Bismarck Motor Hotel

I am rejecting this response because:

In re: [redacted] the customer was told and clearly signed "the no refunds policy" as stated in your correspondence to us. We had a reservation set up for this customer with special specific lower rates due to the bulk of rooms reserved for that particular company because those reservations we had...

turned multiple other guests away. As a business we offer extra large truck parking in our lot. We were never informed of the need to further housekeeping in that room.  Sincerely management of Bismarck Motor Motel