Birmingham Mortgage

> [redacted]:> In> response to complaint ID [redacted] filed by [redacted]> [redacted]> We> acquired  this business on June 20,2016, this is a new> business module to my company. We are making every effort to> learn the processes, policies, & products.  With that> we...

have checked with our suppliers since Ms. [redacted] visit,> they have confirmed that the design of th flex pipe Ms.> [redacted] refers to had been previously supplied to our> predecessor. We do not currently stock, or use that design,> that does not mean that it was not installed by our> predecessor.>> Ms.> [redacted] was informed the a flex pipe of any design is only> covered by a 1 year warranty. Her repair was done on January> 24, 2015, August 23, 2016 that is 19 Months.Unfortunately> her warranty has expired and is not covered to be replaced> at no cost. As a show of good will, previous to Ms. [redacted]> contacting anyone from meinieke, Revdex.com, or even the attorney> generals office, I did offer to repair the flex pipe for> $80.00. After advising Mrs. [redacted] that her warranty> expired and offering her the option of getting the flex pipe> fixed she declined the offer. Further stating that she will> talk to anyone that will get her money back or having the> services needed done for free.> Sincerely> Paul> E[redacted]