Dear Mrs***,
Per our discussion on November 18, 2014, I have mailed a check for your full AAA dues totaling $Additionally, please be aware that I have sent a letter to a local *** *** branch requesting the reversal of your incurred overdraft
fees
Should you need any assistance or have any further questions, please feel free to reach me directly through my contact information belowWe thank you for your years of loyalty with the club and for your time in helping us address this matter; we hope to see you again as a valued member of AAA Arizona
Sincerely,
*** ***
AAA Arizona
Supervisor, Memebr Relations
Dear Ms. [redacted],
We received your letter dated September 30th. We understand your position and empathize with your situation. We are however unable to grant your request of $1,550. Many points were raised in your correspondence and...
that coupled with a review of our records lead us to decline to take responsibility for your cars break down and damage repair.
When the radiator was replaced on the 17th of February and you picked up your car, the radiator cap was not a factory type (it had been replaced at some point in the past). You returned to our shop on April 18th, two months later with no problems indicated with your cooling system. That is, you did not apprise our facility of any, nor did we notice any problems with the cooling system in the course of test driving and working on the vehicle for unrelated matters (rear shocks). Clearly the cooling system problem from the February visit had been a success, with no other cooling problems manifesting within two months of driving. If your radiator cap had been faulty at the time of the radiator replacement, the problem would have manifested itself soon after the replacement. After two months and almost 2000 miles driven, no problems had occurred.
On May the 7th, almost three months from the radiator repair date, your car was towed back to us with a cooling problem. Upon testing, it was noted that when refilled, the radiator and cap held pressure with out external water leaks. While the radiator cap may not have been replaced back in February, the fact is that the problem on the 7th of May was a new one and unrelated to your previous repair. The head gasket and or cylinder head itself had failed and was pressuring the cooling system with engine compression. There are many possible reasons for the cylinder head to have failed, none of which was caused by a warrantied part or faulty repair from AAA.
Sincerely,
[redacted],
AAA of Arizona
Operations Manager, Auto Repair Centers
AAA Arizona responded to a request to unlock a vehicle with keys inside the cabin on a on her 1993 Lexus GS300 on April 19, 2014. During the service call, the driver was advised by the member that multiple, attempted break-ins had recently occurred to her vehicles, causing damage. Following the call...
a damage claim was submitted by the member [redacted] on April 19, 2014. It was claimed that the weather stripping on the passenger side door was damaged during a lockout service call performed on the 19th. Upon notification, we made several attempts to contact our member to perform an investigation on the claim, unfortunately, these calls were not returned to our Fleet Manager. After exhausting our efforts to contact the member, we sent a follow-up letter notifying her that until we received a call back, the matter was closed. On November 15, 2014, a second damage claim was made by the member for a separate incident. This claim alleged that the same vehicle was damaged when a driver ran it into a tree during tow service, resulting in similar damage as the prior claim in April. At that time, the vehicle was inspected by a Fleet Supervisor, and determined that damage was not consistent with the recent service provided. Additionally, there was no mention by the member of the previously claimed damage on the exact same area of the vehicle from months prior. Please see the contact timeline below: 4/26/14- Fleet Manager attempted to call membership number on file to discuss and set up an inspection appointment for damage investigation. Left voicemail.5/1/14- Fleet Manager called again and a male answered stating that this was the wrong # and he did not know anyone named [redacted]. 5/16/14- Member called into general call center, escalated to Member Relations department claiming she had not received contact yet. Member Relations Specialist collected preferred phone number provided by the member and advised the Fleet Manager. . Specialist also provided member with Fleet Manager’s direct telephone extension.5/19/14- Fleet Manager called member at preferred phone number, left voicemail with contact information requesting a call back to set up an appointment to inspect vehicle.5/27/14- Fleet Manager called member at preferred phone number, left voicemail with contact information requesting a call back to set up an appointment to inspect vehicle.6/2/14- Fleet Manager called member at preferred phone number, left voicemail with contact information requesting a call back to set up an appointment to inspect vehicle.6/2/14- Fleet Manager mailed “Unable to make contact” letter to membership address, requesting returned communication to set up the inspection.7/25/14- Member called AAA call center to place a complaint about a recent service delay, AAA removed entitlement for reported delay on her RA service8/8/14- Fleet Manager advised that the member called back so he called, left VOICEMAIL advised will need to respond back to begin investigation on weather stripping.11/15/14 Member called, claiming same damage to her vehicle, however, she is currently claiming door damage was caused by the vehicle hitting a tree during a tow on 11/15/14.11/18/14- Full Service Manager made contact with member, advised that car was out front for us to come look at.11/19/14- Full Service Supervisor and Driver went out to take pictures and inspect the vehicle for the alleged damage. At that point, it was determined that the damage was not consistent with the service provided on 11/15/14.11/21/14- Full Service Manager called, reached member, she advised she couldn’t talk and asked that we call back to leave a voicemail. Left voicemail.11/25/14- AAA received call from member; member left voicemail.11/26/14- Full Service Manager called, left voicemail, sent denial of damage letter12/17/14- AAA received a call from the member claiming no contact from her damage claim, AAA advised claim was denied. Member was not satisfied with this, claiming that she also wanted AAA to repair water damage that has since occurred from the alleged damage.1/14/15- AAA received call from member; AAA advised claim was denied.1/15/15- Member filed [redacted] case #[redacted]At this point, AAA Arizona is still willing to look into her original claim on damage to the weather stripping, however all other facets of her damage claims have been denied after the inspection and investigation performed on 11/19/14. Furthermore, AAA Arizona is not responsible for any additional damage that occurred due to the delay in response on behalf of the member including, but not limited to, water damage.
Dear Mrs***,
Per our discussion on November 18, 2014, I have mailed a check for your full AAA dues totaling $Additionally, please be aware that I have sent a letter to a local *** *** branch requesting the reversal of your incurred overdraft
fees
Should you need any assistance or have any further questions, please feel free to reach me directly through my contact information belowWe thank you for your years of loyalty with the club and for your time in helping us address this matter; we hope to see you again as a valued member of AAA Arizona
Sincerely,
*** ***
AAA Arizona
Supervisor, Memebr Relations
Dear Ms. [redacted],
We received your letter dated September 30th. We understand your position and empathize with your situation. We are however unable to grant your request of $1,550. Many points were raised in your correspondence and...
that coupled with a review of our records lead us to decline to take responsibility for your cars break down and damage repair.
When the radiator was replaced on the 17th of February and you picked up your car, the radiator cap was not a factory type (it had been replaced at some point in the past). You returned to our shop on April 18th, two months later with no problems indicated with your cooling system. That is, you did not apprise our facility of any, nor did we notice any problems with the cooling system in the course of test driving and working on the vehicle for unrelated matters (rear shocks). Clearly the cooling system problem from the February visit had been a success, with no other cooling problems manifesting within two months of driving. If your radiator cap had been faulty at the time of the radiator replacement, the problem would have manifested itself soon after the replacement. After two months and almost 2000 miles driven, no problems had occurred.
On May the 7th, almost three months from the radiator repair date, your car was towed back to us with a cooling problem. Upon testing, it was noted that when refilled, the radiator and cap held pressure with out external water leaks. While the radiator cap may not have been replaced back in February, the fact is that the problem on the 7th of May was a new one and unrelated to your previous repair. The head gasket and or cylinder head itself had failed and was pressuring the cooling system with engine compression. There are many possible reasons for the cylinder head to have failed, none of which was caused by a warrantied part or faulty repair from AAA.
Sincerely,
[redacted],
AAA of Arizona
Operations Manager, Auto Repair Centers
AAA Arizona responded to a request to unlock a vehicle with keys inside the cabin on a on her 1993 Lexus GS300 on April 19, 2014. During the service call, the driver was advised by the member that multiple, attempted break-ins had recently occurred to her vehicles, causing damage. Following the call...
a damage claim was submitted by the member [redacted] on April 19, 2014. It was claimed that the weather stripping on the passenger side door was damaged during a lockout service call performed on the 19th. Upon notification, we made several attempts to contact our member to perform an investigation on the claim, unfortunately, these calls were not returned to our Fleet Manager. After exhausting our efforts to contact the member, we sent a follow-up letter notifying her that until we received a call back, the matter was closed. On November 15, 2014, a second damage claim was made by the member for a separate incident. This claim alleged that the same vehicle was damaged when a driver ran it into a tree during tow service, resulting in similar damage as the prior claim in April. At that time, the vehicle was inspected by a Fleet Supervisor, and determined that damage was not consistent with the recent service provided. Additionally, there was no mention by the member of the previously claimed damage on the exact same area of the vehicle from months prior. Please see the contact timeline below: 4/26/14- Fleet Manager attempted to call membership number on file to discuss and set up an inspection appointment for damage investigation. Left voicemail.5/1/14- Fleet Manager called again and a male answered stating that this was the wrong # and he did not know anyone named [redacted]. 5/16/14- Member called into general call center, escalated to Member Relations department claiming she had not received contact yet. Member Relations Specialist collected preferred phone number provided by the member and advised the Fleet Manager. . Specialist also provided member with Fleet Manager’s direct telephone extension.5/19/14- Fleet Manager called member at preferred phone number, left voicemail with contact information requesting a call back to set up an appointment to inspect vehicle.5/27/14- Fleet Manager called member at preferred phone number, left voicemail with contact information requesting a call back to set up an appointment to inspect vehicle.6/2/14- Fleet Manager called member at preferred phone number, left voicemail with contact information requesting a call back to set up an appointment to inspect vehicle.6/2/14- Fleet Manager mailed “Unable to make contact” letter to membership address, requesting returned communication to set up the inspection.7/25/14- Member called AAA call center to place a complaint about a recent service delay, AAA removed entitlement for reported delay on her RA service8/8/14- Fleet Manager advised that the member called back so he called, left VOICEMAIL advised will need to respond back to begin investigation on weather stripping.11/15/14 Member called, claiming same damage to her vehicle, however, she is currently claiming door damage was caused by the vehicle hitting a tree during a tow on 11/15/14.11/18/14- Full Service Manager made contact with member, advised that car was out front for us to come look at.11/19/14- Full Service Supervisor and Driver went out to take pictures and inspect the vehicle for the alleged damage. At that point, it was determined that the damage was not consistent with the service provided on 11/15/14.11/21/14- Full Service Manager called, reached member, she advised she couldn’t talk and asked that we call back to leave a voicemail. Left voicemail.11/25/14- AAA received call from member; member left voicemail.11/26/14- Full Service Manager called, left voicemail, sent denial of damage letter12/17/14- AAA received a call from the member claiming no contact from her damage claim, AAA advised claim was denied. Member was not satisfied with this, claiming that she also wanted AAA to repair water damage that has since occurred from the alleged damage.1/14/15- AAA received call from member; AAA advised claim was denied.1/15/15- Member filed [redacted] case #[redacted]At this point, AAA Arizona is still willing to look into her original claim on damage to the weather stripping, however all other facets of her damage claims have been denied after the inspection and investigation performed on 11/19/14. Furthermore, AAA Arizona is not responsible for any additional damage that occurred due to the delay in response on behalf of the member including, but not limited to, water damage.