Birkenstock Repair

Unfortunately, the hotel was sold out on the night of your reservation We try to be flexible on the refund of guest no-shows, but cannot do so on a night where we have turned down other reservations Ultimately, guests are responsible for cancelling their own reservations according to the Marriott policy that they were booked under

The hotel is not accepting ANY responsibility for the fact that I never received a confirmationI do appreciate all of your efforts, but it seems that this institution does not care about future business!!!! *** ***

Unfortunately, the hotel was sold out on the night of your reservation.  We try to be flexible on the refund of guest no-shows, but cannot do so on a night where we have turned down other reservations.  Ultimately, guests are responsible for cancelling their own reservations according to...

the Marriott policy that they were booked under.