Birds of Prey Motorsports

Complaint: [redacted] I am rejecting this response because: The information provided by the business is incorrect and is presented in a way that makes them look like they are not at faultHowever, they clearly areThe sales manager and the company Birds of Prey Motorsports is the company that choose this shipper and the one that set up the whole delivery and shipping processThey promised a delivery between 10-daysThis did not happen, not even closeThe sales manager failed to pay the shipping company the complete total amount due which caused the bike to sit in a warehouse in [redacted] for a weekThe only reason this issue was resolved was because I the customer called the shipping company to inquire about the situationWhich is when the shipping company informed me that Jaycen the sales manager at Birds of Prey was not responding to emails or calls about paymentI the customer had to call Jason and inform him of the situationThe company Birds of Prey had no idea of the situation and was totally no response and in the dark with the shipper after the motorcycle left their dealershipI had to call the truck driver myself to setup a drop off minutes away from my house at a loading dock and then ride the bike back minutes to my home and I payed for door to door serviceJason never responded to my questions and never told me to take it to a dealer for warranty work, which would not cover any of the cost as the bar ends are considered a dealer installation error and the horn was left unplugged by the dealership during assembly neither issue covered under warrantyThe dealer charged me $for a delivery service they furnished and setup which they failed to do correctly as promisedIf needed I can provide hard copys of all communication between my and the dealership as well as the shipper I have pasted all the emails between me and Jaycen during the processI have also included the order number and quote

Unfortunately when customer came in on Monday 7/17/there was not a manager here at that time to authorize the customers request When customer called the dealership on Tuesday 7/18/the customer talked to both the service manager as well as the parts manager and the customers request was authorized by the parts manager It was an unfortunate mis-understanding that caused the bike not being looked at in the manor it should have been It is our policy not to take customer parts or machines to get paint We have found that it usually goes smoother and faster when the customer directly deals with the 3rd party painter themselves The customer can direct and talk with the painter without a middle entity As for the original problem that the bike was not looked at for original concern the dealership rescheduled the customer due to the customers request to have other parts installed and wanting paint work done It wouldn't do any party any good to put parts on just to take them off for a painter Unfortunately this was not explained correctly to the customer at that time We honor our work and if there is a mechanical issue as a direct result of something we didn't fix correctly the first time we make it correct

Complaint: [redacted] I am rejecting this response because: Your lack of not reading a contract you signed and setup with a shipping company is not my concern and I should not be the one thats punished and made to take the brunt of your companys mistakeAgain read the documents attached from previous messageYour company never responded to emails from the shipping company and your company never offered any parts at any discountOn top of that I pais for DOOR TO DOOR shipping at a premium costThe motorcycle was never delivered to my house and your company never setup a delivery locationME THE CUSTOMER had to call and setup a deliver location because of your companys lack of proper planning and organizingYour company obviously doesnt care about customer experiences or serviceWhich is evident by your lack of standing up and taking responsibility for YOUR COMPANYS mistakes and mishapsYour complete refusal to do anything to make up for your mistakes is just further prove Sincerely, [redacted] ***

When the customer emailed us about the bar ends and the horn not working the sales manager responded informing the customer that the machine is under warranty and to go to his local Cdealer and have them submit a warranty claim. The motorcycle left our dealership clean
The motorcycle was shipped across the United Sates by a shipping company. I can not control the dirt that is accumulated as it ships. Customers funds for payment of the motorcycle were received to dealership on May 26, on the same day we set up shipping. see below message from shipping companyWe were in contact with customer during the whole shipping problem via email. The sales manager has all the email records. The customer refused to call to discuss anything. I feel that we did everything that we could do to help the customer. A full refund of shipping costs does not resolve the issues at hand. Customers motorcycle was shipped from *** to ***. The shipping company in this case was at fault for the amount of time it took not the dealership

Complaint: ***
I am rejecting this response because:
Not all information is accurate or correct with what was said or done including what was not donen the reason for the complaintA full refund was given however and for that I am satisfied Tgis can be closed

There were shipping delays due to the fact that when the shipping company came to pick up the machine from Birds of Prey Motorsports they waited over 15min. The shipping company tried to leave but the GM caught them just out side of our parking lot. The GM stopped them and they refused to come back into the parking lot. The GM called the shipping company and talked to the supervisor at the shipping company. The shipping company let Birds of Prey Motorsports load the machine out in the street. At that point the dealership was unaware of the extra $fee that the shipping company applied to the shipping quote. When the dealership was informed we immediately wrote a separate check for the $50.00. At some point the shipping company said they never received it but we had proof of acceptance of check and confirmed that the shipping company did receive the check. I understand that the shipping did not go exactly the way that the customer wanted it to go. In the end the customer received his motorcycle and we were making phone calls and emailing both the customer and the shipping company throughout the entire process. The dealership felt the requests by the customer were unreasonable. We tried to help with the costs of the requested parts but did not feel that giving the customer $worth of free parts because of the shipping problems was reasonable. The dealership addressed the other issues with the customer as well. We are across the US from the customer and explained that we could not provide the warranty work. We advised the customer to go to his local Cdealer and they would help him with the warranty issues. The fact that the shipping company did not deliver the machine to the customers door is out of the dealerships control. I feel that we tried to help with in our means and that a full refund for the shipping was not warranted seeing as the machine was delivered across the USAgain we tried to help with selling the customer the requested parts at a very discounted rate

Unfortunately when customer came in on Monday 7/17/2017 there was not a manager here at that time to authorize the customers request.  When customer called the dealership on Tuesday 7/18/2017 the customer talked to both the service manager as well as the parts manager and the customers...

request was authorized by the parts manager.  It was an unfortunate mis-understanding that caused the bike not being looked at in the manor it should have been.  It is our policy not to take customer parts or machines to get paint.  We have found that it usually goes smoother and faster when the customer directly deals with the 3rd party painter themselves.  The customer can direct and talk with the painter without a middle entity.  As for the original problem that the bike was not looked at for original concern the dealership rescheduled the customer due to the customers request to have other parts installed and wanting paint work done.  It wouldn't do any party any good to put parts on just to take them off for a painter.  Unfortunately this was not explained correctly to the customer at that time.  We honor our work and if there is a mechanical issue as a direct result of something we didn't fix correctly the first time we make it correct.

Complaint: [redacted]I am rejecting this response because:
Your lack of not reading a contract you signed and setup with a shipping company is not my concern and I should not be the one thats punished and made to take the brunt of your companys mistake. Again read the documents attached from previous message. Your company never responded to emails from the shipping company and your company never offered any parts at any discount. On top of that I pais for DOOR TO DOOR shipping at a premium cost. The motorcycle was never delivered to my house and your company never setup a delivery location. ME THE CUSTOMER had to call and setup a deliver location because of your companys lack of proper planning and organizing. Your company obviously doesnt care about customer experiences or service. Which is evident by your lack of standing up and taking responsibility for YOUR COMPANYS mistakes and mishaps. Your complete refusal to do anything to make up for your mistakes is just further prove.
 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
 The information provided by the business is incorrect and is presented in a way that makes them look like they are not at fault. However, they clearly are. The sales manager and the company Birds of Prey Motorsports is the company that choose this shipper and the one that set up the whole delivery and shipping process. They promised a delivery between 10-14 days. This did not happen, not even close. The sales manager failed to pay the shipping company the complete total amount due which caused the bike to sit in a warehouse in [redacted] for a week. The only reason this issue was resolved was because I the customer called the shipping company to inquire about the situation. Which is when the shipping company informed me that Jaycen the sales manager at Birds of Prey was not responding to emails or calls about payment. I the customer had to call Jason and inform him of the situation. The company Birds of Prey had no idea of the situation and was totally no response and in the dark with the shipper after the motorcycle left their dealership. I had to call the truck driver myself to setup a drop off 30 minutes away from my house at a loading dock and then ride the bike back 30 minutes to my home and I payed for door to door service. Jason never responded to my questions and never told me to take it to a dealer for warranty work, which would not cover any of the cost as the bar ends are considered a dealer installation error and the horn was left unplugged by the dealership during assembly neither issue covered under warranty. The dealer charged me $1200 for a delivery service they furnished and setup which they failed to do correctly as promised. If needed I can provide hard copys of all communication between my and the dealership as well as the shipper.
I have pasted all the emails between me and Jaycen during the process. I have also included the order number and quote.