Bischoff's Medical Supplies

Because of the hardship this has caused I am asking either a refund for the product, or services, or aid in repairs.  Hopefully the owner of the store will take more accountability in serving the customer. I am very disgruntle because of the time I have had to devote to this problem without...

resolution.

Review: I contacted Bischoff's Medical Supplies on 2/9/16 to inform them the Lift Chair I had purchased broke Monday night. The owner said someone would be out that day to evaluate the problem. Later that day the (brother) of the owner came out took pictures of the chair and said to the Caregiver he was going to check in the warehouse to see if he had the part? If he did not then an order for the part could take a week or two and said he would call me back about the repairs. I did not receive a phone call that day as promised. So Wednesday 2/10/16 I did not get a return call from the store or his brother. On Thursday 2/11/16 I called the store again and the owner said I needed to call [redacted] ([redacted]) to inquire about the repairs so I called and left him a message. I was very frustrated with the owner because he showed a lack of consideration and was not taking responsibility for ownership of the product that he sells. I called Friday 2/12/16 and the owner said his brother had the flu and he still couldn't give me any information about the repairs. On 2/16/16 I was so desperate I called the company that made the chair and was informed that someone would be contacting me with in 48 hours and I am still waiting for a call back? So then I contacted the store to inform the owner I had called the company and he showed no sign of interest or compassion for the hardship my boyfriend was enduring. My compliant is that my boyfriend sits in the Lift Chair 12 hours a day because he cannot walk. This has caused a hardship for him because of the lack of cooperation it's going on a week and half that he has been sitting in his wheelchair also causing him to become depressed that he is sleeping a lot. This situation is not good for his health or for me because this has caused him to be very disgruntle and is taking out his frustration on me. I paid $1247.75 for the chair and the owner was not taking any accountability and showed he didn't care either.Desired Settlement: I want the owner to take accountability and treat his customers with respect and professionalism. Even though I purchased the chair in August 2015 my boyfriend only started using the chair two months ago before it broke. I would like some compensation for the distress and pain he has caused my boyfriend and me. I don't know legally in this situation if I am entitled to any compensation for chair?

Consumer

Response:

Because of the hardship this has caused I am asking either a refund for the product, or services, or aid in repairs. Hopefully the owner of the store will take more accountability in serving the customer. I am very disgruntle because of the time I have had to devote to this problem without resolution.

Review: To whom it may concern:About three and half weeks ago I purchased a medical devise to help with my hammer toe I never used it because my Dr informed me to see a Podiatrist. [redacted] is a few miles from my house actually close to Roseville, CA so I never got to take this item back until today. I spoke with the manager and he says we cannot take anything back here and told me to pick bandages or so sort of stuff he had there I don't use at all. We are talking about $10.99 plus tx. I argued with him and told him this is very bad customer service and that I wanted my money he refused to give it to me even after checking his records and seeing that I did indeed buy it there. If it were not a medical store and a drug store I could have picked something out but I didn't beleive him when he told me he couldn't return these types of items. It is packaged nicely and was all intact. Please I am a senior citizen and deserve better treatment than this and yes quite frankly I could use my money back. I would appreciate you looking into this for me.Thank you in advance...[redacted]Desired Settlement: $10.99 PLUS TAX

Review: Signed a consignment for a wheel chair on 11/15/13 phoned up about 2 months ago as I wanted to pick up the chair told it was in storage asked when I could get it was told I could pick it up phoned again was told there was an offer on it said I would like to see the offer then I was told it was sold [redacted] said he would would cut a check and mail it this was 3 weeks ago, still no check have been phoning almost every day today when I phoned [redacted] wasn't there spoke to a [redacted] was told [redacted] would be in this Wednesday after all of this run around I will go to the shop and be there at 9am I just hope this will be the end of the run around.Desired Settlement: Like to get the check or the chair

Consumer

Response:

Consumer states that they have received a check from the business.

Review: In November of 2015 upon examining my [redacted] credit card statements, I belatedly discovered that I had continually and erroneously been billed 75.25 each month for nine months by Bischoff’s Medical Supplies. I sent a letter to [redacted] along with a copy to Bischoff’s re. the error. I received a phone call from Bischoff’s and found out why I had been billed by them. They said that they had no record showing I had returned a wheel chair I had rented from them on Jan. 12, 2015 and which I absolutely did return to them on Jan. 28, 2015. [redacted] did resolve the dispute in my favor, but because of the age of the dispute they were only able to credit me with two months of the 75.25 payment.

I received a note and check in the amount of 225.75 (see copies enclosed) from [redacted] which represent only a portion a portion of the refund I am due. On Jan. 27, 2016 I sent him a letter requesting the balance of 376.25 and as of this date I have received no response. The enclosed letters will clarify the details of this issue.Desired Settlement: I would appreciate any help you can give me re. this unfortunate matter. I authorized the business to communicate with the Revdex.com about the complaint and disclose to the Revdex.com any personal information related to the complaint.

Thanks

Review: I bought prescription compression stocking. They gave me a different one explain to me that this one is better than the prescription one. It has a lifetime warranty I was told. Same day when I came home I check the stocking, they were faulty. I took back the product to the company store and asked for exchange because it was faulty. The person in charge took the damaged product and promise to talk to the manager and replace it with new one. I went several times but they did not give me my stocking. I have the receipt of purchase. They also keep the damage one. Please help me to get my stocking.Desired Settlement: Replace the damaged product with new one.

Review: On June 5,2015 I paid for a [redacted] AMP Charger, prepay, for $86.80 including tax. On june 15, 2015, I attempted to pickup the charger but was told by the clerk that they didn't sell chargers that cheap. He stated that he would not sell me the charger for that amount and offered to refund me the money. I refused and stated to him that I paid for the item and that he should honor the purchase. He refused.Desired Settlement: Simply get the item I paid for at no additional charge.