BitMar Networks

Jonathan R [redacted] , align="right" Chief Executive Officer BitMar Networks www.BitMar.com P.OBox [redacted] Allentown, PA Tel: ###-###-#### Revdex.com of Metro Washington DC/Eastern PA West North Street Bethlehem, PA April 13, RE: [redacted] Dear Revdex.com Team, We understand that, regardless of how hard we may try, it may never be impossible to make every single of our customers happyNevertheless, if you visit any of our websites, you will notice our complete transparency values and ease of customer support – to the daring extent of even addressing customer feedback and technical issues in a public manner (through our Support Center forum.) Just as with everything else that we do, in regards to refunds, our transparency core values are also presentOur official policy (which is publicly available on our website’s homepage) clearly states that we do not provide refunds on downloadable/intangible productsIf so, everyone could just download and install our software and simply ask for a refund, afterward, claiming they are unhappyThis is also the reason [redacted] ® (our main payment gateway provider) will not grant any refunds on downloadable or virtual products, either (www[redacted] .com) As you can imagine, only after our staff has tried all other alternatives, and is completely convinced that our software cannot run on our users’ systems (due to technical issues on our end), can we consider a refund Even so, we sometimes extend our courtesy to our users; and do provide refunds in some rare occasionsIn this particular case, we have decided to simply refund this particular buyer We apologize for any inconvenienceThank you Sincerely, Jonathan R [redacted] , Chief Executive Officer

Dear Revdex.com team,We were able to confirm that [redacted] 's messages were not showing on our endWe have now contacted him and provided the correct URL to download our softwareBelow is a copy of the email sent to " [redacted] @outlook.com"Thank you - Support Team [redacted] ----------------------------- Dear [redacted] , We understand that you were not able to receive your ***mediaPlayer purchaseUnfortunately, a hiccup in our customer support system prevented us from seeing your postingsWe are now able to see themTo redownload, please refer to: [redacted] -- Let us know if yo uhaev any other questionsThank you - Support Team [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution of a full refund is satisfactory to me Regards, [redacted] ***

Jonathan R[redacted],
align="right" "margin: 0in 0in 0pt; text-align: right">Chief Executive Officer
BitMar Networks
www.BitMar.com
P.OBox [redacted]
Allentown, PA
Tel: ###-###-####
Revdex.com of Metro Washington
DC/Eastern PA
West North Street
Bethlehem, PA
April 13,
RE: [redacted]
Dear Revdex.com Team,
We understand that, regardless of how hard
we may try, it may never be impossible to make every single of our customers
happyNevertheless, if you visit any of our websites, you will notice our
complete transparency values and ease of customer support – to the daring
extent of even addressing customer feedback and technical issues in a public
manner (through our Support Center forum.)
Just as with everything else that we do, in
regards to refunds, our transparency core values are also presentOur official
policy (which is publicly available on our website's homepage) clearly states
that we do not provide refunds on downloadable/intangible productsIf so,
everyone could just download and install our software and simply ask for a refund,
afterward, claiming they are unhappyThis is also the reason [redacted]® (our main payment gateway
provider) will not grant any refunds on downloadable or virtual products,
either (www.[redacted].com)
As you can imagine, only after our staff has
tried all other alternatives, and is completely convinced that our software
cannot run on our users' systems (due to technical issues on our end), can we
consider a refund
Even so, we sometimes extend our courtesy to
our users; and do provide refunds in some rare occasionsIn this particular
case, we have decided to simply refund this particular buyer
We apologize for any inconvenienceThank
you
Sincerely,
Jonathan R[redacted],
Chief Executive Officer

Dear Revdex.com team,
We were able to confirm that [redacted]'s messages were not showing on our end. We have now contacted him and provided the correct URL to download our software. Below is a copy of the...

email sent to "[redacted]@outlook.com". Thank you.
 
- Support Team
[redacted]  
-----------------------------
Dear [redacted],
 
We understand that you were not able to receive your
[redacted]mediaPlayer purchase. Unfortunately, a hiccup in our customer support system
prevented us from seeing your postings. We are now able to see them. To
redownload, please refer to: [redacted]
-- Let us know if yo uhaev any other questions. Thank you.
 
 
- Support Team
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution of a full refund is satisfactory to me. 
Regards,
[redacted]

Dear Revdex.com team,We were able to confirm that [redacted]'s messages were not showing on our end. We have now contacted him and provided the correct URL to download our software. Below is a copy of the email sent to "[redacted]@outlook.com". Thank you.  - Support Team[redacted]...

 -----------------------------
Dear [redacted],
 
We understand that you were not able to receive your
[redacted]mediaPlayer purchase. Unfortunately, a hiccup in our customer support system
prevented us from seeing your postings. We are now able to see them. To
redownload, please refer to: [redacted]
-- Let us know if yo uhaev any other questions. Thank you.
 
 
- Support Team
[redacted]

Review: Bitmar networks has a product called iTVmediaPlayer. I purchased this product following their advertisements that it allows you to watch prime TV channels. When I purchased and downloaded the application I found that it was just a glorified web browser. There are some channels that if you open them all it does is a search on [redacted] for that networks full episodes. All of the other channels that I have looked at just take you to the networks website for you to view their content on a webpage. I have a web browser for that. I would just like a refund because the product was not as advertised. I don't need to pay for a glorified web browser.Desired Settlement: I feel like I was the victim of false advertising and would like a refund. I shouldn't have to pay for a modified version of internet explorer.

Business

Response:

Dear Revdex.com team,We understand that, regardless of how hard we may try, it may never be impossible to make every single of our customers happy. Nevertheless, if you visit any of our websites, you will notice our complete transparency values and ease of customer support – to the daring extent of even addressing customer feedback and technical issues in a public manner (through our Support Center forum.)Just as with everything else that we do, in regards to refunds, our transparency core values are also present. Our official policy (which is publicly available on our website’s homepage) clearly states that we do not provide refunds on downloadable/intangible products. If so, everyone could just download and install our software and simply ask for a refund, afterward, claiming they are unhappy. This is also the reason our main payment gateway provider, [redacted], will not provide its buyer-protection policy on downloadable or virtual products, either.As you can imagine, only after our staff has tried all other alternatives, and is completely convinced that our software cannot run on our users’ systems (due to technical issues on our end), can we consider a refund.Even so, we sometimes extend our courtesy to our users; and do provide refunds in some rare occasions. In this particular case, we respectfully apologize to the buyer and ask him/her to simply request a refund from [redacted]. They handle all of our billing. Once requested, the refund should be processed within 10 – 15 days (according to [redacted]).We apologize for any inconvenience. Thank you. Sincerely,Jonathan R[redacted]President & Chief Executive OfficerBitMar Networks(Official Mailing Address)P.O. Box 1476Allentown, PA 18105Email: [redacted] Office: ###-###-####Fax: ###-###-####Website: http://www.BitMar.com This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to which they are addressed. If you are not the intended recipient of this message, you are not authorized to read, print, retain, copy or disseminate this message or any part of it. If you have received this email in error, please notify the sender. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of BitMar Networks, its employees and/or its affiliates.