Bitcasa

Initial Business Response / [redacted] (1000, 5, 2015/11/12) */ Hi ***, I apologize for any confusion regarding the automated renewal of your subscriptionBitcasa accounts are setup to automatically renew in order to prevent any lapse in your service If this renewal was unintended, please email our [redacted] team at [redacted] @bitcasa.com and one of our [redacted] agents will be happy to assist you Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I wrote Bitcasa billing [redacted] twice, on November 20th and, again, on November 26thNo answerThey are still not considering my email, despite I specified in the object the Revdex.com complaint number I am stuck Final Business Response / [redacted] (4000, 9, 2015/12/07) */ Hi [redacted] , I have opened a new ticket on your behalfPlease reply back to the agent and they will assist you with this issue Please make sure to check your junk mail folder in case your filtering isn't sending out messages to your inbox Final Consumer Response / [redacted] (2000, 11, 2015/12/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) I got back money for renewal It has been a long run, but, finally, and thanks to Revdex.com, I can positively close the complaint

Initial Business Response /* (1000, 5, 2015/12/29) */
Hi ***,
The automated renewal system is used so that users don't experience any lapse in their serviceI've gone through your ticket history, and I want to apologize for how many replies it took for you to get your refund
If you have
any other questions or concerns, please feel free to open another *** ticket and we'd be happy to help

I'm sorry that you are finding the refund process inconvenient
I completely understand your frustration, but unfortunately all transactions are currently locked for the duration of this processOnce May has passed and Bitcasa Drive is discontinued, will refunds be evaluated and processed.I
apologize for the rigidity in this process

Initial Business Response /* (1000, 7, 2015/07/20) */
Hi [redacted],
I apologize for the issues that you have experienced while using Bitcasa.
I see here that these concerns were addressed with one of our [redacted] agents in ticket #XXXXX.
If you have any other questions or concerns please email...

us at [redacted]@bitcasa.com and we would be happy to assist.
Initial Consumer Rebuttal /* (2000, 9, 2015/07/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
While Bitcasa refused to refund the full amount I requested, they did successfully refund the amount time left on my account that I had yet to use before canceling. I am only very very slightly okay with this response. I believe more should have been refunded because for a good 8 months, the vast majority of my data was totally corrupted and unusable. They, however, refused to refund me for that period of time. I suppose if I had cancelled the service sooner, I could have been refunded sooner, but I was overseas and unable to check my data for a while. It's a shame their service went from being so awesome to so terrible so quickly.

Initial Business Response /* (1000, 5, 2015/11/12) */
Hi [redacted],
I apologize for any confusion regarding the automated renewal of your subscription. Bitcasa accounts are setup to automatically renew in order to prevent any lapse in your service.
If this renewal was unintended, please email our...

[redacted] team at [redacted]@bitcasa.com and one of our [redacted] agents will be happy to assist you.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I wrote Bitcasa billing [redacted] twice, on November 20th and, again, on November 26th. No answer. They are still not considering my email, despite I specified in the object the Revdex.com complaint number.
I am stuck.
Final Business Response /* (4000, 9, 2015/12/07) */
Hi [redacted],
I have opened a new ticket on your behalf. Please reply back to the agent and they will assist you with this issue.
Please make sure to check your junk mail folder in case your filtering isn't sending out messages to your inbox.
Final Consumer Response /* (2000, 11, 2015/12/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I got back money for renewal.
It has been a long run, but, finally, and thanks to Revdex.com, I can positively close the complaint

Complaint: [redacted]I am rejecting this response because: They are only reiterating what my complaint was in the first place.  Cancelling my service with a response of "we will talk about refunds later" is not good business.Sincerely,[redacted]