This is in response to CID [redacted] Customer’s Statement of the Problem: My RV was taken to Bish's for repair and warranty work in February It was vandalized July 23, on their lot and police report made The TV was stolen, the batteries disconnected, and the outside doors pried open and bent beyond usabilityThe damages were not repaired to the condition that the RV was in when it arrived there for serviceMrs [redacted] dropped of her trailer on March 13, A service ticket was created at that time A new door was ordered for the inside of the trailer The door came in twice and was damaged during shipping both times We communicated the misfortune with the customer The trailer was broken into while waiting for another replacement door to arrive Lot theft is not covered by Bish’s RV and that is detailed upon customer check in of the unit It took a while to get replacement parts in and we apologized to the customer When they picked up the trailer in October there was no mention of the RV not being repaired to the condition when it arrived for service The TV was replaced with a smaller modelIt came with a 48" Furrion TV and sound systemThe TV was replaced with a inch Vizio TVI was told I got a better deal with this TV because It was a "smart tv"The original TV was indeed a Furrion TV According to the RV spec sheet, the replacement TV was the size of the one listed on the spec sheet Instead of ordering and waiting for a Furrion TV we purchased a Vizio Smart TV for the customer It is a more expensive TV than the Furrion Bish’s RV covered the cost and didn’t blame the customer or even ask the customer to involve their insurance The batteries were dead when I picked up the trailer because they did not reconnect or recharge them after the break inThis problem wasn’t noted by the customer upon pick upThe trailer was plugged in and charging for three days before the customer arrived; mainly because the customer said they would be onsite on a Saturday, but they didn’t show up until Monday The damage to the door frames was not straightenedThis was not noted by the customer when they picked up the unit in October The door keepers were not installedThey mailed them to me with instructions on how to install themThese are the latches that hold a door open Due to the problem with receiving damaged doors (mentioned above) Bish’s RV didn’t receive the latches in time for customer delivery The customer kindly agreed to install them if we mailed them The warranty electrical problem existed when it was taken in and it has cost me out of pocket $for replacement partsI installed it myselfI was told it was a GFI plug that was trippedIt was actually the Automatic Power Transfer Relay switch that was badA GFI can be reset if power is going to it but with the Relay switch blown no power could even get to the GFIThey lied to me when they said that the electrical was repairedThe repair order dated March 13, for this problem reads, “Customer plugged into a and the outlet in the living room and compartment door went out.” The technician diagnosed the problem, found that a GFCI outlet had been tripped, he reset the outlet and the initial problem with the outlet in the living room was resolved We don’t have any other customer request for an electrical problem October 7, I was told the work was complete and I could pick up the RVI have never been given one document from this company concerning any repairs or work done on the RVI never signed anything when I picked up the RVI have had nothing but problems with the service performed since I bought the RVI count this as one of the biggest mistakes I've ever madeI would NEVER give this company a good reviewI have been invited to review this company and my RV experiences, and I have not due to my belief that they would do as promised and "make the customer happy"Too many employees have promised resolution, and "TALK IS CHEAP." I will now give negative reviews about this company at every opportunityBish’s RV apologized to the customer and took responsibility for the time that her trailer was in Service The two doors that were damaged in shipping added excessive time to the repair since a re-order is required The manufacturers are usually 6-weeks out for shipping during the busy summer months The other damages during the lot theft were repaired and paid for by Bish’s RV Bish’s RV isn’t responsible for lot theft, but they covered all expenses All labor and parts for the original service requests were discounted to cost The original bill would have been $4,and it was discounted to $1, Bish’s RV even paid for a hotel for the [redacted] s when they came to Idaho Falls and we didn’t have the trailer ready for them When the [redacted] s took delivery of the unit in October they walked through all the repairs and agreed to pay the outstanding balance of $1,over the next three months Bish’s RV does not do payment plans for repairs, but we agreed to help the customer again to provide good customer service In the beginning of March, six months after that agreement, not one payment had been made Desired Settlement: Finish the Job These people need to be held accountable for the act of vandalism that occurred on their lotI cannot recover the lost time of not being able to use the RV and the loss of time to discover other problems and use warrantiesThe time frames for repairs were detailed in the comments above It is pertinent to note that the customer was notified two different times that the trailer was ready for pickup However the customer stated that they wouldn’t be back in Idaho for 4-weeks The heat vent ducting was not hooked up properly at the factory, and none of the waste water lines were gluedThey leaked horriblyThe water leaks and heat ducting was discovered by a professional during a later time of service, and repaired, not under warranty, at my expenseNeither can they advertise happy customers, when I have been lied to and held accountable for other charges incurred by themThey need to financially resolve the issueThere is no record of the customer stating any of these problems with their trailerThey are not listed on any repair orders from the customer I have given them options and tried to work with them and have received threats of legal action against me in returnI was extremely patient with them and they are not willing to address the issues that I have with their service and the problems they have caused meAfter six months, all outstanding invoices are sent to our collections agency We called the customer to let them know that it would be going to collections The customer chose to pay the balance before it was sent Josh H [redacted] General Manager Office: Cell: jh***@bishs.com Store: Fax: North 5th East Idaho Falls, ID www.bishs.com
Our Regional Director has tried to contact Mr [redacted] by email since he prefers to be contacted by emailHe has also tried to call the customer has wellWe are waiting for Mr [redacted] to call or email him backThe $is the standard State doc fee that we charge to every single customer and it is nothing more than a doc feeThis fee has nothing to do with a plate or registration fees, and is a standard fee required by the State for all car and RV dealers to follow.Thank you,Bish's RV
Our sales manager and general manager are currently working with this customer to resolve the issues she's had with her motorhomeShe is scheduled to bring her RV in for service workIt is somewhat difficult communicating with her and her husband because they are deaf but we have been doing our best to communicate with them through a translatorWe will continue to help them until the problem is resolved and the customer is satisfied
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
We did start the sale process with this customer on this unitThe customer had a trade and wanted a specific price for their unitswe honored what they were wanting and put a deal together that they agreed uponThe customer wrote us a check and went homeThe customer then called back and was unhappy with the deal, we tried to reexplain the structure of the deal and they decided to wait on the purchaseThe customer asked if we could shred their check for them and we did soThe customer never took delivery of the new trailer, and we thought this was all worked outSo the customer was refunded there money, by us shredding their check and deleting the sale
Complaint: [redacted] I am rejecting this response because: This is simply inaccurate I did receive an email requesting I call Kacey J*** Which I DID I received a voice mail and left a message Since then, I have had no further response - no email, or phone call.I was led to believe their 'fees' included the actual license plates I was led to believe this on SEVERAL Occasions by MrG [redacted] In fact, he went out of his way to tell me how Oregon is typically slow in sending the plates Additionally, once the 30-day temporary 'tag' expiredMrG [redacted] issued me (upon my request) a extended 'tag' for another month saying that I should receive the plates soon This has cost me $375, which I expect to be reimbursed in full
This is in response to CID [redacted] Customer’s Statement of the Problem: My RV was taken to Bish's for repair and warranty work in February It was vandalized July 23, on their lot and police report made The TV was stolen, the batteries disconnected, and the outside doors pried open and bent beyond usabilityThe damages were not repaired to the condition that the RV was in when it arrived there for serviceMrs [redacted] dropped of her trailer on March 13, A service ticket was created at that time A new door was ordered for the inside of the trailer The door came in twice and was damaged during shipping both times We communicated the misfortune with the customer The trailer was broken into while waiting for another replacement door to arrive Lot theft is not covered by Bish’s RV and that is detailed upon customer check in of the unit It took a while to get replacement parts in and we apologized to the customer When they picked up the trailer in October there was no mention of the RV not being repaired to the condition when it arrived for service The TV was replaced with a smaller modelIt came with a 48" Furrion TV and sound systemThe TV was replaced with a inch Vizio TVI was told I got a better deal with this TV because It was a "smart tv"The original TV was indeed a Furrion TV According to the RV spec sheet, the replacement TV was the size of the one listed on the spec sheet Instead of ordering and waiting for a Furrion TV we purchased a Vizio Smart TV for the customer It is a more expensive TV than the Furrion Bish’s RV covered the cost and didn’t blame the customer or even ask the customer to involve their insurance The batteries were dead when I picked up the trailer because they did not reconnect or recharge them after the break inThis problem wasn’t noted by the customer upon pick upThe trailer was plugged in and charging for three days before the customer arrived; mainly because the customer said they would be onsite on a Saturday, but they didn’t show up until Monday The damage to the door frames was not straightenedThis was not noted by the customer when they picked up the unit in October The door keepers were not installedThey mailed them to me with instructions on how to install themThese are the latches that hold a door open Due to the problem with receiving damaged doors (mentioned above) Bish’s RV didn’t receive the latches in time for customer delivery The customer kindly agreed to install them if we mailed them The warranty electrical problem existed when it was taken in and it has cost me out of pocket $for replacement partsI installed it myselfI was told it was a GFI plug that was trippedIt was actually the Automatic Power Transfer Relay switch that was badA GFI can be reset if power is going to it but with the Relay switch blown no power could even get to the GFIThey lied to me when they said that the electrical was repairedThe repair order dated March 13, for this problem reads, “Customer plugged into a and the outlet in the living room and compartment door went out.” The technician diagnosed the problem, found that a GFCI outlet had been tripped, he reset the outlet and the initial problem with the outlet in the living room was resolved We don’t have any other customer request for an electrical problem October 7, I was told the work was complete and I could pick up the RVI have never been given one document from this company concerning any repairs or work done on the RVI never signed anything when I picked up the RVI have had nothing but problems with the service performed since I bought the RVI count this as one of the biggest mistakes I've ever madeI would NEVER give this company a good reviewI have been invited to review this company and my RV experiences, and I have not due to my belief that they would do as promised and "make the customer happy"Too many employees have promised resolution, and "TALK IS CHEAP." I will now give negative reviews about this company at every opportunityBish’s RV apologized to the customer and took responsibility for the time that her trailer was in Service The two doors that were damaged in shipping added excessive time to the repair since a re-order is required The manufacturers are usually 6-weeks out for shipping during the busy summer months The other damages during the lot theft were repaired and paid for by Bish’s RV Bish’s RV isn’t responsible for lot theft, but they covered all expenses All labor and parts for the original service requests were discounted to cost The original bill would have been $4,and it was discounted to $1, Bish’s RV even paid for a hotel for the [redacted] s when they came to Idaho Falls and we didn’t have the trailer ready for them When the [redacted] s took delivery of the unit in October they walked through all the repairs and agreed to pay the outstanding balance of $1,over the next three months Bish’s RV does not do payment plans for repairs, but we agreed to help the customer again to provide good customer service In the beginning of March, six months after that agreement, not one payment had been made Desired Settlement: Finish the Job These people need to be held accountable for the act of vandalism that occurred on their lotI cannot recover the lost time of not being able to use the RV and the loss of time to discover other problems and use warrantiesThe time frames for repairs were detailed in the comments above It is pertinent to note that the customer was notified two different times that the trailer was ready for pickup However the customer stated that they wouldn’t be back in Idaho for 4-weeks The heat vent ducting was not hooked up properly at the factory, and none of the waste water lines were gluedThey leaked horriblyThe water leaks and heat ducting was discovered by a professional during a later time of service, and repaired, not under warranty, at my expenseNeither can they advertise happy customers, when I have been lied to and held accountable for other charges incurred by themThey need to financially resolve the issueThere is no record of the customer stating any of these problems with their trailerThey are not listed on any repair orders from the customer I have given them options and tried to work with them and have received threats of legal action against me in returnI was extremely patient with them and they are not willing to address the issues that I have with their service and the problems they have caused meAfter six months, all outstanding invoices are sent to our collections agency We called the customer to let them know that it would be going to collections The customer chose to pay the balance before it was sent Josh H [redacted] General Manager Office: Cell: jh***@bishs.com Store: Fax: North 5th East Idaho Falls, ID www.bishs.com
We have been in communication in person and through phone with Mr& Mrs [redacted] and are actively working on a resolution with them
Our Regional Director has tried to contact Mr [redacted] by email since he prefers to be contacted by emailHe has also tried to call the customer has wellWe are waiting for Mr [redacted] to call or email him backThe $is the standard State doc fee that we charge to every single customer and it is nothing more than a doc feeThis fee has nothing to do with a plate or registration fees, and is a standard fee required by the State for all car and RV dealers to follow.Thank you,Bish's RV
We have issued a refund to Mr [redacted] The customer seemed satisfied with the decisionThank you,Bish's RV
Our sales manager and general manager are currently working with this customer to resolve the issues she's had with her motorhomeShe is scheduled to bring her RV in for service workIt is somewhat difficult communicating with her and her husband because they are deaf but we have been doing our best to communicate with them through a translatorWe will continue to help them until the problem is resolved and the customer is satisfied
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
We did start the sale process with this customer on this unitThe customer had a trade and wanted a specific price for their unitswe honored what they were wanting and put a deal together that they agreed uponThe customer wrote us a check and went homeThe customer then called back and was unhappy with the deal, we tried to reexplain the structure of the deal and they decided to wait on the purchaseThe customer asked if we could shred their check for them and we did soThe customer never took delivery of the new trailer, and we thought this was all worked outSo the customer was refunded there money, by us shredding their check and deleting the sale
Complaint: [redacted] I am rejecting this response because: This is simply inaccurate I did receive an email requesting I call Kacey J*** Which I DID I received a voice mail and left a message Since then, I have had no further response - no email, or phone call.I was led to believe their 'fees' included the actual license plates I was led to believe this on SEVERAL Occasions by MrG [redacted] In fact, he went out of his way to tell me how Oregon is typically slow in sending the plates Additionally, once the 30-day temporary 'tag' expiredMrG [redacted] issued me (upon my request) a extended 'tag' for another month saying that I should receive the plates soon This has cost me $375, which I expect to be reimbursed in full