Birds & Blooms Books

April 14, 2015Dear [redacted] ***: [redacted] s inquiry concerning the book [redacted] Home Improvement has been received and forwarded to my attentionI would like to confirm how the order for this book was received by The [redacted] , and clear up any misunderstandings there may be regarding the offerIn April of our mail processing center received an order for the book [redacted] Best Tips and ProjectsAs stated in the offer, when ordering this book at the special introductory price, [redacted] would automatically be enrolled to preview other books in the series on a day trial period with no obligation to buy and the option of canceling membership at any time, no questions asked, In August of we notified Mr Huigan that we would be sending the book [redacted] Home Improvement for preview unless we were notified of his decision to cancel, Instructions for canceling the book shipment were included with the letterWe did not receive a cancellation notice from him, so we shipped the book to him on October 23, He was invoiced for that book per the offer termsPlease note that the back of each invoice included instructions for returning the preview book if he did not wish to keep itI have cancelled his enrollment in this book seriesA prepaid return label is included to return the book at our expenseWe have removed the balance due on the account and ask that he ignore any bills that may cross in the mailHis credit rating will not be affectedI hope this helps clear up any misunderstandingsI apologize for any disappointment [redacted] may have encountered with our company.Sincerely,Marsha RCustomer Care

See attachment

September Dear [redacted] ***: [redacted] 's rebuttal concerning the book Family Handyman Best Tips & Projects has been received and forwarded to my attentionWe received a prepaid order ($10.00) for the Family Handyman Best Tips and Projects on August 2, The book was shipped on October 4, and was not returned to usAs stated in the offer, when ordering this book at the special introductory price, [redacted] would automatically be enrolled to preview future books in the series on a day trial period with no obligation to buy and the option of canceling membership at any time, no questions asked.The balance due has been cleared from the account as [redacted] stated nothing was receivedWe have marked his account to stop any new orders from being processedIn October of I hope this helps clear up any misunderstandingsI apologize for any disappointment [redacted] may have encountered with our companySincerely, Marsha R Customer Care

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I accept the resolution proposed on the condition our contact information be
permanently removed from this company (and any affiliated companies) databases. I never want to be treated this way again
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I never order any book (including the one mentioned in the letter) and did not enroll in an automatic series of previews of booksI will however use the prepaid label they said will be sent to return the bookI expect that they then send proof of receipt when they receive the bookThen I will consider the case closedThank you for your assistance
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I do wish to let them know that apparently the change of address that I submitted when moving to Alabama from Kentucky did not make it to the book department. Perhaps they would like to discuss this further with their corporate counterparts
Regards,
*** ***

August 21, Dear *** ***:
*** ***'s complaint concerning the book Family Handyman Best Tips & Projects has been received and forwarded to my attentionI would like to confirm how the order for this book was received by The Family Handyman, and clear up any
misunderstandings there may be regarding the offerIn October of our mail processing center received an order from *** *** for the book Family Handyman Best Tips & ProjectsAs stated in the offer, when ordering this book at the special introductory price, *** *** would automatically be enrolled to preview future books in the series on a day trial period with no obligation to buy and the option of canceling membership at any time, no questions askedIn January of we notified *** *** that we would be sending the book Family Handyman Best Tips & Projects for preview unless we were notified of his decision to cancelInstructions for canceling the book shipment were included with the letterWe did not receive a cancellation notice from him, so we shipped the book to him on March 25, He was invoiced for that book per the offer termsPlease note that the back of each invoice included instructions for returning the preview book if he did not wish to keep it.In light of your letter, I have cancelled his enrollment in this book programA prepaid return label is included to return the book at our expenseI hope this helps clear up any misunderstandingsI apologize for any disappointment *** *** may have encountered with our companySincerely,
Marsha RCustomer Care

August 21, 2015Dear *** ***
*** ***'s complaint concerning the book We Pulled Together and Won has been received and forwarded to my attentionI would like to confirm how the order for this book was received by *** Books, and clear up any misunderstandings
there may be regarding the offerIn October of our mail processing center received a prepaid order from *** *** for the book *** Holiday MemoriesAs stated in the offer, when ordering this book at the special introductory price, *** *** would automatically be enrolled to preview future books in the series on a day trial period with no obligation to buy and the option of canceling membership at any time, no questions askedIn March of we notified *** *** that we would be sending the book We Pulled Together and Won for preview unless we were notified of his decision to cancelInstructions for canceling the book shipment were included with the letterWe did not receive a cancellation notice from him, so we shipped the book to him on May 8, He was invoiced for that book per the offer termsPlease note that the back of each invoice included instructions for returning the preview book if he did not wish to keep it.I have cancelled his enrollment in this preview programThe balance due has been removed from the account*** *** should ignore any bills that may cross in the mailI hope this helps clear up any misunderstandingsI apologize for any disappointment *** *** may have encountered with our companySincerely,
Marsha R***Customer Care

July 30, Dear *** ***:
*** ***'s complaint regarding the Family Handyman book was forwarded to my attention.I would like to confirm how this special offer from Family Handyman was received, and hopefully clear up any misunderstandings there may be regarding the offer
On March 2013, our mail processing center received a request to preview the book Family Handyman for days before deciding whether or not to keep and pay for the bookAs stated in the offer, when agreeing to preview this book he would be enrolled to preview other books in the series on a day trial period with no obligation to buy and the option of canceling membership at any time, no questions asked.According to our records, his copy of the Family Handyman was shipped and payment was receivedWe notified him that we would be sending the Family Handyman for preview unless we were notified of his decision to cancelInstructions for canceling the book shipment were included with the letterWhen we did not receive a cancellation notice, we promptly shipped the book on October 31, expecting that he was anxiously awaiting its arrival.We were not aware that *** *** had not received the book and continued to bill him per the offerOn July 21, we received notification from him that he had not received the book and at that time we removed the balance due from the accountA no balance letter has been sent to him for his records.*** ***'s preview account has been cancelledWe ask that he ignore any bills that may have crossed in the mailHis credit will not be affectedI hope this helped to explain the offer, I apologize for any inconvenience this may have caused.Sincerely,Marsha R***Customer Care Family Handyman Books

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:i never order anything or received anything from the family handyman so I feel I am not responsible for anything
Regards,
[redacted]

See attachment.

Dear [redacted]:
[redacted]’s recent inquiry concerning the book Reminisce Family Road Trips has been received and forwarded to my attention. I would like to start by apologizing for the disappointments he has encountered with our company.
I would like to confirm how this special...

offer from Reminisce Books was received, and clear up any misunderstandings there may be regarding the offer. On January 9, 2014 our mail processing center received an order for the book Life in the Fantastic 40's. As stated in the offer, when ordering this book at the special introductory price [redacted] would automatically be enrolled to preview future books in the series on a 30 day trial period with no obligation to buy and the option of canceling membership at any time, no questions asked.In March of 2014 we notified [redacted] that we would be sending the book Family Road Trips for preview unless we were notified of her decision to cancel. Instructions for canceling the book shipment were included with the letter. When we did not receive a cancellation notice, we promptly shipped the book expecting that she was anxiously awaiting its arrival. The [redacted]’s preview account has been cancelled. A prepaid label is being sent to them. Please ignore any bills that may cross in the mail. Their credit will not be affected.
I hope this helps clear up any misunderstandings there may have been regarding the offer received. Again, I would like to apologize for the disappointments the [redacted]s have encountered with our company.
Sincerely,
Marsha RCustomer Care

Dear [redacted]’s rebuttal concerning the book Reminisce Family Road Trips has been received and forwarded to my attention.
On January 9, 2014, our mail processing center received a prepaid order for the book Reminisce Fantastic 40’s, enrolling in the program to preview future books. The book was shipped January 27, 2014,
The balance has been removed from the account. Please ignore any bills that may cross in the mail. Their credit will not be affected.
I hope this helps clear up any misunderstandings there may have been regarding the offer received. Again, I would like to apologize for the disappointments the [redacted] have encountered with our company.
Sincerely,
Marsha R
Customer Care

April 14, 2015Dear [redacted]:[redacted]s inquiry concerning the book [redacted] Home Improvement has been received and forwarded to my attention. I would like to confirm how the order for this book was received by The [redacted], and clear up any misunderstandings there may...

be regarding the offer. In April of 2014 our mail processing center received an order for the book 2014 [redacted] Best Tips and Projects. As stated in the offer, when ordering this book at the special introductory price, [redacted] would automatically be enrolled to preview other books in the series on a 30 day trial period with no obligation to buy and the option of canceling membership at any time, no questions asked, In August of 2014 we notified Mr Huigan that we would be sending the book [redacted] Home Improvement for preview unless we were notified of his decision to cancel, Instructions for canceling the book shipment were included with the letter. We did not receive a cancellation notice from him, so we shipped the book to him on October 23, 2014. He was invoiced for that book per the offer terms. Please note that the back of each invoice included instructions for returning the preview book if he did not wish to keep it. I have cancelled his enrollment in this book series. A prepaid return label is included to return the book at our expense. We have removed the balance due on the account and ask that he ignore any bills that may cross in the mail. His credit rating will not be affected. I hope this helps clear up any misunderstandings. I apologize for any disappointment [redacted] may have encountered with our company.Sincerely,Marsha RCustomer Care

September 29 2015
Dear [redacted]:
[redacted]'s rebuttal concerning the book 2014 Family Handyman Best Tips & Projects has been received and forwarded to my attention.
We received a prepaid order ($10.00) for the 2013 Family Handyman Best Tips and Projects on August 2, 2013. The book was shipped on October 4, 2013 and was not returned to us. As stated in the offer, when ordering this book at the special introductory price, [redacted] would automatically be enrolled to preview future books in the series on a 30 day trial period with no obligation to buy and the option of canceling membership at any time, no questions asked.The balance due has been cleared from the account as [redacted] stated nothing was received. We have marked his account to stop any new orders from being processed.
In October of I hope this helps clear up any misunderstandings. I apologize for any disappointment [redacted] may have encountered with our company.
Sincerely,
Marsha R
Customer Care

Dear [redacted]’s recent inquiry concerning the book 2012 Family Handyman Annual has been received and forwarded to my attention. I would like to start by apologizing for the disappointments he has encountered with our company.I would like to confirm how this special...

offer from Family Handyman books was received, and hopefully clear up any misunderstandings there may be regarding the offer. In March of 2103 we received a prepaid order for the book 2013 Family Handyman. As stated in the offer, when agreeing to preview this book, he would automatically be enrolled to preview up to 2 books per year on a 30 day trial period with no obligation to buy, and the option of canceling membership at any time, no questions asked.According to our records, his copy of 2013 Family Handyman was shipped on April 8, 2013. In July of 2013 a notice was sent informing him that we would be sending the book 2012 Family Handyman Annual to preview unless we were notified of his decision to cancel. Instructions for canceling the book shipment and a prepaid envelope were included. When we did not receive a cancellation notice, we promptly shipped the book on October 13, 2013, expecting **. [redacted] was anxiously awaiting its arrival.[redacted]’s preview account has been cancelled. We have cleared the balance from the account, and ask that he ignore any future bills for the book that may cross in the mail. His credit will not be affected.I hope this helps clear up any misunderstandings there may have been regarding the offer received. Again, I would like to apologize for the disappointments he has encountered with our company.Sincerely,

Review: Family Handyman sent me a book that I did not order nor solicit. They have requested payment for the book or they want me to return it. I will not pay to return a book that I did not want or order. They continue to send me collection mail even after I told them in writing that I was not going to pay to send the book back. They need to stop the practice of sending out unsolicited books and expecting payment. They are taking advantage of many people...probably mostly senior citizens. I want them to stop sending me bills and stop sending me books.Desired Settlement: Stop sending unsolicited books. Stop sending me collection notices.

Business

Response:

Dear [redacted]’s recent inquiry concerning the book 2012 Family Handyman Annual has been received and forwarded to my attention. I would like to start by apologizing for the disappointments he has encountered with our company.I would like to confirm how this special offer from Family Handyman books was received, and hopefully clear up any misunderstandings there may be regarding the offer. In March of 2103 we received a prepaid order for the book 2013 Family Handyman. As stated in the offer, when agreeing to preview this book, he would automatically be enrolled to preview up to 2 books per year on a 30 day trial period with no obligation to buy, and the option of canceling membership at any time, no questions asked.According to our records, his copy of 2013 Family Handyman was shipped on April 8, 2013. In July of 2013 a notice was sent informing him that we would be sending the book 2012 Family Handyman Annual to preview unless we were notified of his decision to cancel. Instructions for canceling the book shipment and a prepaid envelope were included. When we did not receive a cancellation notice, we promptly shipped the book on October 13, 2013, expecting **. [redacted] was anxiously awaiting its arrival.[redacted]’s preview account has been cancelled. We have cleared the balance from the account, and ask that he ignore any future bills for the book that may cross in the mail. His credit will not be affected.I hope this helps clear up any misunderstandings there may have been regarding the offer received. Again, I would like to apologize for the disappointments he has encountered with our company.Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I do wish to let them know that apparently the change of address that I submitted when moving to Alabama from Kentucky did not make it to the book department. Perhaps they would like to discuss this further with their corporate counterparts.

Regards,

Review: Publisher is trying to bill me for a book I never receiver. They say they mailed me a book called The Family Handyman and are threatening to put me into collections over $25.00 for not paying. I never ordered a book. I subscribed to their magazine in the past, but never placed an order.Desired Settlement: They can correct the error and not send me to collections.

Business

Response:

July 30, 2014Dear [redacted]'s complaint regarding the Family Handyman book was forwarded to my attention.I would like to confirm how this special offer from Family Handyman was received, and hopefully clear up any misunderstandings there may be regarding the offer. On March 13 2013, our mail processing center received a request to preview the book Family Handyman 2013 for 30 days before deciding whether or not to keep and pay for the book. As stated in the offer, when agreeing to preview this book he would be enrolled to preview other books in the series on a 30 day trial period with no obligation to buy and the option of canceling membership at any time, no questions asked.According to our records, his copy of the Family Handyman 2013 was shipped and payment was received. We notified him that we would be sending the Family Handyman 2012 for preview unless we were notified of his decision to cancel. Instructions for canceling the book shipment were included with the letter. When we did not receive a cancellation notice, we promptly shipped the book on October 31, 2013 expecting that he was anxiously awaiting its arrival.We were not aware that [redacted] had not received the book and continued to bill him per the offer. On July 21, 2014 we received notification from him that he had not received the book and at that time we removed the balance due from the account. A no balance letter has been sent to him for his records.[redacted]'s preview account has been cancelled. We ask that he ignore any bills that may have crossed in the mail. His credit will not be affectedI hope this helped to explain the offer, I apologize for any inconvenience this may have caused.Sincerely,Marsha R[redacted]Customer Care Family Handyman Books