Bisou Ageless Moisturizer Reviews (%countItem)
Bisou Ageless Moisturizer Rating
Address: PO Box 35368, Saint Petersburg, Florida, United States, 33705-0507
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I want to cancel my "subscription:" with this company. I thought I was getting a 4.95 Trial of the product one time only
Via Facebook I submitted a 4.95 trial order of moisturizers. Instead this company started a subscription for these products at a monthly cost of about 168.00; I want to immediately stop or cancel this. I have attempted to call the company at a toll free number on my billing statement with no success...."number does not exist". I want to cancel this company imposed "subscription" as soon as possible.
Cancel/stop my "subscription": for the Bisou Advanced Skin Care ageless eye serum and Revitalizing ageless moisturizer immediately. I am frustrated as I have attempted to contact Bisou on line and by phone. Neither was successful. Phone number did not exist/was not in service.
Good morning!
Thank you for working on this and for such quick responses. I have found another address for the Bisou Ageless Moisturizer complaint:
Customer Service 800-373-8717
PO Box 310
Geneseo, NY 14454
The number 800-373-8717 is also listed as the Customer Service phone number.
Thank you so much, and please let me know if you need anything else.
I bought business cards on vista print and in order to pay I had to try Jeune Bisou "free sample" that has cost me 500$. They are a total fraud
On July 3rd 2019 I bought an item on vista print and at check out I had to chose a free gift that I wanted to receive. I clicked the Jeune Bisou to go to the next step. I paid for my vista print purchase and I'm guessing that's where they got my card number. I checked my account activity today and they have robbed right at $500 out of my account! That is what I make in a month!!!!!! This business needs to be shut down! Also the "free sample" that was right at 100$ lit my face on fire! It's ***!
I want a full refund and for this business to not do this to people! This is highway robbery
Deceitful sales practice soliciting people thru personal email. Company does not disclose what you are signing up for or the cost.
I got an unsolicited personal email (looked like it was thru Amazon) regarding taking a survey and then picking a trail sample from 5 products after I completed the survey. I did this and selected Bisou Ageless Face Cream as a gift for someone. I expected to pay the $4.95 for shipping and handling. There was NO mention that I was enrolling in a reoccurring subscription or that I had to cancel this within 14 days (I didn't even get the product within 14 days) or that they would change my account $94 for the sample. I got the sample and my account was charged $94. This is a scam and deceitful. This company has an F rating with the Revdex.com. I called the company multiple times. Was not allowed to talk with a manager and the rep was rude and disconnected the call. I told them to cancel the "subscription" and they are NOT allowed to take anymore money from my acct. I do not trust that this will happen. I would like a refund less the shipping and handling.
I would like them to stop soliciting people thru their personal emails and have full disclosure of how their business operates. I would like a refund of what they charged less the 4.95 shipping and handling which is what I agreed to pay.
REGARDING Revdex.com CASE#: *** - ***
To Whom It May Concern:
Thank you for contacting us, and we are sorry we have not been able to provide the customer with a satisfactory customer experience. Know that your feedback is collected in our efforts to improve our policies.
We have implemented on our website that the consumer selects the checkbox to indicate that they have read through the terms and conditions of our companies polices and agree to these terms and conditions. Once the box is checked and the purchase information is entered; then the consumer is enrolled into our program and the orders are processed.
The website always offers the terms and conditions available for the consumer, the product details and the customer support information. Our company policy is to ensure that we advertise our customer support information on all aspects to ensure that it is convenient for the consumer. We have this detail listed on the merchandise bottles, email confirmations sent directly to the customer email address provided on their account, the invoices sent with shipment and the product website.
After reviewing the customer account; we have issued the customer the following refunds in the interest of amicable resolution:
12/12/2017 - Refunded - $94.97 - Order ID XXXXXXX
12/12/2017 - Refunded - $4.97 - Order ID XXXXXXX
Refunds have been issued to the source of the original payment, and processing generally takes 7 to 10 business days. The subscription, which was agreed upon by agreeing to Terms and Conditions on our checkout page has been cancelled.
We hope this will satisfy the customer's concerns as well abide by our policies. Our interest in resolution is genuine. Please contact us at [email protected] to contact us directly.
Regards,
Sam J.
Dispute Resolution Agent
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied with refund that they said they would honor. This company used the guise of email sent from Amazon stating that I received this offer due to to recent activity on Amazon. If I completed a survey, this product was one of the options to receive and just pay shipping. Beware of this bait and switch!
I ordered a free 14 day trial, they sent another shipment that I don't want and will not refund the cost which is about 189.00
I received a message that in exchange for completing a survey I could receive a free 14 day trial for cost of shipping only. They then asked if I wanted the eye cream along with the facial cream, and I selected no. They sent both anyway. I did not request more, but they did send another shipment of both this month. I called to return it for a refund and cancel it. I was told I should have read the "small print". When I insisted the person tried to talk over me. NO refund and had difficulty canceling the shipments. they charged 189.00 for shipment and will not accept a refund.
I would like to be refunded the amount they charged and they can have their product back. I did not open the containers, still sealed.
REGARDING Revdex.com CASE#: *** - ***
To Whom It May Concern:
Thank you for contacting us, and we are sorry we have not been able to provide the customer with a satisfactory customer experience. Know that your feedback is collected in our efforts to improve our policies.
We have implemented on our website that the consumer selects the checkbox to indicate that they have read through the terms and conditions of our companies polices and agree to these terms and conditions. Once the box is checked and the purchase information is entered; then the consumer is enrolled into our program and the orders are processed.
The website always offers the terms and conditions available for the consumer, the product details and the customer support information. Our company policy is to ensure that we advertise our customer support information on all aspects to ensure that it is convenient for the consumer. We have this detail listed on the merchandise bottles, email confirmations sent directly to the customer email address provided on their account, the invoices sent with shipment and the product website.
After reviewing the customer account; we have issued the customer the following refunds in the interest of amicable resolution:
12/21/2017 - Refunded - $95.97 Order-ID: ***
12/21/2017 - Refunded - $94.97 Order-ID: ***
12/21/2017 - Refunded - $95.97 Order-ID: ***
12/21/2017 - Refunded - $95.97 Order-ID: ***
12/21/2017 - Refunded - $5.97 Order-ID: ***
12/21/2017 - Refunded - $4.97 Order-ID: ***
Refunds have been issued to the source of the original payment, and processing generally takes 7 to 10 business days. The subscription, which was agreed upon by agreeing to Terms and Conditions on our checkout page has been cancelled.
We hope this will satisfy the customer's concerns as well abide by our policies. Our interest in resolution is genuine. Please contact us at [email protected] to contact us directly.
Regards,
Sam J.
Dispute Resolution Agent
I'm putting this complaint because they basically lied to me with their unclear advertisement about their product.Made me think like it's a free offer
Nov 10 2017 I ordered their so called free coupon offer of BISOU ageless moisturizer cream and made me think like I have to pay for shipping fees of $ 4.97 only and it didn't mention anything about this is a 14 days free trail. Then they charged me $ 94.97 on Nov 25 2017. So I called *** on Nov.27 today and the agent said she can only cancel the future charges and not for this one. And I can't return it either since the box has been opened. THE POINT is how am I supposed to returned the product that I thought it was offered for FREE???How am I supposed to returned the product that I was never mentioned it was 14 days trial?? In the email they sent me on NOV 10, the day I made the order said
Order Number: ***
Ordered On: 11/10/2017 03:35pm
Bill to
***
***
***, DE
***
United States
Ship to
***
***
***, DE ***
United States
Items in Your Order
Dear ***,
Thank you for your order of Bisou - Face - D1!
You will see a charge of $4.97 for the small shipping cost of your product!
If you have any questions, please call ***.
and also in the mail they sent this product also didn't say anything about 14 days free trial nor I will be charged $94.97 after 14 days if I don't contact them. I just found out about that today after I called, after they charged me.
I want refund! And returned their product.And stay away from this company.
REGARDING Revdex.com CASE#: *** - ***
To Whom It May Concern:
Thank you for contacting us, and we are sorry we have not been able to provide the customer with a satisfactory customer experience. Know that your feedback is collected in our efforts to improve our policies.
We have implemented on our website that the consumer selects the checkbox to indicate that they have read through the terms and conditions of our companies polices and agree to these terms and conditions. Once the box is checked and the purchase information is entered; then the consumer is enrolled into our program and the orders are processed.
The website always offers the terms and conditions available for the consumer, the product details and the customer support information. Our company policy is to ensure that we advertise our customer support information on all aspects to ensure that it is convenient for the consumer. We have this detail listed on the merchandise bottles, email confirmations sent directly to the customer email address provided on their account, the invoices sent with shipment and the product website.
After reviewing the customer account; we have issued the customer the following refunds in the interest of amicable resolution:
*11/27/2017 - Refunded - $94.97 - Order ID
*12/12/2017 - Refunded - $4.97 - Order ID
Refunds have been issued to the source of the original payment, and processing generally takes 7 to 10 business days. The subscription, which was agreed upon by agreeing to Terms and Conditions on our checkout page has been cancelled.
We hope this will satisfy the customer's concerns as well abide by our policies. Our interest in resolution is genuine. Please contact us at ***@***.com to contact us directly.
Regards,
Sam J
Dispute Resolution Agent
Hello after 3 times of calling them they finally refuded my money.This complaint has been settled. Thank you.
This is a scam. I paid shipping and handling for samples and the automatically deducted 200 from bank account without auth. They refused to refund me.
October 18th 2017 is the orders are. November 2nd is the date the withdrew money from my account.
Full refund