Bish's RV, Inc.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Our sales manager and general manager are currently working with this customer to resolve the issues she's had with her motorhome. She is scheduled to bring her RV in for service work. It is somewhat difficult communicating with her and her husband because they are deaf but we have been doing our...

best to communicate with them through a translator. We will continue to help them until the problem is resolved and the customer is satisfied.

This is in response to CID [redacted]Customer’s Statement of the Problem: My RV was taken to Bish's for repair and warranty work in February 2017. It was vandalized July 23, 2017 on their lot and police report made The TV was stolen, the batteries disconnected, and the outside doors pried open and...

bent beyond usability. The damages were not repaired to the condition that the RV was in when it arrived there for service. Mrs. [redacted] dropped of her trailer on March 13, 2017.  A service ticket was created at that time.  A new door was ordered for the inside of the trailer.  The door came in twice and was damaged during shipping both times.  We communicated the misfortune with the customer.  The trailer was broken into while waiting for another replacement door to arrive.  Lot theft is not covered by Bish’s RV and that is detailed upon customer check in of the unit.  It took a while to get replacement parts in and we apologized to the customer.  When they picked up the trailer in October there was no mention of the RV not being repaired to the condition when it arrived for service.    The TV was replaced with a smaller model. It came with a 48" Furrion TV and sound system. The TV was replaced with a 40 inch Vizio TV. I was told I got a better deal with this TV because It was a "smart tv". The original TV was indeed a Furrion TV.  According to the RV spec sheet, the replacement TV was the size of the one listed on the spec sheet.  Instead of ordering and waiting for a Furrion TV we purchased a Vizio Smart TV for the customer.  It is a more expensive TV than the Furrion.  Bish’s RV covered the cost and didn’t blame the customer or even ask the customer to involve their insurance.    The batteries were dead when I picked up the trailer because they did not reconnect or recharge them after the break in. This problem wasn’t noted by the customer upon pick up. The trailer was plugged in and charging for three days before the customer arrived; mainly because the customer said they would be onsite on a Saturday, but they didn’t show up until Monday.     The damage to the door frames was not straightened. This was not noted by the customer when they picked up the unit in October.   The door keepers were not installed. They mailed them to me with instructions on how to install them. These are the latches that hold a door open.  Due to the problem with receiving damaged doors (mentioned above) Bish’s RV didn’t receive the latches in time for customer delivery.  The customer kindly agreed to install them if we mailed them.   The warranty electrical problem existed when it was taken in and it has cost me out of pocket $250 for replacement parts. I installed it myself. I was told it was a GFI plug that was tripped. It was actually the Automatic Power Transfer Relay switch that was bad. A GFI can be reset if power is going to it but with the Relay switch blown no power could even get to the GFI. They lied to me when they said that the electrical was repaired. The repair order dated March 13, 2017 for this problem reads, “Customer plugged into a 110 and the outlet in the living room and compartment door went out.”  The technician diagnosed the problem, found that a GFCI outlet had been tripped, he reset the outlet and the initial problem with the 110 outlet in the living room was resolved.  We don’t have any other customer request for an electrical problem.      October 7, 2017 I was told the work was complete and I could pick up the RV. I have never been given one document from this company concerning any repairs or work done on the RV. I never signed anything when I picked up the RV. I have had nothing but problems with the service performed since I bought the RV. I count this as one of the biggest mistakes I've ever made. I would NEVER give this company a good review. I have been invited to review this company and my RV experiences, and I have not due to my belief that they would do as promised and "make the customer happy". Too many employees have promised resolution, and "TALK IS CHEAP." I will now give negative reviews about this company at every opportunity. Bish’s RV apologized to the customer and took responsibility for the time that her trailer was in Service.  The two doors that were damaged in shipping added excessive time to the repair since a re-order is required.  The manufacturers are usually 6-8 weeks out for shipping during the busy summer months.  The other damages during the lot theft were repaired and paid for by Bish’s RV.  Bish’s RV isn’t responsible for lot theft, but they covered all expenses.  All labor and parts for the original service requests were discounted to cost.  The original bill would have been $4,499.79 and it was discounted to $1,131.48.  Bish’s RV even paid for a hotel for the [redacted]s when they came to Idaho Falls and we didn’t have the trailer ready for them.  When the [redacted]s took delivery of the unit in October they walked through all the repairs and agreed to pay the outstanding balance of $1,131.48 over the next three months.  Bish’s RV does not do payment plans for repairs, but we agreed to help the customer again to provide good customer service.  In the beginning of March, six months after that agreement, not one payment had been made.    Desired Settlement: Finish the Job These people need to be held accountable for the act of vandalism that occurred on their lot. I cannot recover the lost time of not being able to use the RV and the loss of time to discover other problems and use warranties. The time frames for repairs were detailed in the comments above.  It is pertinent to note that the customer was notified two different times that the trailer was ready for pickup.  However the customer stated that they wouldn’t be back in Idaho for 4-6 weeks.    The heat vent ducting was not hooked up properly at the factory, and none of the waste water lines were glued. They leaked horribly. The water leaks and heat ducting was discovered by a professional during a later time of service, and repaired, not under warranty, at my expense. Neither can they advertise happy customers, when I have been lied to and held accountable for other charges incurred by them. They need to financially resolve the issue. There is no record of the customer stating any of these problems with their trailer. They are not listed on any repair orders from the customer.    I have given them options and tried to work with them and have received threats of legal action against me in return. I was extremely patient with them and they are not willing to address the issues that I have with their service and the problems they have caused me. After six months, all outstanding invoices are sent to our collections agency.  We called the customer to let them know that it would be going to collections.  The customer chose to pay the balance before it was sent.      Josh H[redacted] General Manager   Office: 208.538.1001 Cell: 208.520.6663 jh[redacted]@bishs.com     Store: 208.529.4386 Fax: 208.522.0206   3855 North 5th East Idaho Falls, ID 83401 www.bishs.com

Complaint: [redacted]
I am rejecting this response because:  This is simply inaccurate.  I did receive an email requesting I call Kacey J[redacted].  Which I DID.  I received a voice mail and left a message.  Since then, I have had no further response - no email, or phone call.I was led to believe their 'fees' included the actual license plates.  I was led to believe this on SEVERAL Occasions by Mr. G[redacted].  In fact, he went out of his way to tell me how Oregon is typically slow in sending the plates.  Additionally, once the 30-day temporary 'tag' expired. Mr. G[redacted] issued me (upon my request) a extended 'tag' for another month saying that I should receive the plates soon.  This has cost me $375, which I expect to be reimbursed in full.

We did start the sale process with this customer on this unit. The customer had a trade and wanted a specific price for their units. we honored what they were wanting and put a deal together that they agreed upon. The customer wrote us a check and went home. The customer then called back and was...

unhappy with the deal, we tried to reexplain the structure of the deal and they decided to wait on the purchase. The customer asked if we could shred their check for them and we did so. The customer never took delivery of the new trailer, and we thought this was all worked out. So the customer was refunded there money, by us shredding their check and deleting the sale.

Good Afternoon [redacted], As General Manager of the Idaho Falls Bish’s RV store, I am responding to complaint #[redacted].  Our business manager [redacted] has completed his report below.  We trust that [redacted] is satisfied with the result and the issue is resolved. Best...

Regards,      From: [redacted] [mailto:[redacted] Sent: Wednesday, August 5, 2015 1:14 PMTo: '[redacted]' <[redacted]Subject: REGARDING [redacted] CONTRACT [redacted] just called me back and apologized for getting upset with us. She explained that she had called Farm Bureau to check the balance on her truck loan and was originally told that she owed over seventeen hundred dollars.[redacted] then attempted to call me, but I was out of the office at scout camp. She called CapEd to see what they could verify and was “given a lecture on signing contracts without reading them.She understandably was very upset. I called her back the next day, July 29. We went over her contract and I explained that we had agreed to send Farm Bureau a check for $11,500. When the check was sent to Farm Bureau they notified us that the [redacted] loan was secured by multiple collaterals. The payoff amount for the RV portion was only $4,664.00. We had them apply the full $11,500.00 to their loan as we had agreed. We were told that it left them with a remaining balance on another collateral.  [redacted] told me that she would call Farm Bureau and verify that we had indeed paid the $11,500. I had not heard anything further until August 4th, when a customer complaint arrived from the Revdex.com. The complaint alleged that we had used deceptive sales behavior and that we had failed to honor our contract. It also stated that CapEd had told her that “this kind of thing happens all the time with Bish’s RV.” I attempted to call [redacted] and [redacted] to discuss the situation but was only able to leave a voicemail. While I waited to hear back from them, I called Farm Bureau and had them verify that the remaining payoff was under one thousand dollars. I also reached out to CapEd to see if Bish’s had ever had a similar case. After researching the matter, they called back this morning and stated that they have not had any previous concerns about our business practices. They believe that their agent had spoken to [redacted] about the frequency in which they see “multiple-collateral” loans with Farm Bureau. They do not believe that they agent had stated that the loans were unethical, but that they are complicated. As stated previously, [redacted] returned my call at 12:38pm today. She was very friendly and stated that she was able to call Farm bureau, confirm that we had paid the $11,500 as agreed, and received an updated payoff that matched her new expectations. Based on her current payment schedule she should only have two payments left on her other collateral. I asked if there was anything else we could do for her and she responded that everything was fine. She apologized for “getting hot with us.” I apologized for any confusion or frustration that we might have caused. I had given her my cell phone number in my previous message and told her to call me if there was anything else we could do to help her. She thanked me and we ended our call. Hopefully this information is helpful. Please let me know if you have any further questions.  [redacted]Business Managero. ###-###-####     c. ###-###-####     f. ###-###-####      Bish’s RV Super Center      [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Our Regional Director has tried to contact Mr. [redacted] by email since he prefers to be contacted by email. He has also tried to call the customer has well. We are waiting for Mr. [redacted] to call or email him back. The $375 is the standard State doc fee that we charge to every single customer and it is...

nothing more than a doc fee. This fee has nothing to do with a plate or registration fees, and is a standard fee required by the State for all car and RV dealers to follow.Thank you,Bish's RV

Our management team and our sales person has worked on a solution with Mrs. [redacted]. The customer is allowing us to fix any service/repair issues and then re-apply the Xzilon (protective protect) on her Cougar Lite.
Thank you,Megan W[redacted]
Responding for Bish's RV of Nampa

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me at this time.

We have been in communication in person and through phone with Mr. & Mrs. [redacted] and are actively working on a resolution with them.

We have issued a refund to Mr. [redacted]. The customer seemed satisfied with the decision. Thank you,Bish's RV