Complaint: [redacted] I am rejecting this response because: this was the 2nd summer in a row that I had a/c EMERGENCYand I did advise that it was an emergency for us do to a little baby I have with severe eczemaHer skin horribly swells up and gets a red itching sores if she is in extreme heatSummer #she was an infant less mo old, then the following year a toddler with the same medical conditionI did advise this when reporting the a/cIt was not taken into considerationWe had other maintenance issues with this house and never complained when Birdy properties failed to complete things 100%such as the roof leaking from the up stairs bathroom and having to have someone come out multiple times but they never fixed the ceiling that had paint and paper hanging with wood exposedwe would not have pressed the issue of the heat regardless of ***'s degree temperatures in summer if it wasn't for our baby.Completely unacceptable Regards, [redacted] ***
I report was done by our inspector on 1/7/and noted on the inspection that the tenants filter was dirty When a filter is found dirty during a bi-annual inspection, it prompts us to send out an HVAC technician to access the unit The filter that was pulled from the unit was filthy
I can send pictures if needed The tenant had almost a month to change the filter between the two appointments and did not do so The charge that the tenant received was for the techs time, evaluation of the unit and the changing of the filter The technician let the tenant know that she could purchase a pack of filters from Lowe's or Home Depot for around $ He never indicated to her that she would not need to pay the bill as he would not know A dirty filter was found on the tenants last report as well and as a one time courtesy we waived that fee It states in the tenants lease that it is their responsibility to change the filter at least every days and this filter was not changed hence why she received the bill
Complaint: ***
I am rejecting this response because: I verbally told the technician that the filter was due to be changed out that day was the day mark and would be changed that evening when my husband got homeThe technician proceeded to say oh I'll take care of it since I'm going to the store to get a cleaner for the mold in the bathroomI than asked if I would be charged for it and he told me TWICE "No will only pay what I paid for the filter" I am very disappointed in the way the technician lied about the charges after he was told that it was going to be changed that eveningThis technician is well aware that he should not have said I would only pay for the cost of the filterI have been lied to and they should take part of the blameMy previous experience with this company should not have any effect on their decision to do the right thing their technician lied to me point blank and there's no going around that.
Regards,
*** ***
A maintenance request was received for [redacted] on 6/15/14 stating the A/C was not working. Per the signed lease...
(Subchapter B, Chapter 92) "All requests for repairs must be in writing and delivered to the landlord. If the tenant is delinquent in rent at the time a repair notice is given, Landlord is not obligated to make the repair. In the event of an emergency related to the the condition of the property that materially affects the physical health or sfatey of the an ordinary tenant, the tenant may call the landlord or property manager at ###-###-####. Ordinarily a repair to the heating and air conditioning system is not an emergency" Per City of [redacted] Rental Code pertaining to heat and A/C Section 602 Heating Facilities Subsection 602.3 "Every owner and operator of any building who rents, leases, or lets one or more dwelling units on terms, either expressed or implied to furnish heat to the occupants thereof shall supply heat during the period of November 1st the March 31st to maintain a temperature of not less than 60 degrees in all habitable rooms, bathrooms and toilets." It is our company policy, at Birdy Maintenance, that maintenance requests are processed scheduled and within 72 hours of receipt of the complaint. The tenant called the after hours maintenance line to make her initial complaint. The request was processed and sent to the vendor Sunday 6/15/14. We received the completed invoice from our vendor 6/17/14 stating the blower motor and capacitor were replaced. Birdy Maintenance strives to deliver exceptional customer service for both our homeowners and tenants. We are committed to servicing every request in a efficient and effective manor. Our goal is to address problems as the arise and to ensure our homeowners and tenants are satisfied with the results. Emergency requests (outlined above) received are processed immediately after they are reported to Birdy Maintenance. Thank you, [redacted]
Complaint: [redacted]
I am rejecting this response because: this was the 2nd summer in a row that I had a/c EMERGENCY. and I did advise that it was an emergency for us do to a little baby I have with severe eczema. Her skin horribly swells up and gets a red itching sores if she is in extreme heat. Summer #1 she was an infant less 8 mo old, then the following year a toddler with the same medical condition. I did advise this when reporting the a/c. It was not taken into consideration. We had other maintenance issues with this house and never complained when Birdy properties failed to complete things 100%. such as the roof leaking from the up stairs bathroom and having to have someone come out multiple times but they never fixed the ceiling that had paint and paper hanging with wood exposed. we would not have pressed the issue of the heat regardless of [redacted]'s 104 degree temperatures in summer if it wasn't for our baby.Completely unacceptable.
Regards,[redacted]
Complaint: [redacted] I am rejecting this response because: this was the 2nd summer in a row that I had a/c EMERGENCYand I did advise that it was an emergency for us do to a little baby I have with severe eczemaHer skin horribly swells up and gets a red itching sores if she is in extreme heatSummer #she was an infant less mo old, then the following year a toddler with the same medical conditionI did advise this when reporting the a/cIt was not taken into considerationWe had other maintenance issues with this house and never complained when Birdy properties failed to complete things 100%such as the roof leaking from the up stairs bathroom and having to have someone come out multiple times but they never fixed the ceiling that had paint and paper hanging with wood exposedwe would not have pressed the issue of the heat regardless of ***'s degree temperatures in summer if it wasn't for our baby.Completely unacceptable Regards, [redacted] ***
I report was done by our inspector on 1/7/and noted on the inspection that the tenants filter was dirty When a filter is found dirty during a bi-annual inspection, it prompts us to send out an HVAC technician to access the unit The filter that was pulled from the unit was filthy
I can send pictures if needed The tenant had almost a month to change the filter between the two appointments and did not do so The charge that the tenant received was for the techs time, evaluation of the unit and the changing of the filter The technician let the tenant know that she could purchase a pack of filters from Lowe's or Home Depot for around $ He never indicated to her that she would not need to pay the bill as he would not know A dirty filter was found on the tenants last report as well and as a one time courtesy we waived that fee It states in the tenants lease that it is their responsibility to change the filter at least every days and this filter was not changed hence why she received the bill
Complaint: ***
I am rejecting this response because: I verbally told the technician that the filter was due to be changed out that day was the day mark and would be changed that evening when my husband got homeThe technician proceeded to say oh I'll take care of it since I'm going to the store to get a cleaner for the mold in the bathroomI than asked if I would be charged for it and he told me TWICE "No will only pay what I paid for the filter" I am very disappointed in the way the technician lied about the charges after he was told that it was going to be changed that eveningThis technician is well aware that he should not have said I would only pay for the cost of the filterI have been lied to and they should take part of the blameMy previous experience with this company should not have any effect on their decision to do the right thing their technician lied to me point blank and there's no going around that.
Regards,
*** ***
A maintenance request was received for [redacted] on 6/15/14 stating the A/C was not working. Per the signed lease...
(Subchapter B, Chapter 92) "All requests for repairs must be in writing and delivered to the landlord. If the tenant is delinquent in rent at the time a repair notice is given, Landlord is not obligated to make the repair. In the event of an emergency related to the the condition of the property that materially affects the physical health or sfatey of the an ordinary tenant, the tenant may call the landlord or property manager at ###-###-####. Ordinarily a repair to the heating and air conditioning system is not an emergency" Per City of [redacted] Rental Code pertaining to heat and A/C Section 602 Heating Facilities Subsection 602.3 "Every owner and operator of any building who rents, leases, or lets one or more dwelling units on terms, either expressed or implied to furnish heat to the occupants thereof shall supply heat during the period of November 1st the March 31st to maintain a temperature of not less than 60 degrees in all habitable rooms, bathrooms and toilets." It is our company policy, at Birdy Maintenance, that maintenance requests are processed scheduled and within 72 hours of receipt of the complaint. The tenant called the after hours maintenance line to make her initial complaint. The request was processed and sent to the vendor Sunday 6/15/14. We received the completed invoice from our vendor 6/17/14 stating the blower motor and capacitor were replaced. Birdy Maintenance strives to deliver exceptional customer service for both our homeowners and tenants. We are committed to servicing every request in a efficient and effective manor. Our goal is to address problems as the arise and to ensure our homeowners and tenants are satisfied with the results. Emergency requests (outlined above) received are processed immediately after they are reported to Birdy Maintenance. Thank you, [redacted]
Complaint: [redacted]
I am rejecting this response because: this was the 2nd summer in a row that I had a/c EMERGENCY. and I did advise that it was an emergency for us do to a little baby I have with severe eczema. Her skin horribly swells up and gets a red itching sores if she is in extreme heat. Summer #1 she was an infant less 8 mo old, then the following year a toddler with the same medical condition. I did advise this when reporting the a/c. It was not taken into consideration. We had other maintenance issues with this house and never complained when Birdy properties failed to complete things 100%. such as the roof leaking from the up stairs bathroom and having to have someone come out multiple times but they never fixed the ceiling that had paint and paper hanging with wood exposed. we would not have pressed the issue of the heat regardless of [redacted]'s 104 degree temperatures in summer if it wasn't for our baby.Completely unacceptable.
Regards,[redacted]