We are very aware of what the client is claimingOur moving crew does not recall the damage occurringWhen they left, the mattress was leaning against the wall because the client elected to assemble the bed himselfThe client did text our crew that evening reporting the damage and our crew was
shocked because they didn't see any damage. At this point, we have found someone to repair and offered to cover 100% of that costThe client did not like that because they say it voids the warrantyWe have checked with our insurance company and they are looking into where our liability will lie with thatWe have also offered to split the cost of a new mattress in interest of customer service.In regards to the 100% Satisfaction Guarantee, we very clearly outline this on our websiteThis is a guarantee of the people we put in our client's homesThat can be found here: http://www.meatheadmovers.com/blog/money-back-guarantee-152.aspxIn summary, we are working with the Trippet's and our insurance company for the best possible solution
This client's move was set up and paid for by a non-profit. The scope of work was given to us by the client and when we arrived at the origin in Napa, there was a lot more work than what was communicated to us. We would be happy to do the additional work, however, this was not agreed upon nor...
approved by the non-profit that was paying for his moving service. We are waiting to hear back to see if they would like to contract us to do the additional work.
I am rejecting this response because:The items that were set aside to be picked up by the Salvation Army the day that H[redacted] came to do the estimate were picked up prior to the move date and was not there anymore. The items that Meathead Movers had on their list that was not included in the original list consisted of two sofas and matching living room chairs, a triple dresser, two TVs, patio furniture, table lamps, a small desk, 4 area rugs, 7 pieces of artwork, an ironing board, a ladder, two end tables and 2 large tables along with various other items. No way could these items have been missed. It was after the move when many things got left behind because of lack of time that I came back to get and loaded my SUV. All the other items that I could not take with me I called the Salvation Army to pick up. These items we're not ment originally to go to the Salvation Army but rather than hire another moving company to move them I gave them away. I told H[redacted] every thing was to go. When I signed the contract online I did not notice that the long list was missing these important items not expecting that everything wasn't lifted.
Regards,
P[redacted]
Complaint: 11565414
I am rejecting this response because: The non profit MeatHead is referring to is the Veterans Administration of San Luis Obispo. They help Vets with needs they don't have the funds for. MeatHeads were paid $2847.51 to move all my possessions in storage from Napa to Avila. I got a phone call from Sandra Gould that they would return to bring remaining possessions & pay balance of June rent because job was not completed on June 9th. A short time later Sandra Gould's office called stating they would not be doing this no explanation or reason was offered. I have been left in the middle of the Veterans Adm & MeatHeads not finishing what they were paid to do. I am greateful for all that the Veterans Adm is doing for me. BUT I am still without my remaining possessions and rent is is still accruing each at $228.00 a month plus penalties.
Regards,
R[redacted]
Complaint: 11617488
I am rejecting this response because: this saga only continues because this company is still telling stories. Yes, we had a personal estimate, they are well versed at offering additional services and products, boxes etc without revealing a cost. I was contacted on several occasions to set up the move date,and when I explained that I had received a lower estimate, I was told that our move was not going to be more than $2500, and no where near the "Not to go over " price of $3309.15. After this very convincing conversation, I booked the date for the move.we had been preparing for this move for 2 months, and had boxes packed in every room, the statement that we were not ready is completely false. At NO time was there any conversation about leaving any items for our family to move ...utterly ridiculous. There was never a final walk through, the team leader "T[redacted]", was very quick to cross off the area of the paperwork that indicated that nothing was left behind, so if this agreement was made, I would expect it to be on the receipt.When my son called the day after the move,to report the many items that were not moved, the response was to send out a truck to complete the move but never said there would be no change,and could not tell him when the truck could be there, this was on Saturday July 23rd. We had a deadline to be out of the house and had to complete the move using five personal vehicles and several trips. I have never asked for anything more than what I feel is fair. I had spent hours on the phone with 4 people at this company before trying to talk to the GM. We made specific days and times to speak by phone, and she did not follow through with those plans. I waited for two entire days for her call, which never came. After so many tries to resolve this issue I felt I had no other option than to use social media to tell our story. I told them on numerous emails that I did not want to do that, I never have posted anything negative on a review site or on social media. We have documented many of the broken items that were packed by their packers, as well as boxes we packed. All were marked very fragile, but we saw the movers ignore this. I had NO idea that anyone went to their office and do not condone this visit. If I felt it would make a difference in the outcome, I would have been there myself. I really don't know how to get this to a reasonable outcome. I am still shocked that this company operates in this manner. As I may have mentioned previously, I am not the only person who has been treated so unfair,overcharged and did not have their move completed. I am positive they know this fact, and continue to create me as the villain and extorting. This is completely unjust and a sad attempt to believe their own lies. In the responses from them, through the Revdex.com , I find it interesting how much their story changes, while mine has remained consistent.
Regards,
D[redacted]
ost to $2500.00. This included us not completing the entire scope of work and the client having to complete a portion so we could get the move done in less hours. On move day, the client was not fully packed and it made it difficult to complete the scope of work in the time we calculated let alone to get it done in less time that would fit what the client wanted to pay. We performed her pack and she sent the packers away and we refunded her for the cost of materials and gave her two hours of free packing. On the move, we exceeded the maximum price by almost $500.00 and we did not charge the client for that additional time that it took because they did not prepare for the move. After the move, we were informed that items were left that the client wanted to be moved despite the fact that the crew completed a walk through on move day. Regardless, we offered to come out at no cost and move the remainder of the items. The client refused and said that want money instead, which they were not entitled to because we completed the scope of work and more work that we did not agree to at the time of the estimate. We spoke with her and she requested almost $1000.00 back. We did not understand why she felt justified in asking for a refund and told her that so she requested to speak with someone else. Our General Manager tried on several occasions with scheduled calls and emails to speak with her with no luck. Rather, the client emailed that she was too busy to talk and spent time writing negative reviews and then started demanding $1500.00 back rather than the $1000.00 she initially asked for. At this point, we realized this client wasn’t interested in being reasonable and must have had other motives in demanding money back. About a month later, a family member of hers came into our office demanding a check for $1500.00 claiming we ripped his family off and cursing and threatening my staff with physical violence. We had to call the police because our staff was afraid of hi. We let him know we would be happy to speak w
Complaint: 11239121
I am rejecting this response because:The Consumer stated over the phone that the business last response does not seem to pertain to this complaint, but if they would like to get this resolved she is willing to accept a discount of the bill and then she will have Amex pay the rest.
Regards,
P[redacted]
We really are not interested in going back and forth with this client. We completed an in person estimate and based upon what the client wanted moved for her mother we calculated a Not to Exceed price of $3309.15. The client said her budget for the move was $2500.00 and we explained how to keep the cost to $2500.00. This included us not completing the entire scope of work and the client having to complete a portion so we could get the move done in less hours. On move day, the client was not fully packed and it made it difficult to complete the scope of work in the time we calculated let alone to get it done in less time that would fit what the client wanted to pay. We performed her pack and she sent the packers away and we refunded her for the cost of materials and gave her two hours of free packing. On the move, we exceeded the maximum price by almost $500.00 and we did not charge the client for that additional time that it took because they did not prepare for the move. After the move, we were informed that items were left that the client wanted to be moved despite the fact that the crew completed a walk through on move day. Regardless, we offered to come out at no cost and move the remainder of the items. The client refused and said that want money instead, which they were not entitled to because we completed the scope of work and more work that we did not agree to at the time of the estimate. We spoke with her and she requested almost $1000.00 back. We did not understand why she felt justified in asking for a refund and told her that so she requested to speak with someone else. Our General Manager tried on several occasions with scheduled calls and emails to speak with her with no luck. Rather, the client emailed that she was too busy to talk and spent time writing negative reviews and then started demanding $1500.00 back rather than the $1000.00 she initially asked for. At this point, we realized this client wasn’t interested in being reasonable and must have had other motives in demanding money back. About a month later, a family member of hers came into our office demanding a check for $1500.00 claiming we ripped his family off and cursing and threatening my staff with physical violence. We had to call the police because our staff was afraid of hi. We let him know we would be happy to speak with his criminal law attorney he threatened us with. It is clear this client is just trying to extort us and we are unwilling to allow this to happen.
Complaint: 11452307
I am rejecting this response because we are still trying to get this claim resolved. We have submitted claim forms and are mailing in additional information. The final letter is being mailed in today. We have been routed around their company with no resolution.
Regards,
[redacted] W[redacted]
We have tried exceedingly hard to resolve the issues that the client felt they had on move day, including offering free services, amongst other things. We realized that a satisfactory resolution would be impossible in this situation when the client came in to our lobby and threatened physical...
violence against multiple employees if we did not pay them the large amount of cash they were demanding as a resolution.
We have not received a completely filed claim from this client. We have been in contact and been very clear what we need to process the claim. In one conversation, Ms. W[redacted] did not want to give us the necessary information for her to process her claim and said she would take us to court. Since...
then, we spoke with her husband and he said they are sending in everything we asked for. I was clear that we will review the documents and if everything is there, we can move forward. If we still need documentation, we will reach out immediately.
Complaint: 11617488
I am rejecting this response because: I never went to this office,I never threatened anyone's! I have tried many times to connect with the General Manager,A[redacted]. She has scheduled times for a telephone conversation,only to wait all day, no call. I feel she is exaggerating our claim for "huge " amounts of money,which is also Not true. We have asked for a fair refund for a job they did not complete and for damage and broken valuables that were discovered after I filled this complaint. After speaking with several people in the community, l find our issue with this company are common, I would certainly never threaten anyone, I consider myself to be professional and honest in any situation and have tried to resolve this issue in a professional manner. At this time I feel that this is going nowhere unless I go to Small Claims court, and have no energy to continue dealing with the,,which is what they were planning on. I am a strong believer in Karma, I will leave it there. I don't know how they can continue running a business in this manner, and feel good about themselves. I have better things to do than play this game.I appreciate the service provided by the Revdex.com and the assistance provided to me. I'm not so sure that they deserve the stamp of approval by the Revdex.com, perhaps a review of the business practices is due.
Regards,
D[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10678763, and find that this resolution is satisfactory to me.However, I would never recommend this moving service to anyone. No one from this corporation treated me with respect-instead just said "You are getting a free move, we don't care that we damaged your items". There is an extreme lack of professionalism with Meathead movers-they don't want you to comment about how your move was, they just want you to pay them and go away.
Regards,
C[redacted]
Complaint: 11591075
I am rejecting this response because: The company's response and description of the situation is not compatible with my record of events and statements between me and the company. They have however, after long delays refunded their improper charges to my account---and in that respect only, I am satisfied.
Regards,
J[redacted]
We are very aware of what the client is claimingOur moving crew does not recall the damage occurringWhen they left, the mattress was leaning against the wall because the client elected to assemble the bed himselfThe client did text our crew that evening reporting the damage and our crew was
shocked because they didn't see any damage. At this point, we have found someone to repair and offered to cover 100% of that costThe client did not like that because they say it voids the warrantyWe have checked with our insurance company and they are looking into where our liability will lie with thatWe have also offered to split the cost of a new mattress in interest of customer service.In regards to the 100% Satisfaction Guarantee, we very clearly outline this on our websiteThis is a guarantee of the people we put in our client's homesThat can be found here: http://www.meatheadmovers.com/blog/money-back-guarantee-152.aspxIn summary, we are working with the Trippet's and our insurance company for the best possible solution
This client's move was set up and paid for by a non-profit. The scope of work was given to us by the client and when we arrived at the origin in Napa, there was a lot more work than what was communicated to us. We would be happy to do the additional work, however, this was not agreed upon nor...
approved by the non-profit that was paying for his moving service. We are waiting to hear back to see if they would like to contract us to do the additional work.
I am rejecting this response because:The items that were set aside to be picked up by the Salvation Army the day that H[redacted] came to do the estimate were picked up prior to the move date and was not there anymore. The items that Meathead Movers had on their list that was not included in the original list consisted of two sofas and matching living room chairs, a triple dresser, two TVs, patio furniture, table lamps, a small desk, 4 area rugs, 7 pieces of artwork, an ironing board, a ladder, two end tables and 2 large tables along with various other items. No way could these items have been missed. It was after the move when many things got left behind because of lack of time that I came back to get and loaded my SUV. All the other items that I could not take with me I called the Salvation Army to pick up. These items we're not ment originally to go to the Salvation Army but rather than hire another moving company to move them I gave them away. I told H[redacted] every thing was to go. When I signed the contract online I did not notice that the long list was missing these important items not expecting that everything wasn't lifted.
Regards,
P[redacted]
Complaint: 11565414
I am rejecting this response because: The non profit MeatHead is referring to is the Veterans Administration of San Luis Obispo. They help Vets with needs they don't have the funds for. MeatHeads were paid $2847.51 to move all my possessions in storage from Napa to Avila. I got a phone call from Sandra Gould that they would return to bring remaining possessions & pay balance of June rent because job was not completed on June 9th. A short time later Sandra Gould's office called stating they would not be doing this no explanation or reason was offered. I have been left in the middle of the Veterans Adm & MeatHeads not finishing what they were paid to do. I am greateful for all that the Veterans Adm is doing for me. BUT I am still without my remaining possessions and rent is is still accruing each at $228.00 a month plus penalties.
Regards,
R[redacted]
Complaint: 11617488
I am rejecting this response because: this saga only continues because this company is still telling stories. Yes, we had a personal estimate, they are well versed at offering additional services and products, boxes etc without revealing a cost. I was contacted on several occasions to set up the move date,and when I explained that I had received a lower estimate, I was told that our move was not going to be more than $2500, and no where near the "Not to go over " price of $3309.15. After this very convincing conversation, I booked the date for the move.we had been preparing for this move for 2 months, and had boxes packed in every room, the statement that we were not ready is completely false. At NO time was there any conversation about leaving any items for our family to move ...utterly ridiculous. There was never a final walk through, the team leader "T[redacted]", was very quick to cross off the area of the paperwork that indicated that nothing was left behind, so if this agreement was made, I would expect it to be on the receipt.When my son called the day after the move,to report the many items that were not moved, the response was to send out a truck to complete the move but never said there would be no change,and could not tell him when the truck could be there, this was on Saturday July 23rd. We had a deadline to be out of the house and had to complete the move using five personal vehicles and several trips. I have never asked for anything more than what I feel is fair. I had spent hours on the phone with 4 people at this company before trying to talk to the GM. We made specific days and times to speak by phone, and she did not follow through with those plans. I waited for two entire days for her call, which never came. After so many tries to resolve this issue I felt I had no other option than to use social media to tell our story. I told them on numerous emails that I did not want to do that, I never have posted anything negative on a review site or on social media. We have documented many of the broken items that were packed by their packers, as well as boxes we packed. All were marked very fragile, but we saw the movers ignore this. I had NO idea that anyone went to their office and do not condone this visit. If I felt it would make a difference in the outcome, I would have been there myself. I really don't know how to get this to a reasonable outcome. I am still shocked that this company operates in this manner. As I may have mentioned previously, I am not the only person who has been treated so unfair,overcharged and did not have their move completed. I am positive they know this fact, and continue to create me as the villain and extorting. This is completely unjust and a sad attempt to believe their own lies. In the responses from them, through the Revdex.com , I find it interesting how much their story changes, while mine has remained consistent.
Regards,
D[redacted]
ost to $2500.00. This included us not completing the entire scope of work and the client having to complete a portion so we could get the move done in less hours. On move day, the client was not fully packed and it made it difficult to complete the scope of work in the time we calculated let alone to get it done in less time that would fit what the client wanted to pay. We performed her pack and she sent the packers away and we refunded her for the cost of materials and gave her two hours of free packing. On the move, we exceeded the maximum price by almost $500.00 and we did not charge the client for that additional time that it took because they did not prepare for the move. After the move, we were informed that items were left that the client wanted to be moved despite the fact that the crew completed a walk through on move day. Regardless, we offered to come out at no cost and move the remainder of the items. The client refused and said that want money instead, which they were not entitled to because we completed the scope of work and more work that we did not agree to at the time of the estimate. We spoke with her and she requested almost $1000.00 back. We did not understand why she felt justified in asking for a refund and told her that so she requested to speak with someone else. Our General Manager tried on several occasions with scheduled calls and emails to speak with her with no luck. Rather, the client emailed that she was too busy to talk and spent time writing negative reviews and then started demanding $1500.00 back rather than the $1000.00 she initially asked for. At this point, we realized this client wasn’t interested in being reasonable and must have had other motives in demanding money back. About a month later, a family member of hers came into our office demanding a check for $1500.00 claiming we ripped his family off and cursing and threatening my staff with physical violence. We had to call the police because our staff was afraid of hi. We let him know we would be happy to speak w
Complaint: 11239121
I am rejecting this response because:The Consumer stated over the phone that the business last response does not seem to pertain to this complaint, but if they would like to get this resolved she is willing to accept a discount of the bill and then she will have Amex pay the rest.
Regards,
P[redacted]
We really are not interested in going back and forth with this client. We completed an in person estimate and based upon what the client wanted moved for her mother we calculated a Not to Exceed price of $3309.15. The client said her budget for the move was $2500.00 and we explained how to keep the cost to $2500.00. This included us not completing the entire scope of work and the client having to complete a portion so we could get the move done in less hours. On move day, the client was not fully packed and it made it difficult to complete the scope of work in the time we calculated let alone to get it done in less time that would fit what the client wanted to pay. We performed her pack and she sent the packers away and we refunded her for the cost of materials and gave her two hours of free packing. On the move, we exceeded the maximum price by almost $500.00 and we did not charge the client for that additional time that it took because they did not prepare for the move. After the move, we were informed that items were left that the client wanted to be moved despite the fact that the crew completed a walk through on move day. Regardless, we offered to come out at no cost and move the remainder of the items. The client refused and said that want money instead, which they were not entitled to because we completed the scope of work and more work that we did not agree to at the time of the estimate. We spoke with her and she requested almost $1000.00 back. We did not understand why she felt justified in asking for a refund and told her that so she requested to speak with someone else. Our General Manager tried on several occasions with scheduled calls and emails to speak with her with no luck. Rather, the client emailed that she was too busy to talk and spent time writing negative reviews and then started demanding $1500.00 back rather than the $1000.00 she initially asked for. At this point, we realized this client wasn’t interested in being reasonable and must have had other motives in demanding money back. About a month later, a family member of hers came into our office demanding a check for $1500.00 claiming we ripped his family off and cursing and threatening my staff with physical violence. We had to call the police because our staff was afraid of hi. We let him know we would be happy to speak with his criminal law attorney he threatened us with. It is clear this client is just trying to extort us and we are unwilling to allow this to happen.
Complaint: 11452307
I am rejecting this response because we are still trying to get this claim resolved. We have submitted claim forms and are mailing in additional information. The final letter is being mailed in today. We have been routed around their company with no resolution.
Regards,
[redacted] W[redacted]
We have tried exceedingly hard to resolve the issues that the client felt they had on move day, including offering free services, amongst other things. We realized that a satisfactory resolution would be impossible in this situation when the client came in to our lobby and threatened physical...
violence against multiple employees if we did not pay them the large amount of cash they were demanding as a resolution.
We have not received a completely filed claim from this client. We have been in contact and been very clear what we need to process the claim. In one conversation, Ms. W[redacted] did not want to give us the necessary information for her to process her claim and said she would take us to court. Since...
then, we spoke with her husband and he said they are sending in everything we asked for. I was clear that we will review the documents and if everything is there, we can move forward. If we still need documentation, we will reach out immediately.
Complaint: 11617488
I am rejecting this response because: I never went to this office,I never threatened anyone's! I have tried many times to connect with the General Manager,A[redacted]. She has scheduled times for a telephone conversation,only to wait all day, no call. I feel she is exaggerating our claim for "huge " amounts of money,which is also Not true. We have asked for a fair refund for a job they did not complete and for damage and broken valuables that were discovered after I filled this complaint. After speaking with several people in the community, l find our issue with this company are common, I would certainly never threaten anyone, I consider myself to be professional and honest in any situation and have tried to resolve this issue in a professional manner. At this time I feel that this is going nowhere unless I go to Small Claims court, and have no energy to continue dealing with the,,which is what they were planning on. I am a strong believer in Karma, I will leave it there. I don't know how they can continue running a business in this manner, and feel good about themselves. I have better things to do than play this game.I appreciate the service provided by the Revdex.com and the assistance provided to me. I'm not so sure that they deserve the stamp of approval by the Revdex.com, perhaps a review of the business practices is due.
Regards,
D[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10678763, and find that this resolution is satisfactory to me.However, I would never recommend this moving service to anyone. No one from this corporation treated me with respect-instead just said "You are getting a free move, we don't care that we damaged your items". There is an extreme lack of professionalism with Meathead movers-they don't want you to comment about how your move was, they just want you to pay them and go away.
Regards,
C[redacted]
Complaint: 11591075
I am rejecting this response because: The company's response and description of the situation is not compatible with my record of events and statements between me and the company. They have however, after long delays refunded their improper charges to my account---and in that respect only, I am satisfied.
Regards,
J[redacted]