Birmingham Home Leasing

To Whom this may concern,We at Interstate Ventilation would like to apologize for any inconvenience this has caused youWe take pride in having a good name for our company so that we can continue to obtain word-of-mouth referralsWhen we purchase our calling lists from lead providers and compilers they are scrubbed against the National Do Not Call RegistryAside from that we also import the DNC list into our automated dialing system to be sure that if a number did come in, it would not be calledHow your number got into our dialing system I can not be for sure, however I can assure you that if you asked to be put on our do not call list that you will not receive any future calls from us.I would also like to address the fact that the representative said "good luck." All of our sales calls are recorded but the only way for me to look up the recording is to have the phone number they called you on so that way I can listen to itThere is no excuse as to why anyone would say that and again apologize for that.As for as us being a "scam," why would you say that? Because we schedule appointments cold calling? That by no means suggests that we are a scam! We service over hones weekly and have been in business for a couple of years and any negativity about our company is mostly because we phone solicitNewsday phone solicits, are they a scam? The cable companies phone solicit, are they a scam also? It doesn't make any sense to assume a company is a scam because they book their appointments via cold callingWe have hundreds of thousands of customer who we have serviced over the years and continue to do so that are 100% satisfied with our work and use us annually.My sincerest apologies for the phone call and be assured this will not happen again!

This issue occurred with Mr [redacted] because the job was referred to us by a manufacturer to see Mr ***, Take measurements and install a chase cover provided by the manufacturerWhen the manufacturer made the chase cover it was made of completely different material then we normally use and it was extremely heavyJohn in our office has been going back and forth with the manufacturer to fix this issue and it seemed to never be resolvedMr [redacted] charged back his credit card for the amount of $which was the deposit for the work and we allowed him to get his money backThis is not a typical incident with our company and I apologize that it had happened

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please mail refund to the address on your letter Regards, [redacted] For [redacted]

I am writing this email in response to the [redacted] residence at [redacted] ***Please find attached a .wav file of the initial call to Mrs [redacted] on 3/4/informing her of the special we were running in the areaNow I must add that from the phone conversation she does not sound years of age nor does she seem to not in her right state of mindWe cleaned and inspected both furnace and fireplace flues from the roof down on the date of service and also informed Mrs [redacted] that her flashing needed to be resealed and she should waterproof her chimneyWe completed all of the work on that dayOn or about 3/28/we received a call from [redacted] , who claimed to be her son and expressed that the work was not doneHe stated basically everything in the complaint about the insulation in the fireplace and the tarThe fireplace may have had insulation stuffed in there, but that was at the base, it can still be swept from the roofThe tar in question is what we use to seal flashing, as do most roofing companies During the phone call with [redacted] we offered him a refund of $to insure his satisfaction, which he agreed toFor all refunds we require a waiver to be signed to make sure that they will not try to take us to court or go any furtherWe emailed him the waiver and received a follow up that the $was no longer sufficient, instead he wanted $backWe then updated the waiver and agreed to give back the $but never received the signed waiver backThis could have all been taken care of without the Revdex.com’s help but apparently Mr [redacted] refused to sign the waiverAttached is the original waiver and the updated one that were both sent to Mr [redacted] ’s email As far as Mrs [redacted] being “scared” of us, that does not make any sense! We have not given any reason for her to be scared of us and we have tried numerous times to resolve this issue with her son who has not made any attempt to resolve it himselfThe fact that she is years old has no weight in this situationShe is clearly in her right state of mind, and company policy is that when dealing with a senior citizen we always ask to speak to children, if they decline for us to contact anyone we do not want to insult the customer by pushing the subjectIf the technician feels that a customer is not in her right state of mind we will not do any type of work until we can contact someone to go over the workApparently Mrs [redacted] did not want us to speak to her son at the time of servicePlease understand we do not discriminate customers due to their ageWe service customers of all ages and try as hard as possible to steer clear of seniors due to issues with children trying to blame work not authorized due to their age Please see all attached documents Thank you, MrsLeigh L Operations Manager Toll Free: [redacted] x***

Complaint: ***
I am rejecting this response because: My mother nor myself was never received an offer of refund. If that is the case she will gladly accept it and will sign the wavier and cancel the formal complaint logged with the State of NJ Consumer Affairs. I will still state that in years of homeowner ship and having my fireplace and oil flue cleaned on a regular bases, the cleaning companies always come in to the house, to clean a fireplace from the top down with out checking the inside is a very serious flaw in workmanship and a safety violationI stand by all of me pervious statements. If they are offering the refund, please have them email me directly at ***
Regards,
*** ***

Dear *** ***We are very sorry for any inconvenience our solicitation(s) might have caused you and w certainly do not intentionally violate the "DNC registry". Actually we have a very strict zero tolerance policy with our employees, if we find out they are violating ANY known rules
and regulations regarding the responsibilities here. We also want you to know that some times the data we retrieve has been "SCRUBBED" properly by the sources we've attained them from. But rest assured, we take every precaution to prevent this by cleaning our data ourselves. Sometimes, though what might of happened in your situation is that your data came through. We apologize if this happened, it was not intentional.If you'd like, we will take ever further precautions by manually deleting your data from our records this way we'll know for sure this matter will not happen again.Therefore, we have the correct information such as name, address and phone number and we'll make sure we take care of this immediately. Sincerely*** M***Director of Business Development

BusinessMost Recent MessageDate Sent: 5/2/3:23:PMwe are working on this issue as we speak we will contact the customer as soon as possible thanks

This issue occurred with Mr [redacted] because the job was referred to us by a manufacturer to see Mr [redacted], Take measurements and install a chase cover provided by the manufacturer. When the manufacturer made the chase cover it was made of completely different material then we normally use and it was...

extremely heavy. John in our office has been going back and forth with the manufacturer to fix this issue and it seemed to never be resolved. Mr [redacted] charged back his credit card for the amount of $100 which was the deposit for the work and we allowed him to get his money back. This is not a typical incident with our company and I apologize that it had happened.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Please mail refund to the address on your letter.
Regards,
[redacted] For [redacted]

Please have Mr. [redacted] and Mrs [redacted] sign the attached waiver and state where he would lilke the check mailed to. Once the waiver is in our possession the check will be issued.

Complaint: [redacted]
I am rejecting this response because it either factually inaccurate that the company scrubbed this list against the the National Do Not Call Registry or their is a major flaw in the process. The number has been confirmed to have been on the list since December 21, 2012. A copy of the email validation is below. Also according to [redacted] in Pennsylvania, the PA Attorney General has alleged that Interstate Ventilation has violated the Do Not Call list with "hundreds of thousands of unsolicited phone calls to people registered on Pennsylvania’s Do Not Call list." This article is available here http://fox43.com/2016/04/28/representatives-of-chimney-cleaning-companies-...⇄ you google the phone number that called (which came up very strange on the caller ID, similar to a spoofed number), there are numerous alleged complaints of violations of the Do Not Call Registry. Police in Massachusetts have also warned the public of aggressive sales tactics by people reported to be from "Interstate Ventilation." http://patch.com/massachusetts/marblehead/police-warn-aggressive-...⇄ welcome you to review the call further. The recording is the same day as my original complaint and the number called was [redacted] As mentioned in my original complaint, I am looking for the company to follow the law clearly and if there is a flaw in the process, I would like to see that corrected so complaints similar to this are properly addressed.
Regards,
[redacted] Begin forwarded message:From: [email protected]: National Do Not Call Registry - Your Registration Is ConfirmedDate: June 20, 2016 at 11:50:58 AM EDTTo: [redacted]Thank you for registering your phone number with the National Do Not Call Registry. You successfully registered your phone number ending in [redacted] on December 21, 2012. Most telemarketers will be required to stop calling you 31 days from your registration date. Visit https://www.donotcall.gov  to register another number or file a complaint against someone violating the Registry.[redacted]Please do not reply to this message as it is from an unattended mailbox. Any replies to this email will not be responded to or forwarded. This service is used for outgoing emails only and cannot respond to inquiries.

I am writing this email in response to the [redacted] residence at [redacted]. Please find attached a .wav file of the initial call to Mrs. [redacted] on 3/4/2016 informing her of the special we were running in the area. Now I must add that from the phone conversation she does not sound 91 years of age nor does she seem to not in her right state of mind. We cleaned and inspected both furnace and fireplace flues from the roof down on the date of service and also informed Mrs. [redacted] that her flashing needed to be resealed and she should waterproof her chimney. We completed all of the work on that day. On or about 3/28/2016 we received a call from [redacted], who claimed to be her son and expressed that the work was not done. He stated basically everything in the complaint about the insulation in the fireplace and the tar. The fireplace may have had insulation stuffed in there, but that was at the base, it can still be swept from the roof. The tar in question is what we use to seal flashing, as do most roofing companies.   During the phone call with [redacted] we offered him a refund of $300 to insure his satisfaction, which he agreed to. For all refunds we require a waiver to be signed to make sure that they will not try to take us to court or go any further. We emailed him the waiver and received a follow up that the $300 was no longer sufficient, instead he wanted $914 back. We then updated the waiver and agreed to give back the $914 but never received the signed waiver back. This could have all been taken care of without the Revdex.com’s help but apparently Mr. [redacted] refused to sign the waiver. Attached is the original waiver and the updated one that were both sent to Mr. [redacted]’s email.   As far as Mrs. [redacted] being “scared” of us, that does not make any sense! We have not given any reason for her to be scared of us and we have tried numerous times to resolve this issue with her son who has not made any attempt to resolve it himself. The fact that she is 91 years old has no weight in this situation. She is clearly in her right state of mind, and company policy is that when dealing with a senior citizen we always ask to speak to children, if they decline for us to contact anyone we do not want to insult the customer by pushing the subject. If the technician feels that a customer is not in her right state of mind we will not do any type of work until we can contact someone to go over the work. Apparently Mrs. [redacted] did not want us to speak to her son at the time of service. Please understand we do not discriminate customers due to their age. We service customers of all ages and try as hard as possible to steer clear of seniors due to issues with children trying to blame work not authorized due to their age.   Please see all attached documents.   Thank you,   Mrs. Leigh L Operations Manager   Toll Free: [redacted] x[redacted]

we are working on this issue as we speak we will contact the customer as soon as possible thanks

Complaint: [redacted]
I am rejecting this...

response because:Good Morning,  I filed a complaint on behalf of my mother [redacted].  Unfortunately the two letters that you mailed to me were not opened by my mother. She is 92 and thought it was my personal mail.Interstate Ventilation, inc. has not made restitution to my mother as of this date.   I had asked them to contact me only, as she is now scared of them.   Please reopen this case, and send all correspondence to me at the address below or my home address.   [redacted]   Cell [redacted]
Regards,
[redacted]

To Whom this may concern,We at Interstate Ventilation would like to apologize for any inconvenience this has caused you. We take pride in having a good name for our company so that we can continue to obtain word-of-mouth referrals. When we purchase our calling lists from lead providers and compilers...

they are scrubbed against the National Do Not Call Registry. Aside from that we also import the DNC list into our automated dialing system to be sure that if a number did come in, it would not be called. How your number got into our dialing system I can not be for sure, however I can assure you that if you asked to be put on our do not call list that you will not receive any future calls from us.I would also like to address the fact that the representative said "good luck." All of our sales calls are recorded but the only way for me to look up the recording is to have the phone number they called you on so that way I can listen to it. There is no excuse as to why anyone would say that and again apologize for that.As for as us being a "scam," why would you say that? Because we schedule appointments cold calling? That by no means suggests that we are a scam! We service over 100 hones weekly and have been in business for a couple of years and any negativity about our company is mostly because we phone solicit. Newsday phone solicits, are they a scam? The cable companies phone solicit, are they a scam also? It doesn't make any sense to assume a company is a scam because they book their appointments via cold calling. We have hundreds of thousands of customer who we have serviced over the years and continue to do so that are 100% satisfied with our work and use us annually.My sincerest apologies for the phone call and be assured this will not happen again!