Bismarck Heating & Air did in fact replace a flame sensor at this homeThe furnace was running in operation once part was replaced and cycled until desired temp was reachedCustomer paid the bill and we left the locationThe next day another call came in from this location requesting service, another tech was sent out and a board was found to be giving a bad codeThe board was replaced and furnace was cycled through to operation(Not all problems show themselves when a tech is on location, that is why we allow the furnace to run a cycle, so that we are sure operation is taking place.) Four (4) days later, we received a call stating the furnace was once again not running properlyAs is standard policy, the customer was instructed that there would be a time and a half charge for weekend service(The ON CALL tech has no way of pulling files to verify the customers information and does not have the ability to do service at NO CHARGEThose decisions are made on Monday morning by the office manager or owner once information can be pulled up.) The customer decided to have another company come in to check out the issue.A different company came to the location and we are being told they found a bad boardThis is a possibility, but of course, my tech was not presentThe other company allegedly changed out the board and charged the customer their service fee(Which I am sure was a standard time and a half.) NINE (9) days later the customer calls back and requests her money be returned for the earlier services preformed(On the furnace that was working properly each time we left the location) At this point it was pointed out that the part had a ONE (1) manufactures warranty and that the other company certainly SHOULD have warrantied the part outBut did not.The customer felt that it was Bismarck Heating's job to warranty the partIt was explained to her that ALL companies sell & carry that part and that whoever replaced it MUST warranty it since we were not on location to diagnose the issueIf the part came out of the OTHER company's truckThe part MUST be warrantied by THEM(Not to mention, we of course didn't even have the partthe other company did.) If we had in fact gone to the location, found the part to be a defective part and then replaced it, we of course would have forced the part supplier to cover this service callBut this customer chose to go a different route and I was not given the opportunity for any of that to happen.To make a long story short...We are not and cannot be held responsible for what another company says or does.The NEW part was changed out by them, it certainly SHOULD have been warrantied by themOur supplier, under a manufactures warranty, is not going to take back a part that someone else condemned(This isn't even hitting on the fact that the replaced part is not in our possession.)The part has a ONE (1) year manufactures warrantyI suggest the customer has the other company finish their job and warranty the part they replacedThe warranty is NOT through us.It is standard practice on a weekend call that the techs have no access to records of past callsDuring business hours this all could have been straightened outAs far as the customer claiming that her calls were not answeredI left the customer a voicemail message on 3/13/and another on 3/14/
I am rejecting this response because: Bismarck Heating and Air requested proof that they serviced our AC unit in Proof was recently provided and the owner admitted that they came out in and that everything was in good working condition It was not After the second visit in Bismarck Heating and Air removed lbs of freon and said that would solve the problem It did not solve the problem Multiple conversations were had with the owner and Bismarck Heating and Air refused to do anything to fix the problem It was only after a complaint was filed with the Revdex.com and multiple on-line reviews left that the owner then mentioned that it is a recall issue from the manufacturer and that it had nothing to do with his company This recall had been out for several years and was well known when I asked a different AC company for help Instead of offering to fix the issue or stand behind a product that he sells, he threatened (see in previous responses) to only come out and fix the issue after I remove the complaints I no longer trust Bismarck Heating and Air to come anywhere near my home or diagnose my AC unit and have contacted a different AC company to fix the problem I will not be removing the reviews as they accurately represent the unprofessional behavior and attitude of Bismarck Heating and Air Thank You Revdex.com for providing this service and more importantly providing an outlet for customers to go
Customer called for service call on a TWENTY SEVEN (27) year old furnace, Tech arrived at home to find customer NOT presentCustomers yr old mother and yr old daughter wereTech performed inspection on unit due to excessive amount of SOOT showingSoot is a leading indicator of a cracked heat exchangerA crack was discovered in the unit as shown in imageThis crack was shown to BOTH present and pics were takenAs is recommended by the American Gas Assoc., the gas was shut off to unitWere advised to replace unitWithin minutes of leaving her driveway, she called and was very belligerent to the dispatcher, she claimed since the tech left, there had been TWO more companies present at the job site that had BOTH performed inspections and no crack was foundThis was a LIE, since it takes nearly an HOUR to perform an inspection of a furnace and the crack was readily visibleWe asked which TWO companies had been there and that we would be happy to meet their techs at her door and show them the crackOf course since there had been NO other techs on site [redacted] REFUSED to give the company namesWe require payment at the TIME OF SERVICE (completion) due to customers such as [redacted] , customers that call you for service and then find any way possible to contest the bill after service! At years of business, we had found it necessary to implement this policy since customers like [redacted] are becoming an everyday occurrence for the service related industry as a wholeThe tech had every right to be upset with [redacted] and her accusations, he has been servicing for many years and performed at or above an industry standardWe are a licensed, insured and HEAVILY trained company! We are a Lennox FACTORY PREMIER dealer, as can be verified by Lennox.com The invoice was signed by [redacted] 's daughter stating that she and her grand daughter had been shown and had seen the crack and acknowledged this fact
I am rejecting this response because: A great deal of the information response is just plain falseWhen I was called back by Mike he was awfulYelling and calling me "the customer" a liarAfter I got home yesterday evening the tech Chris then continued to text message me and was very insultingEven after responding and telling him to let this process play out and not to contact me againComments such as, needing a bag of bricks to fall on my head, that I am putting my families life in danger, as well as a few other insulting namesI will provide these text if needed.Since this has all taken place, not only the first business that came to my home, who has been in business over years, did they tell me that yes my furnace is older, but there are no cracks, but also alluded to the fact that this seems to be common practice of Bismarck Heating and AirAs far as "people like me" we pay our billsI have no problem with paying our billsIt is when a company is blatantly trying to rip off a consumer by using scare and tactics to sell unneeded goods to a consumer, that is what I took issue withHowever, how could they take back that statement or to use their words, the outright lie, about needing a new furnace, they can'tThat would be an admission of dishonest business practice.The pictures on the techs phone could have been from anywhere, they were not from my home.I knew their response would be insulting as defamation seems to be a common practice, and unfortunately when something like this happens to someone you find lots of other people who have very similar negative experiences.At this point, as this is now a matter of public record, we will just have to chalk up the $ to a very expensive lesson in consumer rip offWe will just alert as many people as we can to what happened to us
Bismarck Heating & Air did in fact replace a flame sensor at this homeThe furnace was running in operation once part was replaced and cycled until desired temp was reachedCustomer paid the bill and we left the locationThe next day another call came in from this location requesting service, another tech was sent out and a board was found to be giving a bad codeThe board was replaced and furnace was cycled through to operation(Not all problems show themselves when a tech is on location, that is why we allow the furnace to run a cycle, so that we are sure operation is taking place.) Four (4) days later, we received a call stating the furnace was once again not running properlyAs is standard policy, the customer was instructed that there would be a time and a half charge for weekend service(The ON CALL tech has no way of pulling files to verify the customers information and does not have the ability to do service at NO CHARGEThose decisions are made on Monday morning by the office manager or owner once information can be pulled up.) The customer decided to have another company come in to check out the issue.A different company came to the location and we are being told they found a bad boardThis is a possibility, but of course, my tech was not presentThe other company allegedly changed out the board and charged the customer their service fee(Which I am sure was a standard time and a half.) NINE (9) days later the customer calls back and requests her money be returned for the earlier services preformed(On the furnace that was working properly each time we left the location) At this point it was pointed out that the part had a ONE (1) manufactures warranty and that the other company certainly SHOULD have warrantied the part outBut did not.The customer felt that it was Bismarck Heating's job to warranty the partIt was explained to her that ALL companies sell & carry that part and that whoever replaced it MUST warranty it since we were not on location to diagnose the issueIf the part came out of the OTHER company's truckThe part MUST be warrantied by THEM(Not to mention, we of course didn't even have the partthe other company did.) If we had in fact gone to the location, found the part to be a defective part and then replaced it, we of course would have forced the part supplier to cover this service callBut this customer chose to go a different route and I was not given the opportunity for any of that to happen.To make a long story short...We are not and cannot be held responsible for what another company says or does.The NEW part was changed out by them, it certainly SHOULD have been warrantied by themOur supplier, under a manufactures warranty, is not going to take back a part that someone else condemned(This isn't even hitting on the fact that the replaced part is not in our possession.)The part has a ONE (1) year manufactures warrantyI suggest the customer has the other company finish their job and warranty the part they replacedThe warranty is NOT through us.It is standard practice on a weekend call that the techs have no access to records of past callsDuring business hours this all could have been straightened outAs far as the customer claiming that her calls were not answeredI left the customer a voicemail message on 3/13/and another on 3/14/
I am rejecting this response because: Bismarck Heating and Air requested proof that they serviced our AC unit in Proof was recently provided and the owner admitted that they came out in and that everything was in good working condition It was not After the second visit in Bismarck Heating and Air removed lbs of freon and said that would solve the problem It did not solve the problem Multiple conversations were had with the owner and Bismarck Heating and Air refused to do anything to fix the problem It was only after a complaint was filed with the Revdex.com and multiple on-line reviews left that the owner then mentioned that it is a recall issue from the manufacturer and that it had nothing to do with his company This recall had been out for several years and was well known when I asked a different AC company for help Instead of offering to fix the issue or stand behind a product that he sells, he threatened (see in previous responses) to only come out and fix the issue after I remove the complaints I no longer trust Bismarck Heating and Air to come anywhere near my home or diagnose my AC unit and have contacted a different AC company to fix the problem I will not be removing the reviews as they accurately represent the unprofessional behavior and attitude of Bismarck Heating and Air Thank You Revdex.com for providing this service and more importantly providing an outlet for customers to go
Customer called for service call on a TWENTY SEVEN (27) year old furnace, Tech arrived at home to find customer NOT presentCustomers yr old mother and yr old daughter wereTech performed inspection on unit due to excessive amount of SOOT showingSoot is a leading indicator of a cracked heat exchangerA crack was discovered in the unit as shown in imageThis crack was shown to BOTH present and pics were takenAs is recommended by the American Gas Assoc., the gas was shut off to unitWere advised to replace unitWithin minutes of leaving her driveway, she called and was very belligerent to the dispatcher, she claimed since the tech left, there had been TWO more companies present at the job site that had BOTH performed inspections and no crack was foundThis was a LIE, since it takes nearly an HOUR to perform an inspection of a furnace and the crack was readily visibleWe asked which TWO companies had been there and that we would be happy to meet their techs at her door and show them the crackOf course since there had been NO other techs on site [redacted] REFUSED to give the company namesWe require payment at the TIME OF SERVICE (completion) due to customers such as [redacted] , customers that call you for service and then find any way possible to contest the bill after service! At years of business, we had found it necessary to implement this policy since customers like [redacted] are becoming an everyday occurrence for the service related industry as a wholeThe tech had every right to be upset with [redacted] and her accusations, he has been servicing for many years and performed at or above an industry standardWe are a licensed, insured and HEAVILY trained company! We are a Lennox FACTORY PREMIER dealer, as can be verified by Lennox.com The invoice was signed by [redacted] 's daughter stating that she and her grand daughter had been shown and had seen the crack and acknowledged this fact
I am rejecting this response because: A great deal of the information response is just plain falseWhen I was called back by Mike he was awfulYelling and calling me "the customer" a liarAfter I got home yesterday evening the tech Chris then continued to text message me and was very insultingEven after responding and telling him to let this process play out and not to contact me againComments such as, needing a bag of bricks to fall on my head, that I am putting my families life in danger, as well as a few other insulting namesI will provide these text if needed.Since this has all taken place, not only the first business that came to my home, who has been in business over years, did they tell me that yes my furnace is older, but there are no cracks, but also alluded to the fact that this seems to be common practice of Bismarck Heating and AirAs far as "people like me" we pay our billsI have no problem with paying our billsIt is when a company is blatantly trying to rip off a consumer by using scare and tactics to sell unneeded goods to a consumer, that is what I took issue withHowever, how could they take back that statement or to use their words, the outright lie, about needing a new furnace, they can'tThat would be an admission of dishonest business practice.The pictures on the techs phone could have been from anywhere, they were not from my home.I knew their response would be insulting as defamation seems to be a common practice, and unfortunately when something like this happens to someone you find lots of other people who have very similar negative experiences.At this point, as this is now a matter of public record, we will just have to chalk up the $ to a very expensive lesson in consumer rip offWe will just alert as many people as we can to what happened to us