Bishop Plumbing Heating & Air Conditioning Inc

We showed *** *** there is no balance due *** *** said he would vacate the complaint Please be sure that this complaint has been removed as agreed

The response to this complaint is from the *** *** *** *** at the *** Pick 'n Save Location
Without having more information I would have to say that our ad clearly states several disclaimers such as: we reserve the right to limit quantities and correct all
printed errorsNot all items and prices available at all locationsPrices are subject to state and local taxes, if applicableNo sales to dealersPurchase requirements exclude discounts, coupons, gift card, lotto tickets, bus passes and use of Fresh Perks Card. Additional information is found also in the coupon books limiting some purchases to selected varietiesWith the limited information I have to work with it would appear that this transaction in question had several coupon book items some of the Kellogg's cereal that were purchased were not included in the coupon bookThe customer may have used the coupon but would not have received the appropriate discount if the items purchased were not a part of the coupon books select varieties that are advertised with a bib tag that pictures the coupon book and states "see our coupon book for more great savings"The Kellogg's purchased by the customer did not have this tag. This particular coupon states Kellogg's Cereal Selected -Oz Varieties when you buy limit offer the Kellogg's cereal does fall between the size but is not included in the select varietiesThe Progresso soup purchased would be a similar situation with the selected varieties. Several varieties of the soup are on sale but not all are included in the coupon book offer the correct tags are hung by each item but not all items are included in the coupon book sale
When a customer comes up to the service desk with an issue on their receipt we try to take care of each customer and to get each customer the appropriate discount if applicableWe also try to help them to understand why the item rang up the way it didNot all customers are understanding or care to hear that they selected the wrong item so we do try our best to help each customer and have them leave feeling satisfied with the transaction sometimes this means giving a discount on a product that was not included in the sale but the transaction at the desk is not an admission of our fault but rather an attempt to please the individual customer
I as a *** *** regularly check the scan verification binders and talk with our pricing coordinator to maintain our pricing accuracyWe also have a pricing verification program in which we have scanned 44,items over the last two periods and were over 98% accurate.
As the *** *** I would love the opportunity to personally walk with the customer and help to clear up any questions regarding our pricesAre entire staff here at the *** Pick N Save appreciates your business and would love the chance to continue to serve you
Thanks
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All orders were placed by *** *** All orders and billing were verified with *** *** Nothing was ever shipped or billed to RSA without his approval RSA's price has been locked since their second order $per kit We have all Verification Logs and Proof
of Deliveries on all orders (except the first which is too old to trace):7/23/- 2xHigh Traction - at no charge - payable on invoice - paid on 9/10/1310/30/- 3xHigh Traction - payable on invoices - paid on 12/3/13, 1/3/14, 2/4/1412/10/- 3xHigh Traction - payable on invoices - paid on 5/7/14, 8/5/14, 11/1/1411/11/- 4xHigh Traction - payable on invoices - paid first bill on 12/4/14; bills remain open.If there are any questions to the validity of these orders, please call Pioneer Research for all backup Again, all orders were placed by and verified with *** *** not John Ritter John Ritter called Pioneer to return kits because his name was on the order He was told his name was never attached to a single order, and if he wanted to return the unpaid kits, we would accept and wipe out billing as long as prepaid into Pioneer.Please make sure this is wiped off our record.Thanking you in advance, *** ***Credit Manager

As per [redacted], she was vacating her complaint.   Please be sure that this complaint has been removed as agreed.

Hello,
Our case number regarding this matter is #[redacted] and we have replied directly to [redacted], please see our response below. Product information has also been forwarded  to our supplier and we've asked the supplier to retrieve the product from Ms. [redacted] for...

testing.  All follow up and results regarding product testing will be noted in the case and provided to this customer.
Thank you
[redacted]
[redacted]
Roundy's Supermarkets Inc.
Direct ###-###-####
 
Hello [redacted],
This is in reply to your complaint filed with the Revdex.com.  We apologize for your experience with our product and today, will be
contacting our supplier with the details of your claim.  We have also asked them to contact you to arrange retrieval of the remaining product for
testing and follow up.  I will reply to the Revdex.com regarding this process and since we guarantee our products, I will send a 3.00
coupon to refund your cost within the next 7 days.  Please feel free to contact us via the Pick 'n Save website: http://www.picknsave.com/ regarding
any future product issues or call our Customer Experience Center at ###-###-#### from 7:45am to 5pm CST Monday through Friday.  
We appreciate your business and hope you will try this product again.
Thank you for choosing Pick 'n Save!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I know what your policy if I come back in but I believe that your accuracy is less the 98%. And if a coupon doesn't not work the cashier's don't tell the customer and keep the coupon so even if I came back in I couldn't prove my entire savings. Not to mention this happens all too often in my opinion.
Regards,
[redacted]

There is no balance due and this account is closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this...

action and, if it does, will consider this complaint resolved.
Regards,
[redacted]