Complaint: [redacted] I am rejecting this response because:This response is outrageous and inflammatory First and Foremost the patient has Parkinson's NOT dementia Clearly whomever replied needs to go back to school because there is a big difference The patient is of her sound mind, very alert and knows EXACTLY whats going on Her mobility skills are effected NOT her ability to know who and what is going on 2nd the patient is unable to do any shopping or outside actives YES we expect the aides to go with her to doctors appointments as they are during hours her children work Third hours a Week is a great amount of hours for someone whom all your doing is monitoring in the shower as she is able to wash herself, assist her getting dressed and help prepare meals it doesn't take hours a week to do this Further that also does not mean you come to the house and take naps or help yourself to her food by making her a meal and yourself one Next If her kids did not come visit how would she get groceries I am personally there to times a WEEK EVERY WEEK I make sure her medication is in order and that she has groceries or any other household item Now to speak about the hours they are stealing from the state by billing them hours a week but never provided hours of service Please talk about how the aides steal food and make themselves something to eat I am there several times a Week and seen this with my own eyes Also I have called this agency ONCE in life so it is outrageous for them to speak on conversations that never took place If I didnt care about the well being of my mother I would of never initiated this complaint in hopes this agency cleans up there act for the next patient Last but certainly not least the patient has NOT been thru every agency in Paterson, NJ and is no longer with this agency because of the poor service they provide Maybe if they paid the state minimum wage they would have better workers Yes on ONE of my NON visits to my mothers house the aide told me she only gets 8.per hour last I check the law was Hope you get that straighten out before the IRS is looking into Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:This response is outrageous and inflammatory First and Foremost the patient has Parkinson's NOT dementia Clearly whomever replied needs to go back to school because there is a big difference The patient is of her sound mind, very alert and knows EXACTLY whats going on Her mobility skills are effected NOT her ability to know who and what is going on 2nd the patient is unable to do any shopping or outside actives YES we expect the aides to go with her to doctors appointments as they are during hours her children work Third hours a Week is a great amount of hours for someone whom all your doing is monitoring in the shower as she is able to wash herself, assist her getting dressed and help prepare meals it doesn't take hours a week to do this Further that also does not mean you come to the house and take naps or help yourself to her food by making her a meal and yourself one Next If her kids did not come visit how would she get groceries I am personally there to times a WEEK EVERY WEEK I make sure her medication is in order and that she has groceries or any other household item Now to speak about the hours they are stealing from the state by billing them hours a week but never provided hours of service Please talk about how the aides steal food and make themselves something to eat I am there several times a Week and seen this with my own eyes Also I have called this agency ONCE in life so it is outrageous for them to speak on conversations that never took place If I didnt care about the well being of my mother I would of never initiated this complaint in hopes this agency cleans up there act for the next patient Last but certainly not least the patient has NOT been thru every agency in Paterson, NJ and is no longer with this agency because of the poor service they provide Maybe if they paid the state minimum wage they would have better workers Yes on ONE of my NON visits to my mothers house the aide told me she only gets 8.per hour last I check the law was Hope you get that straighten out before the IRS is looking into Regards, [redacted]