleshooting shifts to working with the customer to resolve the matter on their end since the error isn’t with the website So once the access was verified, he was sent an email that listed the correct user information, along with some troubleshooting tips for clearing cookies and other file data that can prevent access to secure sites He contacted us shortly thereafter stating that it still wasn’t working, so we extended his membership by a few days and escalated the matter to the webmaster of the site The webmaster of the site replied within about an hour to state that the Mr [redacted] ’ access had been restricted with a block placed on his IP address, which is a standard security measure used by most any company providing secured access to material When incorrect user information is entered more than a set number of attempts, usually three, the IP address is blocked to prevent people from trying to break into the secured area of a website This is usually a time lock, releasing after a few hours after the last attempt In this case, the webmaster confirmed the user information and released the IP block from the customers account to assist with him getting access It was after this when things starting to deteriorate When Mr [redacted] contacted us on the 18th, he spoke with one of my supervisors that confirmed that the matter had been addressed and resolved by the webmaster and that his user information was, once again allowing access to the site To this, Mr [redacted] cursed at my supervisor and hung up He called back shortly after, and speaking to the same supervisor, became verbally aggressive This continued for a number of minutes before the supervisor determined that Mr [redacted] had gone well pass the point of simply being upset with the outcome of his complaint and became outright abusive to an unacceptable level While I don’t feel it necessary to document the exact statements made by Mr [redacted] during this conversation, I do feel that overall nature of these interactions areenough to support the decision made regarding Mr [redacted] .I feel absolutely confident that my staff, as well as the staff of the website, did everything in their power to assist Mr [redacted] with him getting access to his subscription, but it seemed more as though his only intention was on getting a refund, rather than access On May 18, during the final conversation documented above, my supervisor did refund Mr [redacted] in the amount of $ Refunds can sometimes take to business days to process and return to customers accounts, and with national holidays in between, sometimes longer Mr [redacted] should be receiving these funds within the week Regards, [redacted] ***Manager of Consumer SupportCCBill.com, LLC
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Dispute Resolution,Attached is the response for the complaint ID# [redacted] please let me know if you need any further information.Regards, Kevin H [redacted] Manager of Consumer Support CCBill.com, LLC E-Mail: [redacted] Phone: [redacted] Fax: [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
February 24, Revdex.com Arizona Dispute Resolution Department [redacted] RE: Mr [redacted] - Complaint ID# [redacted] Dispute Resolution, CCBill, LLC is the third party payment processor for thousands of different websites and services around the worldAfter reviewing Mr [redacted] ’s complaint, I have researched the issue and would like to provide a resolution Under the information included in this complaint, I was able to locate a subscription that was created with his informationThe charges in question are for a day recurring charge for an adult dating website called [redacted] To create a purchase to this site, a CCBill sign up page must be completedWe’ve compared the information that was provided upon sign up to what was provided in the Revdex.com complaint and have confirmed that the name, billing address, and email were all a matchThis transaction appears legitimate on our end To rectify this complaint, I have canceled the subscription from further billing and have issued refunds for all four charges that were processed for this subscriptionSince these were checking account transactions the refunds will take approximately 10-business days to return to Mr [redacted] ’s accountThe subscription and refund details have been provided below [redacted] Regards, Joe SSupervisor of Consumer Support CCBill.com, LLC [redacted]
The records of CCBill are clearly incorrectThe screenshot I forwarded showed that they attempted to charge my credit card six separate times which doesn't quite match with their statement that there were two attempts in your systemMy bank immediately flagged these several attempts as fraud and then reversed the transactions on Monday afternoonHowever, this resulted in freezing my account, cancelling my card, and leaving me without access to my funds for two daysIts unacceptable that this company continues to deny that they repeatedly attempted to charge my account without authorization and accepts no responsibility
To whom it may concern,It appears Mr. [redacted] subscribed to an adult dating website on June 21, 2015 for an annual membership. CCBill processes the payments for this website, but unfortunately, we do not manage the service so we are unable to verify Mr. [redacted] interactions with other... members. However, we do understand some members may breach the terms of service and may abuse their privileges as members. We have refunded the charge of $95.40 and we reported the incident to the website for further investigation. The refund should take 7-10 days to process back to the customer's card.Please let us know if you have any questions.Regards, [redacted] ***CCBill LLCDirector of Consumer Services
[A default letter is provided here
which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
CCBill, LLC is the third party payment processor for thousands of different websites and services around the world, including the website ***.*** After reviewing Mr*** complaint, I have researched the issue and would like to provide my input At the first
glance, this seemed like a fairly standard support issue that was more or less, outside the scope of the Revdex.com After digging into the matter a little more, I was able to locate the email that Mr*** sent us regarding his issues with access the site on the 12th, as detailed in the complaint, and we failed to respond until the 16th We have received an abnormally large number of support issues recently, causing us to fall drastically behind in our response times While this was largely unavoidable, I still find the delay in our response unacceptable and would like to apologize to Mr*** for our lack of service I do see that he did request a refund, however, if his intentions were to still use this service, I can ensure the matter is resolved and provide him with a two week extension of his membership as a token of our apology If he still wishes to have the charge refunded, I will comply with that request as well Please advise him to contact me directly at the email address listed below and I will ensure that his wishes are met as quickly as possible Regards, *** ***Manager of Consumer SupportCCBill.com, LLC
Illegal services? How can such a statement be made this is 100% fabrication again by ccbill they have not even seen what we sell they are making assumptions onlyWe only resell links to servers avaliable online and we get customers to make sure they are not trying to
bypass any countries laws - if they are illegal I’m sure they would have been taken down CCbill have absolutely no evidence of the legality and neither do we they are just servers available online so to chuck such an accusation is actually both unethical and defamatory and shows ccbills lack of knowledge in such a sectorWe do not sell any streams ourselves we only sell a service to help people and if they actually bothered to discuss things with us we could have educated them - we do not sell pre load boxes or even boxes that access free content as this is illegal and we do not promote any content or bypassing of premium contentThe most illegal thing being done here is ccbill actually stealing people’s funds due to their ignorance
Hello, Here is my response to complaint ID# [redacted] Please let me know if I can be of any further assistance. Regards, Kevin H[redacted] Manager of Consumer Support CCBill.com, LLC E-Mail: [redacted] Phone: [redacted] Fax: [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
June 3, 2015 Revdex.com ArizonaDispute Resolution DepartmentAttn: LyndseyM ullens4428 North 12th StreetPhoenix, AZ 85014 RE: [redacted] - Complaint ID# [redacted] Dear Ms. Mullens, CCBill, LLC is the third party payment processor for thousands of different websites and...
services around the world, including the subscription that Ms. [redacted] signed up for to the [redacted]. I have reviewed this website, and while it’s not affiliated or endorsed by the state of [redacted], it also doesn’t claim to be. In multiple locations, it does state clearlythis fact and that the services it provides are purely informational innature. It also links to the [redacted] in multiple locations for customers that would prefer to go directly to the state services. So in this vein, I do not believe that this site misrepresented themselves as something they were not. I do, however, know that we have received similar complaints about their download not working properly. This issue, while technical in nature, is still a substantial inconvenience to customers and I can certainly understand the frustration. I can also understand the frustration of sending an email and not getting a response to it in a timely manner. For this, I do apologize to Ms. [redacted] and would like this to serve as that response. Speaking from a technical position, we will respond to customer emails within 48 hours, however, we do strive to respond to the emails we receive in half the time if not sooner. In accordance with this websites money back guarantee, I have refunded Ms. [redacted] in the amount of $22.95, which should reach her account within about 7 to 10 business days. If there are any further concerns, please advise Ms. [redacted] that she can contact me directly and I would be more than happy to assist her. Regards, Kevin H[redacted]Manager of Consumer SupportCCBill.com, LLC[redacted]
February 24, 2017 Revdex.com Arizona Dispute Resolution Department [redacted] RE: Mr. [redacted] - Complaint ID# [redacted] Dispute Resolution, CCBill, LLC is the third party payment processor for thousands of different websites and...
services around the world. After reviewing Mr. [redacted]’s complaint, I have researched the issue and would like to provide a resolution. Under the information included in this complaint, I was able to locate a subscription that was created with his information. The charges in question are for a 30 day recurring charge for an adult dating website called [redacted] To create a purchase to this site, a CCBill sign up page must be completed. We’ve compared the information that was provided upon sign up to what was provided in the Revdex.com complaint and have confirmed that the name, billing address, and email were all a match. This transaction appears legitimate on our end. To rectify this complaint, I have canceled the subscription from further billing and have issued refunds for all four charges that were processed for this subscription. Since these were checking account transactions the refunds will take approximately 10-14 business days to return to Mr. [redacted]’s account. The subscription and refund details have been provided below. [redacted] Regards, Joe S. Supervisor of Consumer Support CCBill.com, LLC [redacted]
The records of CCBill are clearly incorrect. The screenshot I forwarded showed that they attempted to charge my credit card six separate times which doesn't quite match with their statement that there were two attempts in your system. My bank immediately flagged these several attempts as fraud and then reversed the transactions on Monday afternoon. However, this resulted in freezing my account, cancelling my card, and leaving me without access to my funds for two days. Its unacceptable that this company continues to deny that they repeatedly attempted to charge my account without authorization and accepts no responsibility.
November 17, 2015Revdex.com ArizonaDispute Resolution Department[redacted]RE: [redacted]
Dispute Resolution,Thank you for bringing this matter to my
attention and I do apologize for the delay in my response to this
complaint. As Mr. [redacted]...
eluded to in his complaint, we were
having multiple server issues during the time frame when he was attempting to
make his purchase. The issues we were
having weren’t preventing customers from signing up, but they were delaying the
creation of the subscriptions and the reporting of those subscriptions to our
customer support database. In cases
where customers were declined like with Mr. Smith, we received no record of
attempted purchases to determine cause.I did escalate this issue to our backend
programming team to confirm that these transactions were in fact declined and
the Mr. [redacted] would not be charged for these attempted transactions. Waiting in this confirmation was part of the cause
for my delayed response unfortunately, but I did want to be sure prior to
sending the response. By this point, Mr. [redacted] should have seen these
pending charges disappear from his account and should no longer see a record of
his attempted purchase. If Mr. [redacted] still
shows these charges as pending, or worse posted, please advise him to contact
me directly and I will personally ensure the matter is resolved as quickly as
possible. Regards, [redacted]
April 3, Revdex.com Arizona Dispute Resolution Department North 12th Street Phoenix, AZ RE: MrWilliam P [redacted] - Complaint ID# [redacted] Dispute Resolution, CCBill, LLC is the third party payment processor for thousands of different websites and services around the world On April 1, 2017, MrP [redacted] attempted to make a purchase to a website that we process billing forOur record shows that there were two transactions that were declined by his bankHe contacted us to confirm that his bank has denied the charges and attached a screen shot that shows six charges in a processing stateMrP [redacted] has stated that he only tried to process the transaction once but our record shows that there was one attempt on 2017-04- [redacted] and another attempt seconds later on 2017-04- [redacted] Since these transactions are very close together, it’s a possibility that the “complete purchase” button was submitted multiple times and has caused the other pending charges on his account We have ran a search in our active look up and do not see any active purchases so all of the pending hold will drop offThese pending holds normally drop off within 3-business days If the pending holds have not yet dropped, we can have MrP [redacted] respond back to us with his bank’s fax numberWe will then be able to fax his bank a request to release the preauthorization hold in an effort to expedite the process Regards, Joe S [redacted] Consumer Support Supervisor CCBill.com, LLC E-Mail: [redacted] Phone: [redacted] ***
June 3, Revdex.com ArizonaDispute Resolution DepartmentAttn: LyndseyM ullensNorth 12th StreetPhoenix, AZ RE: [redacted] - Complaint ID# [redacted] Dear MsMullens, CCBill, LLC is the third party payment processor for thousands of different websites and services around the world, including the subscription that Ms [redacted] signed up for to the [redacted] I have reviewed this website, and while it’s not affiliated or endorsed by the state of ***, it also doesn’t claim to be In multiple locations, it does state clearlythis fact and that the services it provides are purely informational innature It also links to the [redacted] in multiple locations for customers that would prefer to go directly to the state services So in this vein, I do not believe that this site misrepresented themselves as something they were not I do, however, know that we have received similar complaints about their download not working properly This issue, while technical in nature, is still a substantial inconvenience to customers and I can certainly understand the frustration I can also understand the frustration of sending an email and not getting a response to it in a timely manner For this, I do apologize to Ms [redacted] and would like this to serve as that responseSpeaking from a technical position, we will respond to customer emails within hours, however, we do strive to respond to the emails we receive in half the time if not sooner In accordance with this websites money back guarantee, I have refunded Ms [redacted] in the amount of $22.95, which should reach her account within about to business days If there are any further concerns, please advise Ms [redacted] that she can contact me directly and I would be more than happy to assist her Regards, Kevin H***Manager of Consumer SupportCCBill.com, LLC [redacted]
Hello, Here is the response from complaint number [redacted] regarding transactions on Ms [redacted] account Please let me know if I can be of any further assistanceRegards, Kevin H***Manager of Consumer SupportCCBill.com, LLCE-Mail: [email protected]: [redacted] * ***Fax: [redacted]
RE: [redacted] - Complaint ID# [redacted] Dear Ms [redacted] ,CCBill, LLC is the third party payment processor for thousands of different websites and services around the world, including the subscription that Mr [redacted] signed up for on the 16th of May Upon investigating this issue, I found a number of issues worth discussing and feel confident that this matter will be resolved.I found that Mr [redacted] first contacted us within a few hours of signing up stating that he was having issues with accessing the site At this point, the representative that he spoke with confirmed that the username and password were working and allowing access to the members area In cases where the customer can’t access the site, yet when we test the same user information and are allowed access, our troubleshooting shifts to working with the customer to resolve the matter on their end since the error isn’t with the website So once the access was verified, he was sent an email that listed the correct user information, along with some troubleshooting tips for clearing cookies and other file data that can prevent access to secure sites He contacted us shortly thereafter stating that it still wasn’t working, so we extended his membership by a few days and escalated the matter to the webmaster of the site The webmaster of the site replied within about an hour to state that the Mr [redacted] ’ access had been restricted with a block placed on his IP address, which is a standard security measure used by most any company providing secured access to material When incorrect user information is entered more than a set number of attempts, usually three, the IP address is blocked to prevent people from trying to break into the secured area of a website This is usually a time lock, releasing after a few hours after the last attempt In this case, the webmaster confirmed the user information and released the IP block from the customers account to assist with him getting access It was after this when things starting to deteriorate When Mr [redacted] contacted us on the 18th, he spoke with one of my supervisors that confirmed that the matter had been addressed and resolved by the webmaster and that his user information was, once again allowing access to the site To this, Mr [redacted] cursed at my supervisor and hung up He called back shortly after, and speaking to the same supervisor, became verbally aggressive This continued for a number of minutes before the supervisor determined that Mr [redacted] had gone well pass the point of simply being upset with the outcome of his complaint and became outright abusive to an unacceptable level While I don’t feel it necessary to document the exact statements made by Mr [redacted] during this conversation, I do feel that overall nature of these interactions areenough to support the decision made regarding Mr [redacted] .I feel absolutely confident that my staff, as well as the staff of the website, did everything in their power to assist Mr [redacted] with him getting access to his subscription, but it seemed more as though his only intention was on getting a refund, rather than access On May 18, during the final conversation documented above, my supervisor did refund Mr [redacted] in the amount of $ Refunds can sometimes take to business days to process and return to customers accounts, and with national holidays in between, sometimes longer Mr [redacted] should be receiving these funds within the week Regards, [redacted] ***Manager of Consumer SupportCCBill.com, LLC
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Dispute Resolution,Attached is the response for the complaint ID# [redacted] please let me know if you need any further information.Regards, Kevin H [redacted] Manager of Consumer Support CCBill.com, LLC E-Mail: [redacted] Phone: [redacted] Fax: [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
February 24, Revdex.com Arizona Dispute Resolution Department [redacted] RE: Mr [redacted] - Complaint ID# [redacted] Dispute Resolution, CCBill, LLC is the third party payment processor for thousands of different websites and services around the worldAfter reviewing Mr [redacted] ’s complaint, I have researched the issue and would like to provide a resolution Under the information included in this complaint, I was able to locate a subscription that was created with his informationThe charges in question are for a day recurring charge for an adult dating website called [redacted] To create a purchase to this site, a CCBill sign up page must be completedWe’ve compared the information that was provided upon sign up to what was provided in the Revdex.com complaint and have confirmed that the name, billing address, and email were all a matchThis transaction appears legitimate on our end To rectify this complaint, I have canceled the subscription from further billing and have issued refunds for all four charges that were processed for this subscriptionSince these were checking account transactions the refunds will take approximately 10-business days to return to Mr [redacted] ’s accountThe subscription and refund details have been provided below [redacted] Regards, Joe SSupervisor of Consumer Support CCBill.com, LLC [redacted]
The records of CCBill are clearly incorrectThe screenshot I forwarded showed that they attempted to charge my credit card six separate times which doesn't quite match with their statement that there were two attempts in your systemMy bank immediately flagged these several attempts as fraud and then reversed the transactions on Monday afternoonHowever, this resulted in freezing my account, cancelling my card, and leaving me without access to my funds for two daysIts unacceptable that this company continues to deny that they repeatedly attempted to charge my account without authorization and accepts no responsibility
To whom it may concern,It appears Mr. [redacted] subscribed to an adult dating website on June 21, 2015 for an annual membership. CCBill processes the payments for this website, but unfortunately, we do not manage the service so we are unable to verify Mr. [redacted] interactions with other... members. However, we do understand some members may breach the terms of service and may abuse their privileges as members. We have refunded the charge of $95.40 and we reported the incident to the website for further investigation. The refund should take 7-10 days to process back to the customer's card.Please let us know if you have any questions.Regards, [redacted] ***CCBill LLCDirector of Consumer Services
[A default letter is provided here
which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
CCBill, LLC is the third party payment processor for thousands of different websites and services around the world, including the website ***.*** After reviewing Mr*** complaint, I have researched the issue and would like to provide my input At the first
glance, this seemed like a fairly standard support issue that was more or less, outside the scope of the Revdex.com After digging into the matter a little more, I was able to locate the email that Mr*** sent us regarding his issues with access the site on the 12th, as detailed in the complaint, and we failed to respond until the 16th We have received an abnormally large number of support issues recently, causing us to fall drastically behind in our response times While this was largely unavoidable, I still find the delay in our response unacceptable and would like to apologize to Mr*** for our lack of service I do see that he did request a refund, however, if his intentions were to still use this service, I can ensure the matter is resolved and provide him with a two week extension of his membership as a token of our apology If he still wishes to have the charge refunded, I will comply with that request as well Please advise him to contact me directly at the email address listed below and I will ensure that his wishes are met as quickly as possible Regards, *** ***Manager of Consumer SupportCCBill.com, LLC
Illegal services? How can such a statement be made this is 100% fabrication again by ccbill they have not even seen what we sell they are making assumptions onlyWe only resell links to servers avaliable online and we get customers to make sure they are not trying to
bypass any countries laws - if they are illegal I’m sure they would have been taken down CCbill have absolutely no evidence of the legality and neither do we they are just servers available online so to chuck such an accusation is actually both unethical and defamatory and shows ccbills lack of knowledge in such a sectorWe do not sell any streams ourselves we only sell a service to help people and if they actually bothered to discuss things with us we could have educated them - we do not sell pre load boxes or even boxes that access free content as this is illegal and we do not promote any content or bypassing of premium contentThe most illegal thing being done here is ccbill actually stealing people’s funds due to their ignorance
Hello, Here is my response to complaint ID# [redacted] Please let me know if I can be of any further assistance. Regards, Kevin H[redacted] Manager of Consumer Support CCBill.com, LLC E-Mail: [redacted] Phone: [redacted] Fax: [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
June 3, 2015 Revdex.com ArizonaDispute Resolution DepartmentAttn: LyndseyM ullens4428 North 12th StreetPhoenix, AZ 85014 RE: [redacted] - Complaint ID# [redacted] Dear Ms. Mullens, CCBill, LLC is the third party payment processor for thousands of different websites and...
services around the world, including the subscription that Ms. [redacted] signed up for to the [redacted]. I have reviewed this website, and while it’s not affiliated or endorsed by the state of [redacted], it also doesn’t claim to be. In multiple locations, it does state clearlythis fact and that the services it provides are purely informational innature. It also links to the [redacted] in multiple locations for customers that would prefer to go directly to the state services. So in this vein, I do not believe that this site misrepresented themselves as something they were not. I do, however, know that we have received similar complaints about their download not working properly. This issue, while technical in nature, is still a substantial inconvenience to customers and I can certainly understand the frustration. I can also understand the frustration of sending an email and not getting a response to it in a timely manner. For this, I do apologize to Ms. [redacted] and would like this to serve as that response. Speaking from a technical position, we will respond to customer emails within 48 hours, however, we do strive to respond to the emails we receive in half the time if not sooner. In accordance with this websites money back guarantee, I have refunded Ms. [redacted] in the amount of $22.95, which should reach her account within about 7 to 10 business days. If there are any further concerns, please advise Ms. [redacted] that she can contact me directly and I would be more than happy to assist her. Regards, Kevin H[redacted]Manager of Consumer SupportCCBill.com, LLC[redacted]
February 24, 2017 Revdex.com Arizona Dispute Resolution Department [redacted] RE: Mr. [redacted] - Complaint ID# [redacted] Dispute Resolution, CCBill, LLC is the third party payment processor for thousands of different websites and...
services around the world. After reviewing Mr. [redacted]’s complaint, I have researched the issue and would like to provide a resolution. Under the information included in this complaint, I was able to locate a subscription that was created with his information. The charges in question are for a 30 day recurring charge for an adult dating website called [redacted] To create a purchase to this site, a CCBill sign up page must be completed. We’ve compared the information that was provided upon sign up to what was provided in the Revdex.com complaint and have confirmed that the name, billing address, and email were all a match. This transaction appears legitimate on our end. To rectify this complaint, I have canceled the subscription from further billing and have issued refunds for all four charges that were processed for this subscription. Since these were checking account transactions the refunds will take approximately 10-14 business days to return to Mr. [redacted]’s account. The subscription and refund details have been provided below. [redacted] Regards, Joe S. Supervisor of Consumer Support CCBill.com, LLC [redacted]
The records of CCBill are clearly incorrect. The screenshot I forwarded showed that they attempted to charge my credit card six separate times which doesn't quite match with their statement that there were two attempts in your system. My bank immediately flagged these several attempts as fraud and then reversed the transactions on Monday afternoon. However, this resulted in freezing my account, cancelling my card, and leaving me without access to my funds for two days. Its unacceptable that this company continues to deny that they repeatedly attempted to charge my account without authorization and accepts no responsibility.
November 17, 2015Revdex.com ArizonaDispute Resolution Department[redacted]RE: [redacted]
Dispute Resolution,Thank you for bringing this matter to my
attention and I do apologize for the delay in my response to this
complaint. As Mr. [redacted]...
eluded to in his complaint, we were
having multiple server issues during the time frame when he was attempting to
make his purchase. The issues we were
having weren’t preventing customers from signing up, but they were delaying the
creation of the subscriptions and the reporting of those subscriptions to our
customer support database. In cases
where customers were declined like with Mr. Smith, we received no record of
attempted purchases to determine cause.I did escalate this issue to our backend
programming team to confirm that these transactions were in fact declined and
the Mr. [redacted] would not be charged for these attempted transactions. Waiting in this confirmation was part of the cause
for my delayed response unfortunately, but I did want to be sure prior to
sending the response. By this point, Mr. [redacted] should have seen these
pending charges disappear from his account and should no longer see a record of
his attempted purchase. If Mr. [redacted] still
shows these charges as pending, or worse posted, please advise him to contact
me directly and I will personally ensure the matter is resolved as quickly as
possible. Regards, [redacted]